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Microsoft SharePoint vs livepro Comparison (2026)

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4.6

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Good recommendations?

Microsoft SharePoint

livepro

Overview

SharePoint is a collaboration & content management platform which can be used to build portals, collaboration sites, & also content management sites

livepro is a cloud-based knowledge management solution designed to improve customer experience & staff engagement. The knowledge base can be used by every business department including HR, contact center agents and training departments, and set up for customer self-service to reduce support tickets.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

5.4K

2.8K

1.9K

588

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

4.8

183

150

Value for money

Ease of use

Features

Customer support

95%

would recommend this app

Pros

“As an IT Professional managing infrastructure and productivity tools for a mid-sized company, SharePoint (as part of Microsoft 365) has become our central hub for document storage, team collaboration, intranets, and business processes.”

Joe B.

IT Systems Specialist

“MS SharePoint is a good tool to help organizations improve collaboration, streamline document management, help employee engagement and track projects. Although there is a learning curve to it and a complex interface, it provides a lot of customization to your business needs. If you already have other MS products, this is worth the money.”

Victoria T.

Self-Employed

“It has helped improve collaboration across teams and departments by ensuring information is stored in a single location and is easily accessible when needed. While there can be a learning curve when first using the platform and SharePoint becomes a very useful resource once you get used to using it more.”

Jordan V.

Sales Specialist

Pros

“It became the "Google" for SafeStep, and instead of agents typing questions into chats where they can get easily lost, they typed into livepro, found the answers quickly, and were able to move on through the call journey. Because agents could quickly search for and find what they needed, adoption and engagement were higher than we even hoped.”

Kristin S.

Sales Operations Analyst III

“They’ve also released an AI overview search function, which means team members now get contextualised answers directly from our closed knowledge base, rather than just being pointed to an article to read through.”

Samantha D.

Group Manager, Training, Knowledge and Process

“This has already helped improve AHT. As we manage multiple KMS for various clients with differing licensing needs we’ve found their flexible pricing model”

Samantha D.

Group Manager, Training, Knowledge and Process

Cons

“The learning curve can be pretty steep, especially when it comes to managing permissions and site structure. If it isn't set up properly from the start, the search function can get cluttered quickly, making it tricky to find specific files.”

Callum D.

Social Media Marketer

“We also have frequent issues with users who upload a new profile photo to the directory taking several days to sync and eventually show up throughout Sharepoint.”

Clyde W.

System Administrator

“There is a limited amount of page layouts which means it is not possible to make optimal use of the screen real estate and users need to scroll.”

Adam M.

Senior Technical Writer

Cons

“Lack of training guides, maybe some more video tutorials on basic editing”

Shane E.

Team Leader Customer and Business Support

“We had some difficulty getting SSO set-up.”

Annie B.

Program Manager

“One of the few drawbacks of the Livepro software was its lack of support for custom integrations. While the software included a wide range of features and tools, the lack of the ability to integrate with third-party services, such as CRM and analytics tools, was a bit of a limitation.”

Tara c.

Researcher's