We can see analytics we could never see before. We can understand our business in a way we never could before. We honestly don't know what we'd do without Domo at this point. It's fantastic.
Pros
We were originally looking for dashboard software. Something like Geckoboard, but we wanted something more advanced. We were using multiple tools, and wanted to collect data from them.
We then found Domo. Within days we had integrated our CRM database, Website Analytics, Invoicing database, and Order Processing database. This let us take a look at EVERYTHING. And I mean everything. Things like:
What's the average time between receiving a lead and the rep calling them the first time?
What's the average time between a customer ordering, and reordering?
How many calls have my reps made today? (Updated every 15 minutes!)
What landing pages on my website are receiving the most looks?
How are my google analytic campaigns translating into converted customers?
Cons
It's pricey, but worth it. The biggest thing was the last update they had screwed up some of my reports, and we're still trying to figure out what happened.
Rating breakdown
Likelihood to recommend: 10/10
Domo has provided us the ability to integrate data from multiple systems and business units allowing us make more informed decisions. Our client rep is very responsive and always available to help. The Dojo community forum, user groups and annual Domopalooza are all great resources that allow customers to network and share ideas.
Pros
This software is extremely flexible and user friendly. Our users can access data from their phones or anywhere with an internet connection. Users can easily navigate charts and tables. Visualizations are easy to create with drag and drop function. Data from multiple data sources can be easily combined. Built in connectors allow for easy connections to major data sources.
Cons
The standard contract is reasonable but many features and apps are an expensive add-on. Any customization or support not related to performance of standard features is not included with contract.
Rating breakdown
Likelihood to recommend: 9/10
Using as a business intelligence platform to visualize all of our data.
Pros
I like that I can create data visualizations to effectively tell stories that persuade and influence the right decisions in our organization.
Cons
There is a lot that the software can do, but a few simple things that it seems like it cannot. I was trying to upload data from a spreadsheet and learned I would have to write additional code to determine specific metrics that were included in the data.
Rating breakdown
Likelihood to recommend: 7/10
I have personal experience with several of Domo's competitors as an analytics consultant. None of the Storage/ETL/BI use cases I can think of would I put domo in my top 3 options. I have found it to be subpar in data warehousing, query editing, and data visualization which from what I can tell is the majority of its functionalities.
Pros
This product provides a web-based hub for your data and visuals that centralizes where your team focuses to interact with their data. The ETL tools provide an easy to use low/no code interface to build simple queries.
Cons
Where Domo has removed complication (I assume to ease the use) they have dramatically limited this software capabilities in comparison to competitors.
limitations include:
- No ability to build visuals based on multiple tables
- No ability to build filtering capabilities across tables
- No ability to build relational models with existing tables
- All "scripting" capabilities are glitchy and limited in their capabilities
- Poor/nonexistent version control options
- Compute resources are not brokered well and during high traffic times we can have dataflows run for up to 2 hours
My worst experience with domo was with their customer service/integration team. One of their prebuilt integrations to a popular Web App, which domo is responsible for maintaining and servicing, has never functioned properly with our domo instance. The support case has been open for nearly a month and has just been escalated to someone that appears to know how to read the code I have been sending them to trouble shoot THEIR integration. They have promised resolution timelines twice and are now 2 weeks behind their initial promise.
Rating breakdown
Likelihood to recommend: 0/10
Pros
Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.
Cons
DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.
Rating breakdown
Likelihood to recommend: 9/10
Standard: $83 USD user/month
Professional: $160 USD user/month
Enterprise: $190 USD user/month
More than just another business intelligence solution, Domo is a web-based platform that actually makes companies smarter. From helping marketers understand channel ROI to enabling manufacturers to optimize production capacity, it brings all business data together into one intuitive, streamlined platform.
Designed for businesses in a number of industries, Domo is an executive management platform that connects the data that its users rely on from third-party services and pulls it into a centralized location. Everyone from CEOs to sales reps, marketers, and even contributors has the ability to uncover, visualize, and present business data in real time.
A business management platform with sophisticated cloud-based features, Domo was created to guide fast, informed decision making patterns. When users connect all of their business data—linking sources such as SAP, Google Analytics, DocuSign, and Salesforce, among many others—they bring the information being generated by these sources out into the open. This empowers everyone to make more strategic business decisions, from CEOs and IT executives, all the way to customer service and sales reps.
Domo boasts top-line features such as automated reporting, management alerts, and efficient collaboration tools. Detailed charts using real-time business data can easily be generated in a few simple clicks. Using Domo allows professionals to make smarter, faster business decisions, and it often leads to fewer in-person meetings.
Connectors are necessary to quickly connect multiple data sources within the Domo platform. Domo offers its users hundreds of pre-built connectors to choose from, with around 40 one-click connector apps and 300 to 400 total connectors.
Connect to third-party data sources using Domo’s connectors. You don’t have to know how to code or interact with a third-party API to use the system. Just select the source from Domo’s list—for example, Facebook or Amazon Web Services—and click “Get.” Domo Connectors will manage your customer credentials, including notifications when passwords have expired, and data will refresh automatically in real time.
The process of combining multiple data sources has traditionally been fraught with difficulties, particularly for people who don’t have technical backgrounds. Domo has changed that. The tools within Domo Magic enable users at all technical skill levels to transform their data to provide real business value.
With ETL capability, you can cleanse, combine, and transform your data in minutes. You can schedule jobs, as well. Meanwhile, Domo’s DataFusion allows you to select and merge various data sources. If you know common SQL commands, then you can access, join, cleanse, and transform data using DataFlows, as well.
Create meaningful data visualizations using Domo’s Card Builder feature. Card Builder interprets data for businesses and suggests how to visualize it for maximum clarity.
Select from an array of chart types to visualize your data using Domo’s Card Builder. Domo will automatically highlight any key takeaways from your data, along with important summary figures. You also have the ability to customize summary numbers using flexible options.
Domo’s creators believed that collaboration should happen within a centralized environment, rather than being dispersed between dozens of third-party applications. For that reason, they built DomoBuzz, which gives users the ability to have conversations with their teammates right where their data lives.
Sign up to receive immediate notifications via text or email, or in-product alerts, whenever discussions are happening about metrics that matter to you personally. DomoBuzz preserves historical context by associating conversations with cards that are searchable within your company’s account in real-time.
Domo integrates with hundreds of third-party services and apps, including cloud-based apps, on-premise solutions, ERP/data warehouses, databases, spreadsheets, and social media platforms.
Domo is available with a subscription-pricing model. Businesses are encouraged to contact Domo directly for custom pricing information.
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