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monday AI Work Platform vs Freshsales Comparison (2026)
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Good recommendations?
monday AI Work Platform
4.6
(6.1K)5
3.9K
4
1.7K
3
320
2
52
1
24
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshsales
4.5
(623)5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Improve your task management with monday.com, the customizable platform built to help managers and teams organize their work more efficiently. Eliminate repetitive work with no-code automations, integrate your favorite tools, and easily assign and track tasks with intuitive boards and dashboards.
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
6.1K
5
4
3
2
1
3.9K
1.7K
320
52
24
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“The automation features have been particularly impactful, allowing us to manage complex roll-out phases with greater precision and less administrative overhead. Despite some minor challenges in navigating a high volume of boards, the platform's stability, ease of use, and robust feature set make it an essential tool for delivering large-scale projects on time and with full transparency.”
Diego G.
Project Manager
“Monday.com has been a blessing for our Marketing Department, ensuring that all requests are logged appropriately, that the team has visibility into everyone's workload, and that we're able to track meaningful analytics to make better business decisions for our advisors.”
JE
Jordan E.
Director of Marketing Operations
“I've had the opportunity to build comprehensive systems from the ground up — spanning multiple workspaces including operations, rural development projects, fiber optic training, safety/HSE, equipment inventory, and employee review programs.”
LH
Lisa H.
Project and Process Manager
Pros
“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
S. A.
Operations Manager
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
“Not an easy start, and thankfully support is responsive unless it's the weekend, but overall Freshsales feels a little rigid and is not the easiest of tools to use although the back end seems solid enough.”
S. A.
Operations Manager
Cons
“Two people can't track time on the same item simultaneously, and you can't meaningfully export hours by client or subitem, so it ends up being little more than a clock you copy figures from.”
LD
Lochlan D.
Director
“We've adopted gradually, but needing to buy licenses in set amounts is a bit annoying. When you connect a board to a column, there's no option for adding all the tasks from the board automatically to the connected column.”
JJ
Jacob J.
Systems Engineer
Cons
“Support is particularly bad, a lack of understanding of their product.”
HS
Harry S.
Head of CSM
“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC
SooHoon C.
Co-Founder
“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL
Deborah L.
Marketing Director
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Address Book
- Advertising Management
- Agent Management
- Agile Methodologies
- Alerts/Notifications
- Annotations
- Applicant Tracking
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Artwork Management
- Assessment Management
- Asset Categorization
- Asset Library
- Asset Lifecycle Management
- Asset Sharing
- Assignment Management
- Attendance Management
- Attendee Management
- Audience Targeting
- Audit Management
- Automated Scheduling
- Automatic Time Capture
- Autoresponders
- Backlog Management
- Backorder Management
- Backup and Recovery
- Bar Chart
- Barcode/Ticket Scanning
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Bid Management
- Billing & Invoicing
- Brainstorming
- Brand Guidelines
- Brand Management
- Brand Tracking
- Browsing History
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Campaign Tracking
- Candidate Management
- Candidate Profiles
- Candidate Tracking
- Capacity Management
- Capacity Planning
- Case Notes
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Order Management
- Channel Management
- Charting
- Chat/Messaging
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Collaborative Development
- Color Codes/Icons
- Commenting/Notes
- Commercial
- Commission Management
- Communication Management
- Compensation Management
- Competitive Analysis
- Compliance Tracking
- Conferences/Conventions
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Contribution Tracking
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Dictionary Management
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Creation
- Deadline Management
- Deal Management
- Dependency Tracking
- Deployment Management
- Design Management
- Diagramming
- Digital Asset Management
- Discussions/Forums
- Display Ad Management
- Docket Management
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Drip Campaigns
- Due Date Tracking
- Dynamic Content
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Profiles
- Employee Scheduling
