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Centrical

4.4
(8)

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Guide frontline employee success and growth

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(2)

Centrical Pricing, Features, Reviews and Alternatives

Centrical FAQs

Q. Who are the typical users of Centrical?

Centrical has the following typical customers:
Large Enterprises

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Q. What languages does Centrical support?

Centrical supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese

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Q. Does Centrical support mobile devices?

Centrical supports the following devices:
Android, iPad, iPhone

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Q. Does Centrical offer an API?

Yes, Centrical has an API available for use.

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Q. What other apps does Centrical integrate with?

Centrical integrates with the following applications:
Microsoft SharePoint, Jive, Oracle CRM On Demand, Workzone, Yammer, SAP SuccessFactors HXM Suite, SAP SuccessFactors Work Zone, SAP Business One, Cornerstone LMS, Salesforce Sales Cloud, Confluence, Verint Workforce Management, Zendesk Suite

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Q. What level of support does Centrical offer?

Centrical offers the following support options:
24/7 (Live rep), Email/Help Desk, Chat, Phone Support, FAQs/Forum, Knowledge Base

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Centrical product overview

What is Centrical?

Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Centrical was founded in 2013 and serves customers in 150 countries and in 40 different languages.

Key benefits of using Centrical

  • Real-time Performance Management
    Enable your people to own their performance. Provide clarity on goals with instant feedback on progress. Recognize achievements and offer up learning and support to drive continuous improvement.



  • Personalized Microlearning
    Guide people with the knowledge and skills they need to succeed. Deliver microlearning in the flow of work to improve knowledge retention and address individual knowledge and performance gaps.


  • Gamification
    Promote personal progress, connectedness, empowerment, and appreciation. Inspire and retain your people with gamification, recognition, rewards, and automated feedback.


  • CoachingEmpower managers to spend more time supporting their teams and less time digging through data while providing employees timely personalized coaching to build stronger manager and employee relationships. Deliver daily AI-powered performance insights, guided actions, and enable a continuous feedback loop.


  • Voice of the EmployeeOptimize the experience of every frontline employee by continuously listening to their voice. Encourage direct reflection and feedback and leverage employee sentiment to trigger coaching, learning, and performance challenges in response to each employee’s unique needs.


  • Flexible analytics and a multitude of reporting possibilities all provide up-to-date visualizations detailing centralized performance data breakdowns for all employees, sub groups or individuals.


  • Centrical Mobile apps for iOS and Android devices gives anytime and anywhere access to the system while on the move, allowing employees to track their progress remotely.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Email/Help Desk
    Chat
    Phone Support
    FAQs/Forum
    Knowledge Base

    Training options

    In Person
    Documentation
    Live Online
    Webinars
    Videos

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    Why am I seeing this?

    Centrical features

    Functionality

    4.6

    /5

    8

    Total features

    65

    4 categories

    Most valued features by users

    Reporting/Analytics
    Activity Dashboard
    Reporting & Statistics
    Third Party Integrations
    Alerts/Notifications
    API
    Customizable Reports
    Data Import/Export

    Functionality contenders

    Centrical users reviews

    Overall Rating

    4.4

    /5

    8

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.2/10
    Rating distribution

    5

    4

    3

    2

    1

    6

    1

    0

    0

    1

    Overall rating contenders

    AR
    AvatarImg

    Verified reviewer

    Consumer Services, 10,001+ employees

    Used other for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Smooth performance management

    Reviewed 2 years ago

    Very good experience with a great company. I suggest to use the software in all the environment where production performance have to be monitored and shared real-time with the agents

    Pros

    My company implemented the software as a stream of a performance management program (I was in the project management team). I have found very good professionals from GamEffective side that helped us configure and customize the tool with great availability. The tool is smooth and allows our people to monitor their production performance

    Cons

    Interface is sometimes "too minimal". That is not always good, since it seems quite reductive in some cases

    TA
    AvatarImg

    Thomas A.

    Alternative Medicine, 51-200 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Lives up to its promise

    Reviewed 6 years ago

    We worked with GE on our call center getting our agents to learn a new product line. Their customer success team is amazing and helped us get up and running in under 4 weeks. Their content experts were very professional and helped us with best practices on making our training more approachable, cutting it down to a series of short sessions so it could be learned by agents on the job while doing their daily tasks. After this success we implemented their product across our sales teams also and they've been loving the platform. This is really a product that makes an impact

    Pros

    Great analytics Integrates seamlessly with salesforce and Zendesk Really drives performance

    Cons

    Graphics are a little outdated

    JB
    AvatarImg

    Judy B.

    Financial Services, 51-200 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    An effective tool that truly engages employees

    Reviewed 6 years ago

    Gameffective's platform brought a new spirit and really changed the oldschool training in our company. We wanted to freshen up our learning materials and find interesting ways to train new employees, so we reached out to Gameffective about their learning solution. I was surprised to see how much our employees loved the platform and how motivated they were to pass the training. Gameffective's team has always been there for us, up for new ideas and happy to answer question or solve problems if necessary.

    Pros

    No pros were added to this review

    Cons

    No cons were added to this review

    AR
    AvatarImg

    Verified reviewer

    Internet, 51-200 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    An effective and easy-to-use tool

    Reviewed a year ago
    Pros

    - Our onboarding was flawless and supported by a great agent from GE to show us how we can adapt the software - Easy-to-use and actually engaging for our sales team - We ran already a couple of successful trainings with stronger results than usually

    Cons

    Interface could have some more functionalities, e.g. a modular approach to show less (for better intuitiveness) or more (for the full picture) information.

    AT
    AvatarImg

    Alex T.

    Telecommunications, 10,001+ employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great knowledge embedding and learning tool

    Reviewed 4 years ago
    Pros

    It does what it sets out to do - gamification of learning. It drove a behaviour change due to points being assigned to learning and application of skills.

    Cons

    It can be inconsistent with reliability. This occurs when using it for a module - the app doesn’t display the information or a video correctly. Causes you to close and reopen the app

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