It's ease of use is very good and the customer support was excellent. I also liked the ability to customize a click through legal agreement for various parties.
It's super cheap, which made it super accessible to my small team and I. Truly significantly priced under competitors with just as many features.
This is a great VDR and is reasonably priced, unlike its competitors. I would highly recommend this for secure document sharing.
The tactics and interactions with Caplinked were terrible. They knew they had you over a barrel and it felt like our not for profit association and its members were being bullied or blackmailed.
It's website touts that you have permission control, but you don't, you can NEVER correct, delete, change anyone you have put in your system. The customer service person is snarky and rude.
Lastly, it was very upsetting when the data room was closed after we paid for our subscription renewal. Disclaimer: this is solely only my own personal opinion from my experiences with CapLinked).