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Bloomfire vs Helpjuice Comparison (2026)

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Good recommendations?

Bloomfire logo

Bloomfire

Helpjuice logo

Helpjuice

Overview

Bloomfire is an AI-powered knowledge management platform, unifying information access, collaboration, and actionable insights.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

120

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

254

5

4

3

2

1

135

94

21

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
75%
would recommend this app

4.7

104

5

4

3

2

1

78

23

2

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

“It describes how to perform a boolean search such that you filter out the detritus that it pulls up even if you search for an article's exact name.”
TB

Tony B.

Office Support Specialist II

“Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features.”
JW

Jodee W.

Corporate Communications Specialist

“One of my company's top knowledge base articles is titled "How to Search in Bloomfire" - actually we don't call it Bloomfire we call it our own internal name to stay on-brand even internally.”
TB

Tony B.

Office Support Specialist II

Pros

“The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.”
KW

Kevin W.

Continuous Improvement Manager

“Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly.”
KW

Kathryn W.

Communications Manager

“We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business.”
KW

Kathryn W.

Communications Manager

Cons

“Sometimes you are not able to filter the search and the result is too broad.”
AR

Angela R.

Client Solutions

“Some aspects can feel overly manual at times - for example we often have end users searching for content using phrases we hadn't anticipated or possibly typos. As such, the word/phrase is not connected to the post and they do not find what they are searching for.”
PM

Pippa M.

Knowledge and Training Coordinator

“If I had to list one thing, I least liked about Bloomfire, it would be the editing tool when updating contributions.”
NC

Nadine C.

Communications Specialist

Cons

“There are a few edition features for articules that are still not available.”
MB

Myr B.

Learning and Enablement Mgr

“My main concern is we can't organize uploaded images, files, and downloads. ”
JS

Justin S.

Technical Advisor

“Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.”
IT

Ischtar T.

Digital Analyst

  • Vendor responds to reviews
  • Last review3 years ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features91
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Audio File Management
  • Brainstorming
  • Catalog Management
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Generation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Reminders
  • Employee Communities
  • Employee Directory
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Knowledge Base Management
  • Knowledge Management
  • Mobile Access
  • Mobile App
  • Mobile Interface
  • Multi-Language
  • Natural Language Processing
  • Online Forums
  • Personalization and Recommendation
  • Pre-built Templates
  • Private Network
  • Productivity Tools
  • Projections
  • Question Library
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-paced Learning
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Trend Analysis
  • User Management
  • User Onboarding
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management
  • Total features55
  • @mentions
  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Asset Categorization
  • Asset Library
  • Asset Sharing
  • Audio File Management
  • Brainstorming
  • Catalog Management
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Creation
  • Content Generation
  • Content Library
  • Content Management
  • Content Publishing Options
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Decision Support
  • Discussions/Forums
  • Document Capture
  • Document Classification
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drag & Drop Editor
  • Email Alerts
  • Email Reminders
  • Employee Communities
  • Employee Directory
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • File Management
  • File Sharing
  • Filtering
  • Full Text Search
  • Gamification
  • Group Management
  • Knowledge Base Management
  • Knowledge Management
  • Mobile Access
  • Mobile App
  • Mobile Interface
  • Multi-Language
  • Natural Language Processing
  • Online Forums
  • Personalization and Recommendation
  • Pre-built Templates
  • Private Network
  • Productivity Tools
  • Projections
  • Question Library
  • Real Time Editing
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Rich Text Editor
  • Role-Based Permissions
  • SEO Management
  • SSL Security
  • Search/Filter
  • Self Service Portal
  • Self Service Tools
  • Self-paced Learning
  • Single Sign On
  • Surveys & Feedback
  • Tagging
  • Templates
  • Text Editing
  • Third-Party Integrations
  • Trend Analysis
  • User Management
  • User Onboarding
  • Version Control
  • Video Support
  • Visual Analytics
  • WYSIWYG Editor
  • Web Notifications
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Management

Integrations

  • Total integrations12
  • AUDITWorks
  • Box
  • Contact Cloud
  • Dropbox
  • Dynamics 365
  • Freshdesk
  • Google Drive
  • Google Workspace
  • Microsoft SharePoint
  • Microsoft Teams
  • Olark
  • OneDrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Squarespace
  • Tableau
  • WordPress
  • Zapier
  • Zendesk Suite
  • Total integrations14
  • AUDITWorks
  • Box
  • Contact Cloud
  • Dropbox
  • Dynamics 365
  • Freshdesk
  • Google Drive
  • Google Workspace
  • Microsoft SharePoint
  • Microsoft Teams
  • Olark
  • OneDrive
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Squarespace
  • Tableau
  • WordPress
  • Zapier
  • Zendesk Suite