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Aha! vs Canny Comparison

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Overview

Category Leaders

Aha! Roadmaps is the complete product management suite to set strategy, capture ideas, score features, and share visual plans....

Category Leaders

Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$

59

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

50

/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

302

55

18

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.7

5

4

3

2

1

25

5

0

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Their support is also incredibly responsive and friendly, and their documentation is good. It's been really easy for me to teach myself the ins and outs of the product and get answers to my questions.
Good, support are brilliant. Often find the solution complicated, requiring research and dedication on how to set it up correctly.
I also especially like the excellent customer service and the really amazing product support offered in the Enterprise+ plan.

Pros

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.
This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.
I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Cons

It can suck up a lot of time just configuring and experimenting.
The inability to two-way integrate with Pivotal Tracker has proven extremely difficult in optimizing our workflow with our other teams (design, engineering etc.).
During the evaluation period I did not find any specific features that I dislike.

Cons

In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Beware - they refuse to listen to top-voted feedback.
Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well.
  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review11 days ago

Key features

  • Total features124
  • API
  • Action Management
  • Activity Dashboard
  • Activity/News Feed
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Bar Chart
  • Budget Management
  • Budgeting/Forecasting
  • Built-In Database
  • Business Plan Templates
  • Business Process Control
  • Campaign Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Conversion Tracking
  • Cost Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deliverables Management
  • Dependency Tracking
  • Design Management
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • Evaluation Management
  • Feedback Management
  • File Management
  • File Sharing
  • Financial Modeling
  • Financial Templates
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Guest Access
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Issue Management
  • Iteration Management
  • KPI Monitoring
  • Kanban Board
  • Knowledge Management
  • Lifecycle Management
  • Milestone Tracking
  • Mind Maps
  • Modeling & Simulation
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-board
  • Multiple Projects
  • Negative Feedback Management
  • Pitch Presentation
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Data Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Production Tracking
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Requirements Review
  • Resource Management
  • Roadmapping
  • SEO Management
  • SSL Security
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Step-by-Step Wizard
  • Strategic Planning
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • Timeline Management
  • Traceability
  • Traditional Methodologies
  • Trend Analysis
  • User Research Analysis
  • Video Management
  • Visual Analytics
  • Visual Workflow Management
  • Visualization
  • Widgets
  • Workflow Management
  • Total features24
  • API
  • Action Management
  • Activity Dashboard
  • Activity/News Feed
  • Agile Methodologies
  • Alerts/Notifications
  • Approval Workflow
  • Archiving & Retention
  • Bar Chart
  • Budget Management
  • Budgeting/Forecasting
  • Built-In Database
  • Business Plan Templates
  • Business Process Control
  • Campaign Management
  • Capacity Management
  • Categorization/Grouping
  • Change Management
  • Channel Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Conversion Tracking
  • Cost Tracking
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Deliverables Management
  • Dependency Tracking
  • Design Management
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Engagement Tracking
  • Evaluation Management
  • Feedback Management
  • File Management
  • File Sharing
  • Financial Modeling
  • Financial Templates
  • Gantt/Timeline View
  • Goal Management
  • Goal Setting / Tracking
  • Guest Access
  • Idea Management
  • Idea Ranking
  • Ideation / Crowdsourcing
  • Issue Management
  • Iteration Management
  • KPI Monitoring
  • Kanban Board
  • Knowledge Management
  • Lifecycle Management
  • Milestone Tracking
  • Mind Maps
  • Modeling & Simulation
  • Multi-Campaign
  • Multi-Channel Data Collection
  • Multi-board
  • Multiple Projects
  • Negative Feedback Management
  • Pitch Presentation
  • Planning Tools
  • Polls/Voting
  • Portfolio Management
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Product Data Management
  • Product Lifecycle Management
  • Product Roadmapping
  • Production Tracking
  • Progress Reports
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Release Management
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Requirements Management
  • Requirements Review
  • Resource Management
  • Roadmapping
  • SEO Management
  • SSL Security
  • Scenario Planning
  • Scheduled / Automated Reports
  • Scorecards
  • Search/Filter
  • Single Sign On
  • Stakeholder Defined Attributes
  • Status Tracking
  • Step-by-Step Wizard
  • Strategic Planning
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Team Calendars
  • Template Management
  • Templates
  • Third Party Integrations
  • Time Tracking
  • Timeline Management
  • Traceability
  • Traditional Methodologies
  • Trend Analysis
  • User Research Analysis
  • Video Management
  • Visual Analytics
  • Visual Workflow Management
  • Visualization
  • Widgets
  • Workflow Management

Integrations

  • Total integrations46
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations3
  • Box
  • Dropbox Business
  • GitHub
  • Gmail
  • Google Calendar
  • Google Drive
  • Google Workspace
  • Jira
  • Microsoft 365
  • Microsoft Excel
  • Microsoft OneDrive
  • Microsoft Outlook
  • Microsoft Teams
  • Salesforce Sales Cloud
  • SharePoint
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10.00/10

Share this review:

Canny

The little things matter

Reviewed 3 years ago

Amazing experience with customer support and the product.

Pros

I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told...

Cons

None, but I am still a new user. 1 month approximately.

Vendor response

Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :)

Aha! vs. Canny

See how Aha! and Canny stack up against each other by comparing features, pricing, ratings, integrations, security & more.