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Sunrise ITSM

Revolutionise your ITSM with our service desk software.

Table of Contents

Is this product right for your business?

Find out with a

Sunrise ITSM - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Sunrise ITSM overview

What is Sunrise ITSM?

With over 30 years of industry experience, our service desk software is tailored to seamlessly adapt to your organisation’s needs.

What sets us apart is our unparalleled suite of over 30 configurable modules, allowing businesses to customise their service management platform precisely. These modules include incident management, change management, a self-service portal, a knowledge hub, service-level agreements, and much more. From automating routine tasks to enabling self-service capabilities, our software streamlines IT processes with unmatched efficiency.

For enhanced security, we offer a UK-hosted SaaS option, ensuring that your data is protected with the highest standards of security and compliance.

Starting price

40per user /
per month

Alternatives

with better value for money

Sunrise ITSM’s user interface

Ease of use rating:

4.4

(10)

Sunrise ITSM reviews

Overall rating

4.4

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.90/10

Rating distribution

Who uses Sunrise ITSM?

Based on 10 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Health, Wellness and Fitness

Medical Practice

Accounting

Consumer Goods

Others

Use cases

Service Desk

ITSM

Help Desk

IT Service

Customer Service

Sunrise ITSM's key features

Most critical features, based on insights from Sunrise ITSM users:

Alerts/Notifications

4.7

(3)

Support ticket management

4.6

(5)

Knowledge base management

4.0

(1)

Access controls/permissions

5.0

(1)

Service catalog

4.7

(3)

Alerts/Escalation

5.0

(3)

Service level agreement (sla) management

4.3

(4)

Contract/License management

3.5

(2)

Configuration management

5.0

(2)

All Sunrise ITSM features

Features rating:

4.4

(10)

Access controls/permissions

5.0

(1)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Escalation

5.0

(3)

Alerts/Notifications

4.7

(3)

Analytics

(0)

API

(0)

Approval process control

(0)

Asset lifecycle management

(0)

Asset tracking

5.0

(2)

Audit trail

(0)

Automated routing

5.0

(1)

Availability management

5.0

(1)

Benchmarking

(0)

Capacity management

(0)

Change management

4.5

(2)

Chatbot

(0)

Chat/Messaging

(0)

Client portal

(0)

CMDB

(0)

Compliance management

(0)

Configuration management

5.0

(2)

Contract/License management

3.5

(2)

CRM

(0)

Customer database

(0)

Customer support

(0)

Customizable branding

(0)

Customizable fields

5.0

(1)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard creation

(0)

Data import/export

(0)

Document storage

(0)

Drag & drop

(0)

Email management

4.5

(2)

Email templates

(0)

Help desk management

4.5

(2)

Incident management

4.7

(6)

Interaction tracking

(0)

Inventory management

(0)

IT asset management

4.0

(1)

IT reporting

(0)

IT risk management

(0)

Knowledge base management

4.0

(1)

Knowledge management

(0)

Live chat

5.0

(1)

Localization automation

(0)

Macros/Templated responses

(0)

Mobile access

(0)

Multi-Channel communication

(0)

Performance metrics

(0)

Prioritization

(0)

Problem management

4.5

(4)

Procurement management

(0)

Project management

(0)

Real-Time chat

(0)

Real-Time monitoring

5.0

(1)

Real-Time notifications

4.2

(5)

Real-Time reporting

(0)

Release & deployment

(0)

Release management

(0)

Remote access/control

4.3

(3)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Resource allocation & planning

(0)

Scheduled/Automated reports

(0)

Self service portal

5.0

(1)

Service catalog

4.7

(3)

Service history

(0)

Service level agreement (sla) management

4.3

(4)

Service request management

(0)

Social media integration

(0)

SSL security

(0)

Support ticket management

4.6

(5)

Support ticket tracking

5.0

(1)

Surveys & feedback

(0)

Task management

(0)

Third-Party integrations

(0)

Ticket management

4.8

(5)

Workflow management

5.0

(1)

Sunrise ITSM alternatives

Sunrise ITSM

4.4

(10)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.4

Value for Money

4.8

Customer Support

4.4

Zendesk Suite

4.4

(4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.2

Customer Support

4.3

Salesforce Sales Cloud

4.4

(18.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.4

Value for Money

4.1

Customer Support

4.1

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Sunrise ITSM pricing

Value for money rating:

4.8

(10)

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Sunrise ITSM price and value

Value for money rating:

4.8

(10)

Sunrise ITSM integrations (19)

Integrations rated by users

We looked at 10 user reviews to identify which products are mentioned as Sunrise ITSM integrations and how users feel about them.

Microsoft Teams

Integration rating: 5.0 (1)

Microsoft Exchange

Integration rating: 5.0 (1)

“Critical business based applications requiring 100% uptime.”

Ben S.

Infrastructure Architect

Sunrise ITSM support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

Knowledge Base

Email/Help Desk

FAQs/Forum

Training options

Live Online

Documentation

In Person

Videos

Webinars

Sunrise ITSM FAQs

Related categories

Managed Service Providers (MSP)