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Helpjuice vs Guru Comparison (2026)

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Helpjuice

Guru

Overview

Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

Guru is a cloud-based, AI-powered knowledge platform for enterprises that unifies search, wiki, and intranet into a single governed.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

120

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

104

Value for money

Ease of use

Features

Customer support

91%

would recommend this app

4.8

640

555

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“The platform gives you access to the entire HTML, CSS, and Javascript which allows for endless customization.”

Kevin W.

Continuous Improvement Manager

“Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly.”

Kathryn W.

Communications Manager

“We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business.”

Kathryn W.

Communications Manager

Pros

“It has an extension that provides all the features of the official website, and it also has a floating window for the cards that you are using so you can drag it easily.”

Glacie S.

Customer Service Representative

“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”

Sev A.

Artist Support

“The Guru Analytics feature allows us to understand what content is most relevant, understand behaviours of teams who do look for guru support and at what time in any project roll-out.”

Ness C.

Senior Manager, GTM Enablement

Cons

“There are a few edition features for articules that are still not available.”

Myr B.

Learning and Enablement Mgr

“My main concern is we can't organize uploaded images, files, and downloads. ”

Justin S.

Technical Advisor

“Image storage is problematic - there is no folder system for images, so they quickly get lost in an endless feed.”

Ischtar T.

Digital Analyst

Cons

“My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.”

Anh L.

Head of Martech

“The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.”