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Top Rated Contact Center Quality Assurance Software with Freelancers - Page 3

Last updated: November 2026

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126 software options

Enghouse Contact Center logo

Cloud-based contact center platform

Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

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Nextiva Contact Center logo

Omni-Channel Customer Relationship Management

Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

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C2Perform logo

Cloud-based contact center performance management suite

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more

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Observe.AI logo

Cloud-based contact center AI platform for enterprises

Auto QA objectively evaluates 100% of customer interactions with automated recommendations backed by evidence to increase revenue, improve the customer experience, and eliminate compliance risks for contact centers.

Say goodbye to spot-checking interactions, and say hello to instantaneous insights.

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inspeech logo

Extract the wealth hidden in your client’s voice

Transform the valuable information contained in the calls you already have into competitive intelligence, customer satisfaction and new business.

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Ender Turing logo

Call center quality assurance platform with Generative AI

Ender Turing helps businesses automate quality assurance using Generative AI. It offers quality assurance capabilities for agents, teams, and languages.

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Double-Take logo

Secure data management

Double-Take Cloud provides real-time server replication that captures all changes to your data and applications and securely stores them in the Amazon EC2 infrastructure. Real-time replication protects all of the data, and full-server protection includes the data, programs, and system configuration.

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i2x logo

On-premises system and vendor portal integration software

i2x is for firms in the oil and gas industry by providing them with data and system integration tools. Key features include activity tracking, real-time monitoring & updates, 3rd party integrations, data import/export, data mapping, ETL tools, and email management.

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Salesforce Service Cloud logo

AI powered customer service management platform

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Aspect Quality logo

Call Center Quality Management Made Easy

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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eDesk logo

eDesk; the most scalable eCommerce customer support tool for

eDesk’s AI-powered customer service software is designed specifically for eCommerce businesses, to take the complexity out of managing multiple marketplaces, webstore and social media support.

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Balto logo

Cloud contact center AI for mid-market teams

Cloud-based contact center AI platform for mid-market and enterprise teams, offering real-time agent assist and AI coaching.

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GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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Intalk.io logo

Break All Communication Barriers with intalk.io

Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

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CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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ServiceNow Customer Service Management logo

Automate requests and deliver effortless experiences

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

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Natterbox logo

The Voice Experts for Salesforce

Natterbox is an expert voice solution for Salesforce with native telephony integration that helps organizations personalize customer experience at scale, boost sales and service efficiency, and gain complete visibility into their operations.

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8x8 Contact Center logo

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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QEval logo

Quality matters

Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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inconnect logo

Make Contact. Do Business.

inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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Avaya Cloud Office logo

Unified communications and collaboration

Avaya Cloud Office is a cloud-based collaboration and unified communications solution for SMBs. The software combines calling and chat, with support for multiple devices per number and seamless switching between mobile and desk phones.

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Aloware logo

Cloud contact center with AI & CRM for SMBs

Aloware is a cloud-based contact center for SMBs combining voice, SMS, AI voice agents, CRM integration, and compliance tools in one.

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