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Zoho CRM vs Freshsales Comparison

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Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Category Leaders

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

9

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6.7K

5

4

3

2

1

3.4K

2.3K

761

169

75

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.5

609

5

4

3

2

1

401

155

31

8

14

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features201
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Heatmaps
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time Tracking
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Visual Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features134
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Automated Routing
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Gamification
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Heatmaps
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time Tracking
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Visual Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations588
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations121
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

HG
AvatarImg

Himanshu G.

Information Technology and Services, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Cost effective CRM for Startups

Reviewed 5 years ago

The overall experience was good but don't like the UI much.

Pros

Simple features Reporting and Dasbboards Integration with other Zoho products like sales IQ works tremendously

Cons

User Interface could be better Other CRMs like freshsales are better in same price slab

AvatarImg
AvatarImg

Dina Mahery Ismael R.

Investment Management, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

ZOHO CRM, le meilleur

Reviewed 8 months ago
Pros

ZOHO CRM, est un outil en ligne qui permet de gérer à canaux multiples et plus encore pipeline pour conclure la vente plus facilement qui combine les fonctionnalités commerciales et marketing pour la productivité de la vente possible .

Cons

Mon utilisation, ZOHO CRM, est idéal à l'automatisation des forces de vente pour augmenter la productivité et aussi l'amélioration dans la gestion de revenue, mais pas souvent il y a un petit bug sur l'interface c'est-à-dire les ponts avec Freshsales ne sont limpides .En revanche , pendant que vous êtes en déplacement le l'application ZOHO CRM vous aide à gérer vos clients à distance .

Showing original review in French. See translation

AC
AvatarImg

Adam C.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

121 Sync Business Development Review

Reviewed 5 years ago

We were previously using Zoho CRM to track leads, which was good however when compared to freshsales it just seemed like a ledger for names and addresses with reminders to contact. Freshsales, is more than this in the sense that it allows you to track progress with leads.

Pros

It has an attractive interface. It allows you to rank contacts and leads [and it does it for you!] It allows you to track activities: Calls, email threads. Through all of this it becomes a lot easier to see who is worth pursuing and who is not. That saves me a lot of time!

Cons

Nothing yet! [My boss can see when I'm on an 'extended break' [not really a con]]

RG
AvatarImg

Rupansh G.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshsales logo

Freshsales

Full of Bugs

Reviewed 3 years ago

Horrible support. Their product specialists are fresh graduates who are clueless about the product. They don’t understand the features or the functionality in substantial depth to help with all the bugs within their software. The whole team takes a month to recognize the shortcoming and never gets back with a fix. Its hopeless. Also you will get support from their technical lead until you buy the product. Then they ll vanish.

Pros

UI UX is good. All features on paper atleast.

Cons

Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares.

AvatarImg
AvatarImg

Duncan C.

Marketing and Advertising, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

An Excellent All-In-One CRM and EDM Platform

Reviewed 10 months ago
Pros

Freshsales consolidates virtually every CRM and EDM function that my business needs. I've discontinued my Mailchimp and Zoho subscriptions as a result, and will probably continue cancelling some of my other subscriptions as Freshsales adds more features. The ease of use, capabilities, and value for money are, overall, excellent. I mostly use Freshsales for contact management, collecting self-reported attribution, and email marketing.

Cons

As with many feature-dense products, there are some parts that are more polished/easier to use than others. I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date (I was saved by Freshworks' excellent support). I also had some trouble setting up self-reported attribution the way I wanted.

AR
AvatarImg

Verified reviewer

E-Learning, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Freshsales Review

Reviewed 5 years ago
Pros

Very easy and simple to use. Great value, it is cheaper than most CRM you find on the market right now, and they have all the functions you need.

Cons

Support is slow. And their sales CRM doesn't integrate with their marketing CRM Both are from the same company should be able to integrate with eachother.

AR
AvatarImg

Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Good, basic CRM functionality

Reviewed 5 years ago

Looking for basic contact management with reminders for follow-up sales activities which Freshsales has provided!

Pros

Easy to use, intuitive, ability to customize templates and interfaces

Cons

Perhaps not as flexible as some other CRM tools

AR
AvatarImg

Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Freshsales is a great CRM with tons of integrations available.

Reviewed 6 years ago

All in one CRM which covers email management and tracking and provides a calling system inside the CRM!

Pros

They have quality leadscoring, email management and tracking, pipeline divided up by territories, reporting for managers, and what I love most about this product is their built in phone system! You don't have to leave the software to take care of all you sales tracking events! Plus it's super affordable.

Cons

They do not offer voicemail drop and the user interface is a tad boring. That last one isn't a true deal killer but since you'll be spending much of your day buried in a CRM it helps if the software is pretty to look at. :P

SP
AvatarImg

Sergey P.

Design, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

We switched to freshsales from another provider

Reviewed 6 years ago

Best CRM system for SMB!

Pros

These CRM has features far more expensive solutions offer in their top packages. We especially like everything regarding email - tracking, ability to send emails from CRM etc

Cons

Customer support could be better. I hope that it is due to the growth, but sometimes it is slow and inefficient, although we haven't experienced anything too serious..

AR
AvatarImg

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Easy to use for a Sales and Business Development Assistant

Reviewed 5 years ago

Love the track of emails. Easier than ZOHO. A little too pricey for multiple users.

Pros

Reports feature, tracking of opened email

Cons

difficulty to search for Duplicate names

SI
AvatarImg

Syed I.

Logistics and Supply Chain, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Freshsales

Reviewed 2 months ago

overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing.

