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Summit
5
16
4
8
3
2
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The future of IT service management begins with AI.
Table of Contents
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Summit - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Summit overview
What is Summit?
SymphonyAI Summit is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite.
SymphonyAI Summit transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience.
SymphonyAI Summit single service portal connects people, functions, and systems to accelerate business processes and enhance productivity. Deployable on SymphonyAI Summit cloud or customer’s Microsoft Azure instance, SymphonyAI Summit helps enterprises to dramatically reduce the cost and complexity of IT Management while improving efficiency, productivity, customizability, and control.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Pricing
Ease of Use
Integrations
Summit’s user interface
Summit pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.5
Features
4.5
Ease of use
4.5
Customer support
4.1
Reviews sentiment
What do users say about Summit?
Very good product un respect of functionality like ITSM, IT Helpdesk, Asset Management & CMDB
Select to learn more
Who uses Summit?
Based on 27 verified user reviews.
Company size
Enterprises
Midsize Businesses
Small Businesses
Top industries
Use cases
Summit's key features
Most critical features, based on insights from Summit users:
All Summit features
Features rating:
Summit alternatives
Summit
Starting from
89
/user
Per month
ManageEngine Endpoint Central
Starting from
795
/user
Per year
Iru
Starting from
No pricing info
JIRA Service Management
Starting from
20
/user
Per month
Summit pricing
Value for money rating:
Starting from
89
/user
Per month
User opinions about Summit price and value
Value for money rating:
To see what individual users think of Summit's price and value, check out the review snippets below.
Ajay T.
Dy. General Manager - IT
Rajesh K.
Dy Systems Manager
Summit integrations (25)
Integrations rated by users
We looked at 27 user reviews to identify which products are mentioned as Summit integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Other top integrations
Summit support options
Typical customers
Platforms supported
Support options
Training options