- Energy Management
- Engagement Tracking
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Marketing
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Management
- Expense Tracking
- Extended Stay
- Facility Management
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- Filtering
- Financial Management
- Fixed Asset Management
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For PPC Campaigns
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Funnel Analysis
- Heatmaps
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Notifications
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- Total features147
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Activity Dashboard
- Activity Planning
- Activity Tracking
- Activity/News Feed
- Address Book
- Advertising Management
- Agent Management
- Agile Methodologies
- Alerts/Notifications
- Annotations
- Applicant Tracking
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Artwork Management
- Assessment Management
- Asset Categorization
- Asset Library
- Asset Lifecycle Management
- Asset Sharing
- Assignment Management
- Attendance Management
- Attendee Management
- Audience Targeting
- Audit Management
- Automated Scheduling
- Automatic Time Capture
- Autoresponders
- Backlog Management
- Backorder Management
- Backup and Recovery
- Bar Chart
- Barcode/Ticket Scanning
- Batch Processing
- Behavior Tracking
- Benchmarking
- Benefits Management
- Bid Management
- Billing & Invoicing
- Brainstorming
- Brand Guidelines
- Brand Management
- Brand Tracking
- Browsing History
- Budget Management
- Budget Tracking
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Campaign Tracking
- Candidate Management
- Candidate Profiles
- Candidate Tracking
- Capacity Management
- Capacity Planning
- Case Notes
- Catalog Management
- Categorization/Grouping
- Change Management
- Change Order Management
- Channel Management
- Charting
- Chat/Messaging
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Collaborative Development
- Color Codes/Icons
- Commenting/Notes
- Commercial
- Commission Management
- Communication Management
- Compensation Management
- Competitive Analysis
- Compliance Tracking
- Conferences/Conventions
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Contribution Tracking
- Cost Estimating
- Cost Tracking
- Cost-to-Completion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Connectors
- Data Dictionary Management
- Data Extraction
- Data Import/Export
- Data Management
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Creation
- Deadline Management
- Deal Management
- Dependency Tracking
- Deployment Management
- Design Management
- Diagramming
- Digital Asset Management
- Discussions/Forums
- Display Ad Management
- Docket Management
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Donation Tracking
- Donor Management
- Drag & Drop
- Drip Campaigns
- Due Date Tracking
- Dynamic Content
- Electronic Forms
- Electronic Signature
- Email Alerts
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Profiles
- Employee Scheduling
- Energy Management
- Engagement Tracking
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Management
- Event Marketing
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Management
- Expense Tracking
- Extended Stay
- Facility Management
- Feedback Management
- Field Sales Management
- File Management
- File Sharing
- File Transfer
- Filtering
- Financial Management
- Fixed Asset Management
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Nonprofits
- For PPC Campaigns
- For Real Estate
- For Real Estate Agencies
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Automation
- Forms Creation & Design
- Forms Management
- Full Text Search
- Funnel Analysis
- Heatmaps
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multivariate Testing
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Notifications
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations37
- Adobe Creative Cloud
- Aircall
- Asana
- Basecamp
- Bitbucket
- Box
- Dropbox
- GitHub
- GitLab
- Gmail
- Google Calendar
- Google Docs
- Google Drive
- Google Sheets
- Google Workspace
- HubSpot CRM
- Jira
- Jotform
- LinkedIn for Business
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- OneDrive
- PagerDuty
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Todoist
- Trello
- Twilio
- Typeform
- WooCommerce
- Zapier
- Zendesk Suite
- Zoom Workplace
- Total integrations4
- Adobe Creative Cloud
- Aircall
- Asana
- Basecamp
- Bitbucket
- Box
- Dropbox
- GitHub
- GitLab
- Gmail
- Google Calendar
- Google Docs
- Google Drive
- Google Sheets
- Google Workspace
- HubSpot CRM
- Jira
- Jotform
- LinkedIn for Business
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- OneDrive
- PagerDuty
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Todoist
- Trello
- Twilio
- Typeform
- WooCommerce
- Zapier
- Zendesk Suite
- Zoom Workplace
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