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Top Rated Contact Center Quality Assurance Software with Web based - Page 5

Last updated: September 2026

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127 software options

yoummday logo

work@home technology platform for CX outsourcing

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

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Bespoken logo
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Test Management and load testing solution

Bespoken provides fully automated testing solutions for IVR systems, chatbots, and conversational AI applications. The platform offers comprehensive testing capabilities including exploratory, functional, monitoring, load, and model testing to identify defects and optimize customer journeys. With continuous monitoring and alerts, Bespoken AI helps enterprises ensure their contact center applications maintain functionality, scalability, and accuracy.

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Hear logo
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AI-powered contact center intelligence platform

Hear is an AI contact center intelligence platform that analyzes customer conversations across calls, chats, and tickets to provide real-time insights for operations, compliance, and revenue decisions. The platform offers automated compliance monitoring, quality assurance reviews, agent performance coaching, and identifies sales opportunities while reducing churn through interaction analysis.

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Sprinklr Service logo

AI-Native Contact Center Platform

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.

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Salesforce Manufacturing Cloud logo
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Employee, partner, and customer experience in one platform.

Salesforce Manufacturing Cloud is a cloud-based CRM solution for manufacturing businesses, which provides features such as sales agreements, account-based forecasting, data analytics dashboards, and order management.

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Score AI logo
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AI quality assurance and training platform for CX teams

Score AI is a solution that automates service interaction evaluation and provides personalized coaching to improve customer experience.

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Echo AI logo
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Generative AI based conversation intelligence platform

Echo AI is a conversation intelligence platform that helps businesses transform customer conversations into insights. Features include AI models, call reviewing and scoring, sentiment analysis, and more.

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SQM CX Quality™ logo
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FCR Insights Software

Our customer experience management (CEM) software is specifically built for call centers and designed to measure, track, benchmark, and improve FCR, Csat, NPS, quality assurance, customer service and employee experience.

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Laivly logo
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Conversational AI platform for Contact Centers

Laivly’s platform, Sidd enabled you to put your brand’s policies, procedures, and other operational information into action on the contact center floor. Guide agents through workflows. Enable new levels of self-service and operational support. Boost productivity and strengthen customer satisfaction.

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NobelBiz OMNI+ logo
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End-to-end solutions for the call center industry

All-in-One customer-centric and fully Cloud-based contact center solution, providing a unique blend of high-quality telecom services and cutting edge omnichannel software for contact centers.

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Aura365 logo
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8x8 Contact Center logo

One solution for every customer interaction.

8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success.

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CustomerSure logo

Using the VoC to drive actions that matter most.

CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates.

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Simple Series logo
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Construction management software for builders

The Simple Series is an integrated lead management, follow-up marketing, estimating, proposal writing, budgeting, scheduling and job cost accounting system that offers modules such as Simple SalesBuilder, Simple Estimating, Simple Scheduling, and Simple Job Accounting.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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HGS Agent X logo
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Contact Center AI

HGS Contact Center AI offers cloud-based contact center tools that help streamline processes, improve agent performance, and optimize the hiring & onboarding framework. With HGS Contact Center AI, you pay for only the features your business needs. Schedule a free demo to learn more.

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C2Perform logo

Cloud-based contact center performance management suite

EducationFolder is a performance management suite for inbound & outbound contact centers, covering training, coaching, quality assurance, task management & more

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Aspect Quality logo

Call Center Quality Management Made Easy

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions.

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Flip CX logo
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Cost-saving automation for inbound calls

Flip's automated CS voice assistant handles the simple, repetitive requests from inbound customer support calls. Its automated voicebot provides an Alexa-like experience that can deliver faster resolutions to simple requests while giving human agents more time to handle the more complex issues.

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Solidroad logo
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Abstrakt logo
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Cloud-based real-time call guidance software

Abstrakt is real-time call guidance software that aims to empower agents, ensure compliance, and streamline coaching. It provides playbooks, recommended responses, and eliminates the need for whispers or barging. Abstrakt identifies quality assurance issues in real-time during calls through automated QA scoring.

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Qualora logo
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Workforce learning, career intelligence & data

Web-based workforce learning and career intelligence connecting self-paced training, assessments, Ask Q guidance, visual skills mapping, institutional SOP training, and provenance-tracked workforce data.

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Cross-CX logo
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Quality monitoring & reporting platform for contact centers

Cross CRM enables direct connectivity to CRM & contact center platforms, facilitating the reporting and media monitoring of interactions across various channels

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Qualtrics Customer Experience logo
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Cloud CX management platform for enterprises

Cloud-based customer experience management platform for enterprises that unifies omnichannel signals, applies AI analytics, and drives.

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