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Top Rated Contact Center Quality Assurance Software with Freelancers - Page 5

Last updated: November 2026

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126 software options

Call Audit & Intelligence Platform logo
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AI call scoring & agent coaching platform

Zapbuild Call Audit & Intelligence Platform automatically transcribes and analyzes customer conversations across voice, video, and chat channels. The platform features automated quality assurance scoring, sentiment detection, compliance monitoring, and personalized coaching plans for agents based on call performance patterns.

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Zenarate logo
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AI platform for frontline team performance

Zenarate is a learning and performance platform designed for frontline teams in customer service and sales environments. The software combines AI-powered conversation simulations, software training modules, and personalized coaching within an integrated learning experience platform. It includes features such as automated quality assurance, real-time performance analysis, customizable scorecards, and AI agent capabilities for workflow automation across contact centers and face-to-face teams.

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AnalytiCX logo
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Voice analytics platform for business intelligence

Cloud-based voice analytics platform for businesses seeking conversation intelligence, customer experience insights, and data-driven.

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Prodigal logo
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Turn Consumer Finance conversations into outcomes.

Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes.

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Hammer Cloud Platform logo
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Automated self-service testing platform

Hammer Cloud Platform is a fully automated self-service testing platform for voice applications and contact center systems. It helps teams quickly
detect and measure performance issues by automating QA, regression, load, and ongoing active testing efforts across the entire development lifecycle.

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Support Coach logo
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Catches the risky support reply before the customer reads it

Support Coach coaches live-chat agents on their draft reply before it's sent in your company's voice.

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Acclaim logo
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Voice AI for regulated financial services

Acclaim is a voice-first AI platform designed for regulated industries such as banking, fintech, and credit unions. The platform features on-premises or private cloud deployment options, goal-oriented agent logic for defined business outcomes, and configurable compliance guardrails. It includes a self-service Agent Studio for building and managing AI agents, real-time conversation adaptation, and multilingual support across multiple channels.

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Bespoken logo
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Test Management and load testing solution

Bespoken provides fully automated testing solutions for IVR systems, chatbots, and conversational AI applications. The platform offers comprehensive testing capabilities including exploratory, functional, monitoring, load, and model testing to identify defects and optimize customer journeys. With continuous monitoring and alerts, Bespoken AI helps enterprises ensure their contact center applications maintain functionality, scalability, and accuracy.

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Hear logo
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AI-powered contact center intelligence platform

Hear is an AI contact center intelligence platform that analyzes customer conversations across calls, chats, and tickets to provide real-time insights for operations, compliance, and revenue decisions. The platform offers automated compliance monitoring, quality assurance reviews, agent performance coaching, and identifies sales opportunities while reducing churn through interaction analysis.

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unitQ logo
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Independent QA for every human and AI support conversation

Independent QA that scores every human and AI support conversation against your standards.

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Whatfix Mirror logo
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Score AI logo
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AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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Echo AI logo
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Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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SQM CX Quality™ logo
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FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Jovaro AI logo
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Cloud-based AI voice answering for trade businesses

Cloud-based AI voice answering service that captures inbound job details and delivers structured SMS summaries to tradespeople.

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NeatScore Cleaning Inspection logo
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Cloud inspection tool for cleaning & facilities teams

Cloud-based cleaning inspection tool for facilities and janitorial managers that scores buildings on the APPA scale, captures photos.

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Laivly logo
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Conversational AI platform for Contact Centers

Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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NobelBiz OMNI+ logo
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End-to-end solutions for the call center industry

All-in-One customer-centric and fully Cloud-based contact center solution, providing a unique blend of high-quality telecom services and cutting edge omnichannel software for contact centers.

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HGS Agent X logo
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Contact Center AI

HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

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Flip CX logo
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Cost-saving automation for inbound calls

Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.

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Abstrakt logo
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Cloud-based real-time call guidance software

Abstrakt is real-time call guidance software that aims to empower agents, ensure compliance, and streamline coaching. It provides playbooks, recommended responses, and eliminates the need for whispers or barging. Abstrakt identifies quality assurance issues in real-time during calls through automated QA scoring.

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SCSoft KYC & Identity Verification Suite logo
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Cloud-based KYC & identity verification suite

Cloud-based and mobile KYC platform for digital banks and fintechs, covering identity verification, fraud prevention, and AML.

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Qualora logo
(0)

Workforce learning, career intelligence & data

Web-based workforce learning and career intelligence connecting self-paced training, assessments, Ask Q guidance, visual skills mapping, institutional SOP training, and provenance-tracked workforce data.

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CrossCX logo
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Quality monitoring, speech analytics & VoC

CrossCX connects your interactions, your data and your quality evaluations to understand, control and improve customer experience, with human agents and AI agents alike. Six modules, one platform.

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