OpenText Hightail vs Box Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Social presence
Facebook
Twitter


Reviews

Angela Coppola

Easy to use...

2019-01-29

Very good

Pros

Don't know why you are red highlighting this box and not letting me go to the next page.

Cons

they can't accept it in China where we do most of our production. They make us use WeTransfer or Dropbox.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
OpenText Hightail Reviews
OpenText Hightail
Share Files & Collaborate on Creative Projects with Hightail
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Anonymous
A verified reviewer

Not for me

2018-04-21

Pros

It offers a free way to securely share files. The features have a lot of potential and I can see it as a great tool for creatives.

Cons

Apparently I am not creative enough to understand it out of the box, I didn't find it intuitive enough for my needs and while I would use it in a pinch, it wouldn't be my first choice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No
OpenText Hightail Reviews
OpenText Hightail
Share Files & Collaborate on Creative Projects with Hightail
Read more
Larry Wayne

The truth about HIGHTAIL Customer Service

2019-01-30

HIGHTAIL customer service is poor. I have on several occasions e mailed or even tried to leave a fone message and never receive a response to my questions. Questions like, just the other day the software flat refused to send. After several tries, I ended up compressing the audio file and including it in an e mail. Now the client has a compressed version of my audio, when my intention was a fatter .wav file. It would have been nice if HIGHTAIL would have had some kind of trouble notice on their site so I could have anticipated a problem.

Pros

HIGHTAIL gets my audio files to my clients anywhere in the world. But it can be cranky.

Cons

Sometimes client e mail addresses automatically populate in the "to" box. But sometimes they don't.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
OpenText Hightail Reviews
OpenText Hightail
Share Files & Collaborate on Creative Projects with Hightail
Read more
Sami Khoury

Customer since 2008

2019-01-30

It is not the only cloud service I use, as I have Dropbox, Skydrive, Box and iCloud accounts.

Pros

Unlimited Storage 25 GB file transfer Password protection Delivery receipts View activity Collaboration with others Set expiry date. Sync folders to desktop Express app Hightail Spaces Perfect tool for desktop collaboration.

Cons

Not intuitive on mobile devices. The tracking app on iPhone and iPad cannot be used to forward files sent earlier from Tracker app, where it used to be possible to do so in yousendit app (the prior brand/software) but hightail rewrote the API and disabled that functionality. While perfect on desktop, on mobile browsers the site does not format correctly within the window and text stays outside viewing area.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
OpenText Hightail Reviews
OpenText Hightail
Share Files & Collaborate on Creative Projects with Hightail
Read more
Anonymous
A verified reviewer
Verified Reviewer

Customer service awful! Many user features no longer in use. Constantly in decline.

2019-01-17

Pros

The ability to easily and quickly send files.

Cons

-Ability to write a message in the message box that appears in the email sent without clicking on the link has disappeared.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: GetApp
Helpful?   Yes   No
OpenText Hightail Reviews
OpenText Hightail
Share Files & Collaborate on Creative Projects with Hightail
Read more