Advize Pricing, Features, Reviews & Alternatives

Advize

Customer feedback analysis & customer experience automation

5.0/5 (1 review)

Advize overview

What is Advize ?

Advize is a cloud-based customer feedback analysis solution which allows users to combine voice of the customer (VoC) feedback from across the customer journey, identify themes and sentiments, and combine reach, loyalty, sentiment, and satisfaction scores to prioritize impact drivers and personalize customer experiences.

Advize utilizes custom-trained models to surface sentiment and themes from qualitative customer feedback data, allowing users to identify what is important to their customers, what they want, and why, without needing to manually read all feedback. The real-time, data-driven approach automatically detects any anomalies and alerts users, enabling the discovery of emerging trends. Satisfaction scores, sentiment, reach, and loyalty are combined with VoC data to identify which issues have the greatest impact on customer retention and growth. Insights can be shared throughout the company to encourage a customer-centric, collaborative culture.

Advize also enables the automation of personalized customer experiences, leveraging natural language processing (NLP) to segment customers based on what they are about, automating next best actions to deliver personalized experiences, and learning from NLP programs to close the feedback loop and improve customer satisfaction.
www.advize.ai

Pricing

Pricing options
Free trial
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada

Supported languages

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Advize user reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
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Value for money
Features
Ease of use
Customer support
  5.0
  4.0
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Mitch C.

Great for analyzing unstructured data

Used monthly for less than 6 months
Reviewed 2018-11-12
Review Source: Capterra

Pros
I love how easy it is to capture selections from text, and annotate. That is so helpful for gathering useful information from unstructured data.

Cons
I wish that Advize would automatically import review data from the App Store and Play Store for us, so we could easily analyze that alongside our other data.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Advize pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Professional: $299/month
Contact Advize for details of Enterprise plans.

Advize features

Collaboration Tools
Data Visualization
Real Time Analytics
Search/Filter
Third Party Integrations

API (244 other apps)
Activity Dashboard (217 other apps)
Ad hoc Reporting (192 other apps)
Customizable Reports (151 other apps)
Dashboard (215 other apps)
Dashboard Creation (130 other apps)
Data Connectors (181 other apps)
Data Import/Export (246 other apps)
Key Performance Indicators (139 other apps)
Performance Metrics (230 other apps)
Predictive Analytics (177 other apps)
Real Time Data (130 other apps)
Reporting & Statistics (207 other apps)
Reporting/Analytics (304 other apps)
Visual Analytics (246 other apps)

Additional information for Advize

Key features of Advize

  • Ability to work collectively on a project while communicating and sharing information within the system in real time
  • Apply statistical models to the survey data
  • Arrange activities and tasks based on their relative importance
  • Capability to use a search engine via operators like AND, NOT, and OR
  • Categorize emotions expressed in written text and identify if they are positive, negative or neutral
  • Collecting and analyzing feedback/reactions from end-users
  • Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal
  • Graphical representation of the data
  • Highlight content and/or make notations about parts of content
  • Identify different languages
  • Identify topics to prioritize document research
  • Improve business process by accessing more features and applications by combining third party integrations
  • Informational updates that are delivered to users as soon as an event occurs
  • Oversee interactions with customers throughout the entire relationship
  • probability based model showing dependencies between variables
  • Process of dividing customers into groups based on common characteristics such as gender, interests, buying habits, or demographic
  • Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc
  • Receive analytics during diagnostics
  • Recognize and support multiple languages/dialects
  • Record customer information, purchase history, and other notes
  • Search available resources to locate required information
  • System notifications about the need to bump priority level of ticket
View All Features

Benefits

Reach, loyalty, sentiment, and satisfaction scores can be combined with Voice of the Customer (VoC) data to identify issues which impact customer retention and growth.

Custom-trained models can be utilized to surface sentiment insights and themes from qualitative customer feedback data.

Advize leverages Natural Language Processing (NLP) to segment customers based on what they care about.

Personalized customer experiences can be created based on customer feedback, with automation of next best actions by Advize.