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Box Pricing, Features, Reviews and Alternatives

Box product overview

Price starts from

20

/user

Per month

What is Box?

Box is the Content Cloud — a single, secure, easy-to-use platform built for the entire content lifecycle, from file creation and sharing, to co-editing, signature, classification, and retention. Work securely from anywhere, and integrate your tech stack across 1,500+ best-of-breed apps. Trusted by 100K+ of the world’s leading organizations, including AstraZeneca, JLL, and Nationwide, Box has been named a Leader by all major industry analyst firms. To read those reports and find out how Box customers achieve a 332% ROI, visit box.com/resources. Founded in 2005, Box is headquartered in Redwood City, CA, with offices across the United States, Canada, Europe, and Asia Pacific. 

Key benefits of using Box

Protect your content
Keep your files safe with cloud-native security and compliance capabilities like granular access controls, watermarking, and classification. Stay proactive with Box Shield’s machine learning and the ability to set policies that detect threats. 

Empower your people
With everything from file annotations to tasks, working together on files is easy on Box. Collaborate in real time with people both inside and outside your business, no matter the device or software they’re using, and do it from anywhere. 

Connect your business
Securely connect your content to the rest of your tech stack with 1,500+ pre-built integrations (e.g., Zoom, Slack, Google Workspace, and Microsoft 365), and extend Box to meet your organization’s unique needs using developer tools and APIs.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
FAQs/Forum
24/7 (Live rep)

Training options

Live Online
Webinars
In Person
Documentation

Box pricing information

Value for money

4.3

/5

4.3K

Starting from

20

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Box features

Functionality

4.3

/5

4.3K

Total features

127

13 categories

Most valued features by users

Collaboration Tools
Access Controls/Permissions
Document Management
Alerts/Notifications
Third Party Integrations
Search/Filter
File Sharing
Document Storage

Functionality contenders

Box users reviews

Overall Rating

4.4

/5

4.3K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.36/10
Rating distribution

5

4

3

2

1

2,322

1,399

427

99

56

Pros
It is a fantastic product and its security features give our business confidence to be in compliance with all regulations we are required to follow.
I like the simplicity and good features and the appropriate speed of Box platform, you can easily transfer files from any device to the cloud storage space of the box.
The interface of Box is great, and it is my favorite of the primary file-sharing platforms. Upload times seem relatively fast and sharing links with people outside my organization is great.
Cons
Sadly it does not work on my kindle Ir the android tablet I had. With everything going mobile these days, you would think they'd be compatible by now.
This product has very limited functionality in some areas which could be a bit frustrating at times.
The organization of Box is awful, but this could be my company's fault.

Overall rating contenders

Overall Rating

Easy to use document storage

Reviewed 9 months ago

Transcript

Anne: Hi, my name is Anne and I am a senior manager of paid media and social media strategy. I would...

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Rachel H.

Marketing Program

Marketing and Advertising, 11-50 employees

Review source

Overall Rating

It's okay, if it's running.

Reviewed a year ago

Transcript

Rachel: Hi, my name is Rachel. I am a digital marketing specialist, and I rate Box a solid four. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easiest to use file sharing software

Reviewed 2 months ago

Used it many times and it was super easy. Worked all the time.

Pros

Very easy to integrate with email client to send large files and to otherwise share files.

Cons

No data if the files are encrypted or not.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best online file storage and sharing tool.

Reviewed a month ago

The Box application makes it easy for us and allows us to have access to all our stored data anytime and anywhere.

Pros

Box offers excellent quality file storage, management and synchronization services, in addition it is to use.

Cons

The application sometimes encounters some synchronization bugs with some android phones version 9.0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Good product but support is very limited beyond routine problems

Reviewed 19 days ago

Box would be an excellent product if it worked reliably on all platforms. Ignoring a user for whom it is not working just because they are the only person in the organisation reporting problems is not good support. If this is happening for one person (the most recent recruit who uses a Macbook) it could extend to others who join in the future and use the same platform. Furthermore other Mac users have avoided using Box Drive because of incompatibility with their hardware and are therefore relying on the less functional Box Sync. I would hesitate to recommend Box to Mac users.

Pros

It's easy to understand if you've used Dropbox before.

Cons

I am a Macbook user and since I started using Box I have had consistent problems with files not synching. I don't mean temporary delays, I mean NEVER synching at all. This affects my ability to work with my colleagues. Despite first line Box support saying they would refer the problem to a product expert, there has been NO response for 4 weeks despite frequent reminders. Box's stated approach to customer support is to attach no priority whatsoever to problems that only affect one user. That certainly reflects their attitude to me. There has been no attempt whatsoever to investigate why this problem is occurring or how it might be resolved. This is very disappointing.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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BOX, a good alternative for secure cloud storage

Reviewed 4 months ago

My experience with Box has only been in the company where I provided my services, I have not used it as a freelancer, since there are other services that do the same, for a lower price or even free. In this company, the Box service was used a lot to store all the files of the projects we worked on and since it was confidential information, a cloud storage service that met the highest security standards was required. the integration with MS Office was very helpful, since the work experience was like the one you have with OneDrive.

Pros

What I liked the most when using box was its security, in addition to its integration with MS Office, which makes it an alternative to Onedrive. I also like that from the Business plan the storage is unlimited.

Cons

Like any cloud storage service, its main disadvantage is the price, although for a medium or large company this does not mean an expense, for a small company that is just starting out, paying a monthly fee can be a considerable expense. The little free storage also means that better options are found for someone who is just starting out, of course leaving security aside.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy and orderly cloud Storage App.

Reviewed 2 months ago

I keep my pictures and videos for important life events.

Pros

I like the user-friendly dashboard. The syncing speed is satisfactory. Categorizing of files is also easy.

Cons

It has relatively been an unshaken brand of cloud application from and I don't see any challenges so far.

Box FAQs and common questions

Q. What type of pricing plans does Box offer?

Box has the following pricing plans:
Starting from: $20.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Box?

Box has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Box support?

Box supports the following languages:
Dutch, English, French, German, Italian, Japanese, Spanish, Swedish


Q. Does Box support mobile devices?

Box supports the following devices:
Android, iPad, iPhone


Q. Does Box offer an API?

Yes, Box has an API available for use.


Q. What other apps does Box integrate with?

Box integrates with the following applications:
Webex, DocuSign, Zoom Meetings, NetSuite, Salesforce Sales Cloud, Okta, Slack, Microsoft 365, ServiceNow


Q. What level of support does Box offer?

Box offers the following support options:
Chat, Knowledge Base, FAQs/Forum, 24/7 (Live rep)

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