getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

ITSM Software - Page 3

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

103 software options

Issuetrak logo

Issue tracking and workflow automation platform

learn more
Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
Motadata ServiceOps logo

IT service management platform to adopt digital changes

learn more
Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

Read more about Motadata ServiceOps

Users also considered
xMatters logo

Actionable IT alerting platform for enterprises

learn more
xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Read more about xMatters

Users also considered
Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

learn more
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

Read more about Alloy Navigator

Users also considered
Panopta logo

Never Blinks

learn more
A fully-featured monitoring platform for on-prem, cloud, & containerized deployments. With server and application performance, Panopta provides more than just basic monitoring. With the ability to perform checks from public and private spaces, you never need to trade security for robust monitoring.

Read more about Panopta

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Wavity logo

Frictionless business on a budget

learn more
Wavity enables organizations to build easy-to-use digital workflows quickly and cost effectively.

We offer solutions to support many digital workflows - IT, Sales and Marketing, HR, Work and Project Management and other workflows that are unique to your organization and your teams.

Read more about Wavity

Users also considered
BigPanda logo

Autonomous Operations- Intelligent Automation for IT Ops

learn more
BigPanda (bigpanda.io) Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster and more easily than ever before.

Read more about BigPanda

Users also considered
ManageEngine ADManager Plus logo

Active Directory Management and Reporting Solution

learn more
ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians.

Read more about ManageEngine ADManager Plus

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

learn more
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

learn more
Salesforce Service Cloud is designed with the needs of ITSM in mind. Make IT’s job easier, and empower it to innovate and move the company forward.

Read more about Salesforce Service Cloud

Users also considered
ServiceNow logo

ITSM for automation & management of IT enterprise services

learn more
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Read more about ServiceNow

Users also considered
OTRS logo

Helpdesk software for customer service management teams

learn more
OTRS is a helpdesk software designed to help businesses manage resources, workflows, internal communication processes, customers, service requests, and more on a centralized platform. Administrators can configure access permissions, enabling agents to view client data.

Read more about OTRS

Users also considered
Summit logo

The future of IT service management begins with AI.

learn more
ITIL 2011 certified, enterprise class, intelligent solution leveraging Mobility, Analytics & Automation to help CIOs and Service Providers improve IT Operations

Read more about Summit

Users also considered
LogMeIn Resolve logo

Cloud-based remote support solution for SMBs

learn more
Designed with today's SMBs in mind, LogMeIn Resolve is an all-in-one IT support software built to help IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster.

Read more about LogMeIn Resolve

Users also considered
Intelligent Service Management logo

Service desk & IT service management

learn more
ISM is a ITIL cloud-based IT service management tool for including Help Desk, ITAM, and Knowledge Management.

Read more about Intelligent Service Management

Users also considered
ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
ServiceDesk Plus helps to automate IT help desk processes such as knowledge base, SLAs, self-service, and reports. With optional asset & project management.

Read more about ManageEngine ServiceDesk Plus

Users also considered
Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

learn more
With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

Read more about Sunrise ITSM

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

Read more about TOPdesk

Users also considered
SapphireIMS logo

Cloud-based and on-premise IT service management suite

learn more
SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more.

Read more about SapphireIMS

Users also considered
TeamDynamix logo

IT service management platform

learn more
TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks.

Read more about TeamDynamix

Users also considered
Tempo Timesheets logo

Software for managing time tracking in Jira.

learn more
Timesheets by Tempo is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices.

Read more about Tempo Timesheets

Users also considered
Ceeview logo

Cloud management and monitoring platform

learn more
Ceeview is an all-in-one monitoring tool that gives you a complete overview of your IT Service availability, Application performance, Infrastructure dependencies, Service Level Agreements (SLAs) and cloud spending. With Ceeview, you can avoid or resolve issues before they cause major problems.

Read more about Ceeview

Users also considered