Pros

very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts.

Cons

reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards.

ML
AvatarImg

Manuel L.

Real Estate, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Freshsales logo

Freshsales

Freshworks CRM is ok, not great!

Reviewed 3 years ago

The one thing I didn't like about Freshworks CRM was that compared to other CRM companies is that you get more with other companies for the same price.

Pros

How easy it was to use Freshworks CRM is the main reason I used them in the past. Very easy to write emails and sending them out.

Cons

The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts for the same price.

SS
AvatarImg

Shivam S.

Telecommunications, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Best CRM for Lead Management

Reviewed 2 years ago

Overall it's good CRM to use.

Pros

It's so easy to use. I'm using for leads capturing from website and so easy to manage. I can easily create the forms and deploy on my website to get leads

Cons

They can have so more features for forms customization. It's the drawback. If they have many more customization in webforms it will be great.

AG
AvatarImg

Aaron G.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshsales logo

Freshsales

Freshsales is a great CRM

Reviewed 4 years ago

FreshSales is overall a great CRM.

Pros

FreshSales is a great CRM that is extremely visual and allows us to easily upload leads.

Cons

FreshSales is a bit expensive as most of the features are in higher level plans.

TC
AvatarImg

Tammy C.

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Fresh Sales Review

Reviewed 6 years ago
Pros

Ease of use and ability to learn quickly

Cons

Conversion Process didn't bring all files into software from our previous CRM

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Christopher F.

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

We have used Freshsales as our main CRM system for many years.

Reviewed 6 years ago

Freshsales made it easy for my sales team to keep track of their prospects all the way through the sales cycle. Did not cost our company much money at all and was very easy to implement!

Pros

Freshsales makes creating and tracking leads for our financial services firm a breeze. You can integrate it within your email in order to track your prospects behaviors, which is extremely helpful. Makes your life easy when it comes to managing your deals and creating reports to track your progress. It is also very inexpensive for what you get!

Cons

There are other CRM software packages out there, some of which offer more features than Freshsales. In my opinion, Freshsales provides the most "bang for your buck" when it comes to a CRM system.

LF
AvatarImg

Laura F.

Insurance, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Great CRM

Reviewed 2 years ago

I received very good customer service with Fresh sales. Good return times on questions.

Pros

Affordable CRM. Easy to use and customize.

Cons

Nothing to complain about. There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me and more complicated to understand, but Customer Service would help me setup anything I needed help with.

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Christopher B.

Construction, 11-50 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

The iOS of CRM's

Reviewed 6 years ago
Pros

- Intuitive UI - Top Notch Customer Service - Great mobile experience

Cons

I have no complaints at this point. best CRM I've used in years.

AR
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Verified reviewer

Machinery, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

The best!

Reviewed 5 years ago

I have used, Zoho, SalesLogix, Salesforce, and many others and this is by far the easiest to use.

Pros

Easy to use and navigate. Unlimited contact database.

Cons

I would like to be able to add and takeaway fields by 1 click, not 3 or 4.

JR
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Jayanth R.

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Freshsales

Freshsales CRM is a good solution for Insurance Companies

Reviewed 10 months ago

Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements.

Pros

- Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots)

Cons

- Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other

AR
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Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Best CRM platform

Reviewed 5 years ago

Love this software, one of the best CRM tool :)

Pros

Interface which is really easy to use :)

Cons

Conversations are in one place and i can read everything i want

AR
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Verified reviewer

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshsales

Freshsales for better Sales

Reviewed a year ago

It has been a good CRM for improving sales

Pros

Email Tracking, Lead Management, Sales sequences

Cons

A bit higher on the commercial side than the others.

SF
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Steffen F.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Easy to use CRM

Reviewed 5 years ago
Pros

It's very easy to use this awesome CRM software.

Cons

Sorry, i found nothing , everything is fine :-)

SS
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Sreelekha S.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

User Friendly CRM

Reviewed 5 years ago

I am a proud and very happy customer of CRM, Freshsales. It helps me to have all the client activities on track. It never puts me down or allows to create a communication gap between me and my clients.

Pros

The task option makes the whole CRM sensible since once the Task is set we don't have to remember to give a follow up mail to our clients even if it is after two or three months time.

Cons

I don't find anything least in CRM software since I am a very happy customer.

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Nathan R.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Freshsales is a great CRM, it has the basics covered in a nice way

Reviewed 6 years ago

A strong and solid CRM, well worth investing in it.

Pros

It has every step of a sales process in a right way Leads, contacts and comanies have their own window, and when it comes to the actual sales funnel they have a streamlined view that allows you to see clearly which opportunities are in each one of the steps. This is a huge plus

Cons

The price is a not too expensive, but I like software to be cheaper. Specially since I always am thinking about the little businesses that are starting up.

MC
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Mark C.

Information Technology and Services, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Freshsales

Great to use, modern and practical!

Reviewed 5 years ago

Really great, its the best CRM I have worked in

Pros

Its makes boring CRM more fun. Good visuals and easy to understand the process.

Cons

Not being able to move between leads efficiently. Not being able to integrate gmail quickly once but rather icon shows consistenly

AR
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Verified reviewer

Automotive, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Freshsales

All In One CRM Tool

Reviewed 5 years ago
Pros

I loved all the options/products available to me. From Chat support to a call center solution and integrated email, this CRM has everything you could need in a CRM

Cons

The UI is offputting initially - The contact page is very busy, it'd be nice to see more of a Facebook profile layout, something most people are used to seeing.