Helpjuice vs Guru

Connecteam

Confluence

Guru

AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

Product Support Manager

The support team are epic, very quick to respond and they're always very clear.

CTIO

Great support and feedback into the roadmap.

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Catalog Management

Chatbot

Collaboration Tools

Commenting/Notes

Communication Management

Content Library

Content Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drag & Drop Editor

Email Alerts

Employee Onboarding

Feedback Management

Full Text Search

Knowledge Base Management

Knowledge Management

Multi-Language

Pre-built Templates

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Rich Text Editor

Search/Filter

Self Service Portal

SEO Management

Single Sign On

SSL Security

Surveys & Feedback

Tagging

Templates

Text Editing

Third-Party Integrations

User Management

Web Notifications

Website Integration

Widgets

Workflow Management

WYSIWYG Editor

Proprietary

Helpjuice

Web-based

Windows

Linux

Chromebook

Zendesk Suite

Document360

Bloomfire

KnowledgeOwl

monday.com

Help Scout

Freshdesk

Zoho Desk

elevio

Microsoft SharePoint

Starter (✅ AI Included)

Run-Up (✅ AI Included)

Premium Limited (✅ AI Included)

Premium Unlimited (✅ AI Included)

Communications Manager

Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly.

We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business.

It also allows us to keep important documents in one place so materials are not siloed.

Really positive, the pricing structure is great for small businesses and the product is really flexible.

Software Engineer

One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc.

Learning and Enablement Mgr

There are a few edition features for articules that are still not available.

Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey.

Same case with Jira integration, which is in plans.

Director Of Information Technology

It provides enterprise features like SSO, excellent user management, and incredible import tools.

MTC Specalist

Editors can make one article and allow specific sections to be seen by the correct channels.

IT Support Ops Supervisor

It allows you to monitor which users are accessing which articles.

Network Admin

I can finally share my knowlegde to my coworkers easily.

Tech Support Team Lead

They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself.

Solutions Engineer

It saves a lot of human resources and time-efforts to manage a single knowledge base.

With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time.

The searchability is fantastic, the more you type in the search bar the more refined your results.  

Power Platform Developer

Simple enough to use that functional users can create documentation, and fast enough that documents get created.

system engineer

Senior Project Manager

Easy to set up and quickly update, amazing customer service.

Product Implementation Consultant

The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation.

I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.

Technical Advisor

The help from the team to customize our page but give us the flexibility to further modify it to our needs is a welcome feature.  

Technical writer 

It makes it easy to make some corrections and changes and quickly publish them .

Ease of use for creating and updating documentation for IT processes.  

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Systems Engineer

Category management is easy once you understand how it works, but it has some counter intuitive elements.

The relationship quality/cost is more than what were expecting.

My main concern is we can't organize uploaded images, files, and downloads.  

The ease of use of article creation and the customization of the web page is defiantly helps attract our customers.

Easy collaboration, sharing and editing articles

Teamlead IT

Ease of use, reliability, security with okta-connection

Director of Operations

Customization is key, either no-code through the built in template and customization requests or with easy access and editing of the code.

I am very happy with this implementation.

Sales Operations Manager 

The team at Helpjuice was amazingly helpful!

Digital Analyst

Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.

CX Digital Content Executive

some features that users suggested are yet to be added

To top it all, the product is extremely well priced for the features being provided- its a bargain!

Head of customer success 

Product Manager

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

Helpjuice have been absolutely fantastic to work with. Despite being in opposite time zones they always respond promptly and have helped to customize our Knowledgebase exactly as we need it.

Content management at Helpjuice is great.

Helpjuiced seemed to have the best offering to address all of our needs in a knowledge base tool.  

Trainer

Creating articles was a pleasure and training on this platform was the most easiest part.

Super easy to get started and launch a great looking knowledge base with minimal work

Customer Support

Article Editing

Customization

Among reviewers who comment on Helpjuice's customization, 90% feel positive. Users say Helpjuice offers flexible options for tailoring the interface and knowledge base, with responsive support for requests. They find article creation intuitive. However, some mention limited advanced customization and occasional clunky admin navigation.

Knowledge Base

User Interface

Documentation

Pricing

Features

Page Requests

Mid-size Business

Small Business

Large Enterprises

Document360 is an AI-powered knowledge base platform that enables users to create and publish self-service knowledge bases, product manuals, and API docs using documentation, categorization, editing, and branding features like markdown support, version management and rollback, and more.

Helpjuice vs Guru Comparison (2026)

Helpjuice

Guru

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives