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Confluence vs livepro Comparison (2026)

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Good recommendations?

Confluence

livepro

Overview

Confluence is knowledge management software with flexible customization, organization, and a powerful search engine, empowering collaboration and innovation.

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

5.42

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

3.7K

2.1K

1.3K

246

Value for money

Ease of use

Features

Customer support

75%

would recommend this app

4.8

183

150

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“I've had a generally positive experience with Confluence, using it regularly to collaborate with my team and document project progress. While it's user-friendly and has a robust feature set, I occasionally encounter minor glitches and wish for more customization options to suit our specific workflow needs.”

Isla W.

Mid-level Operations Manager

“Additionally, the auto-title feature works beautifully—it scans the content of the SOP and generates a highly accurate, relevant title that matches the subject perfectly.”

SAJJAD M.

Logistics Manager

“Useful for documenting HR procedures, easy organization of internal information, collaborative editing, practical knowledge base, helps me centralize policies and administrative documents, useful for sharing information with colleagues.”

Lilyana M.

Planning and Sustainability Professional

Pros

“It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.”

Kristin S.

Sales Operations Analyst III

“They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through.”

Samantha D.

Group Manager, Training, Knowledge and Process

“This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model”

Samantha D.

Group Manager, Training, Knowledge and Process

Cons

“You can export and convert files, but the Word or PDF versions don't always keep the original layout intact, which is a bit frustrating. Plus, some of the more useful features are locked behind pricier plans or require extra apps, so the value for money starts to feel a little thin.”

Leslie H.

Founder

“At times, it also feels like product changes move faster than the support documentation, which can make it harder to find up-to-date guidance when trying to resolve an issue or understand a new feature.”

Tom D.

Support Executive

“Without clear naming rules and a bit of regular tidying up, spaces quickly turn into a mess of duplicate pages and outdated info. And search doesn't always bring up what you actually need first.”

Leslie H.

Founder

Cons

“Lack of training guides, maybe some more video tutorials on basic editing”

Shane E.

Team Leader Customer and Business Support

“We had some difficulty getting SSO set-up.”

Annie B.

Program Manager

“One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation.”

Tara c.

Researcher's