App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Intelligent Service Management
5
12
4
10
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Service desk & IT service management
Table of Contents
Is this product right for your business?
Find out with a
Intelligent Service Management - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Intelligent Service Management overview
What is Intelligent Service Management?
Intelligent Service Management is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management and Knowledge Management. With multi-tenant support, this is an excellent solution for managed service providers to accurately and responsively support your customers. ISM works on a Hyper-SaaS framework that aims to speed product implementation. The system offers the ability to create service templates, while each customer portfolio has customized data fields, service catalogs, visual identities and workflows.
ISM is used in a variety of industries. It is deployed globally and is offered in 11 different languages. It is a no code, cost effective service solution. More of ISM's features include configuration management, service automation, project management, knowledge management, internalization, and elastic search. Native mobile apps for iOS and Android allow users to filter through the ticket queue, attach pictures to a ticket, and use speech-to-text technology to enter text.
Intelligent Service Management’s user interface
Intelligent Service Management pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.2
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about Intelligent Service Management?
Incredible customer service, precise vehicle maintenance management.
Who uses Intelligent Service Management?
Based on 24 verified user reviews.
Company size
- Not enough reviewsSmall Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Intelligent Service Management's key features
Most critical features, based on insights from Intelligent Service Management users:
All Intelligent Service Management features
Features rating:
Intelligent Service Management alternatives
Intelligent Service Management
Starting from
50
Per month
BOSSDesk
Starting from
29
/user
Per month
TIKTING
Starting from
15
/user
Per month
Freshservice
Starting from
19
/user
Per month
Intelligent Service Management pricing
Value for money rating:
Starting from
50
Per month
User opinions about Intelligent Service Management price and value
Value for money rating:
To see what individual users think of Intelligent Service Management's price and value, check out the review snippets below.
Ryan v.
GM
Intelligent Service Management integrations (2)
Top integrations
Intelligent Service Management support options
Typical customers
Platforms supported
Support options
Training options