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Document360 vs livepro Comparison (2026)

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Document360

livepro

Overview

Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

292

202

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

4.8

183

150

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“There are also certain limitations around features such as API token usage, daily export size limits, and other usage caps that can introduce additional costs or operational constraints for teams managing documentation at scale. While none of these are deal breakers, improving flexibility, transparency, and turnaround time for enhancements would make the platform much stronger.”

Vignesh S.

Sr Manager

“Finally, the ability to embed media, add callouts, and structure content clearly makes it well-suited for technical writing, especially when you need to explain workflows or systems in a readable way.”

Himani B.

Technical Writer

“I especially liked its strong knowledge base organization, version control, analytics, and collaboration features, which make it suitable for both small teams and enterprise environments.”

Sumukh P.

Assistant Manager

Pros

“It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.”

Kristin S.

Sales Operations Analyst III

“They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through.”

Samantha D.

Group Manager, Training, Knowledge and Process

“This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model”

Samantha D.

Group Manager, Training, Knowledge and Process

Cons

“Another concern is that several smaller usability or product issues tend to get converted into feature requests, but without a clearly defined GA timeline, making planning difficult.”

Vignesh S.

Sr Manager

“We have also experienced some friction with features such as HTML export, which can be buggy at times and often takes a while to get addressed.”

Vignesh S.

Sr Manager

“The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders.”

Lara H.

Business Development

Cons

“Lack of training guides, maybe some more video tutorials on basic editing”

Shane E.

Team Leader Customer and Business Support

“We had some difficulty getting SSO set-up.”

Annie B.

Program Manager

“One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation.”

Tara c.

Researcher's