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HappyFox BI Logo

Business intelligence for enterprise customer support

Table of Contents

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HappyFox BI - 2026 Pricing, Features, Reviews & Alternatives

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HappyFox BI overview

What is HappyFox BI?

HappyFox BI is a business intelligence solution for enterprise customer support, enabling users to gather business-specific data for data-lead decision making. Features include customizable reports, actionable insights, industry-specific dashboards, auto-sync with helpdesk data, and more.

With HappyFox BI, users can create custom drill-downs, providing insights from current helpdesk data to measure, analyze, and improve results. Additionally, the platform provides data that is usually unattainable by helpdesks, such as the number of service level agreement (SLA) breaches, lowest customer satisfaction (CSAT) scores, best-performing agents, and average response times.

HappyFox BI enables the creation of custom visualizations and dashboards, so users can develop the platform to suit the specific needs of the business and types of data required. With sharing and permissions features, team members can be granted access to data and insights, enabling teams to collaborate on future strategies.

Key benefits of using HappyFox BI

- Reports can be customized with HappyFox BI by choosing business specific data and visualizations.

- Build industry specific dashboards with HappyFox BI.

- HappyFox BI enables team collaboration through data sharing and permissions management.

- Integrate current helpdesk software with HappyFox BI for automatic data syncing.

- Create custom drill-downs to enable HappyFox BI to provide in-depth helpdesk data.

Starting price


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HappyFox BI’s user interface

Ease of use rating:

HappyFox BI reviews

Overall rating

4.5

/5

4

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.67/10
Rating distribution

5

4

3

2

1

2

2

0

0

0

HappyFox BI's key features

Most critical features, based on insights from HappyFox BI users:

Key performance indicators
Dashboard
Data extraction
Access controls/permissions
Dashboard creation
Data visualization

All HappyFox BI features

Features rating:

Ad hoc reporting
Performance metrics
Profitability analysis
Visual analytics
API
Benchmarking
Collaboration tools
Customizable reports
Data synchronization
Forecasting
Publishing/Sharing
Reporting/Analytics
Scorecards
Strategic planning
Trend/Problem indicators
Widgets

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HappyFox BI integrations (3)

Integrations rated by users

We looked at 4 user reviews to identify which products are mentioned as HappyFox BI integrations and how users feel about them.

Integration rating: 4.7 (3)

Other top integrations

HappyFox BI support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Live Online

HappyFox BI FAQs

Q. Who are the typical users of HappyFox BI?

HappyFox BI has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does HappyFox BI support?

HappyFox BI supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does HappyFox BI offer an API?

Yes, HappyFox BI has an API available for use.


Q. What other apps does HappyFox BI integrate with?

HappyFox BI integrates with the following applications:
HappyFox Help Desk


Q. What level of support does HappyFox BI offer?

HappyFox BI offers the following support options:
Phone Support, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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