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Overview

Category Leaders

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data

Category Leaders

Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

3.5K

5

4

3

2

1

2.1K

1.1K

194

40

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.6

549

5

4

3

2

1

374

133

25

6

11

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.
Love the email tracking and wonderful having contacts all in the same place. As a solopreneur, it is like having a virtual assistant.

Pros

It is pretty easy to use. The ability to set up sales sequencing was nice and pretty easy to do.
Easy set up, intuitive interface, good gmail integration, decent price. I once called them for help on a saturday and someone answered and was very helpful.
With freshsales the user will know more tools to evaluate potential customers. Freshsales has an excellent communication, which we highly recommend to handle sales opportunities.

Cons

Also, there is a hard limit of 1,000 custom fields, which is not something you can even buy more of, which in my opinion is a severe limitation.
Lack of industry specific columns or trackers. Lack of customization to suit the needs of the industry I was in.
There have been multiple times where we lost data and data was unretrievable.

Cons

Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn't. Support couldn't figure it out either.
Horrible at talking to people and trying to fix problems.
Th reporting system is really bad. You cannot rely on if it is giving you the right report.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features95
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Behavioral Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Tracking
  • Case Notes
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features156
  • AB Testing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Behavior Tracking
  • Behavioral Analytics
  • Budgeting/Forecasting
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Management
  • Call Recording
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Campaign Tracking
  • Case Notes
  • Cataloging/Categorization
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Element Analytics
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • FAQ
  • Field Sales Management
  • For Financial Institutions
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Heatmaps
  • Image Library
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Prospecting Tools
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Spam Blocker
  • Split Testing
  • Statistical Analysis
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third Party Integrations
  • Time Tracking
  • Visual Analytics
  • Visual Editor
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations1180
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM
  • Total integrations98
  • Gmail
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Insightly
  • Mailchimp
  • Marketo Engage
  • Microsoft 365
  • Microsoft Outlook
  • Pipedrive
  • QuickBooks Online Advanced
  • Salesforce Platform
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • SugarCRM
  • WordPress
  • Xero
  • Zapier
  • Zoho CRM

User reviews that mention these apps

SA
AvatarImg

Sahil A.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Feature Rich CRM

Reviewed 4 years ago
Pros

Freshsales includes the functionalities of both Hubspot and Pipedrive. Definitely the most value worthy CRM out there today.

Cons

Haven't found any issues yet. Will update if I find anything.

AD
AvatarImg

Adrian D.

Information Technology and Services, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Freshsales logo

Freshsales

Decent value for money

Reviewed 2 months ago

Its okay but gets frustrating from time to time, as its not smooth or user-friendly or easy to find things such as Hubspot CRM

Pros

Has most of the features i need in a crm at a fair price

Cons

Lacks fluidity, not as great intuitively and misses some features from top crms

PK
AvatarImg

Prince K.

Political Organization, 5,001-10,000 employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Freshsales logo

Freshsales

Just like most CRM

Reviewed 3 years ago

It's a good software but not worth the money. Competitors can out beat it.

Pros

It works like any CRM system out there. Has the ability to track clients and conversations which is essential in business.

Cons

It didn't really seem "different". There are many competitors in this space and it's hard to be different from their competition. Hubspot is still my go-to CRM along with Microsoft Dynamics

AvatarImg
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Adir R.

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Simple, powerful CRM, for a fraction of the price

Reviewed 3 years ago

Overall, a great piece of software for a great price.

Pros

Has about 90% of the advanced features in pricier CRMs like Hubspot, for a fraction of the price. Super-friendly user interface, great support. Highly recommended!

Cons

APIs still need some work. Migrating from Hubspot is a bit messy - the built-in process doesn't work too well. Missing the ad platform integrations as in Hubspot.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Information Technology and Services, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Great Solution worth the price

Reviewed 4 years ago

I had become a big fan in a short time

Pros

Easy to use Powerful capabilities Cheap compared to other solutions (Hubspot) Great UX

Cons

Complicated to integrate with other software tools

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Import and Export, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

By far the most comprehensive and powerful CRM at an incredible low price

Reviewed 4 years ago

We are very happy and impressed with how powerful this system is for such a low price tag. We evaluated most powerful systems like Salesforce, Hubspot etc but the all-in one sales automation and CRM system from Freshsales does more than what we need for a fraction of the cost. Would recommend to anyone.

Pros

Its very easy to navigate and saves us hours each week due to how quickly you can update or bulk update records. It has incredible sales automation tools included that other products charge hundreds of dollars for.

Cons

The sales campaigns and email tracking works great, we would request an easier grid view to see total open counts by contact or lead. This info is available in reporting but a quick view would be best.

RG
AvatarImg

Rupansh G.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Freshsales logo

Freshsales

Full of Bugs

Reviewed 2 years ago

Horrible support. Their product specialists are fresh graduates who are clueless about the product. They don’t understand the features or the functionality in substantial depth to help with all the bugs within their software. The whole team takes a month to recognize the shortcoming and never gets back with a fix. Its hopeless. Also you will get support from their technical lead until you buy the product. Then they ll vanish.

Pros

UI UX is good. All features on paper atleast.

Cons

Bugs in very basic functionalities of a sales crm. Very poor support. Makes no sense to buy in front of legacy sales crm softwares.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

E-Learning, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Freshsales Review

Reviewed 4 years ago
Pros

Very easy and simple to use. Great value, it is cheaper than most CRM you find on the market right now, and they have all the functions you need.

Cons

Support is slow. And their sales CRM doesn't integrate with their marketing CRM Both are from the same company should be able to integrate with eachother.

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Rowan M.

Verified reviewer

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

A well thought out system that has features others charge $$$ for.

Reviewed 4 years ago
Pros

Well thought out, with leads managed differently to pipeline deals. The mobile app is excellent. Workflows enable automation depending on how you work which has improved the quality of our data.

Cons

So far the data migration from Hubspot and Pipedrive hasn't been that smooth. It's taking double the time.

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Financial Services, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Good, basic CRM functionality

Reviewed 4 years ago

Looking for basic contact management with reminders for follow-up sales activities which Freshsales has provided!

Pros

Easy to use, intuitive, ability to customize templates and interfaces

Cons

Perhaps not as flexible as some other CRM tools

AR
AvatarImg

Anonymous Reviewer

Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Freshsales is a great CRM with tons of integrations available.

Reviewed 5 years ago

All in one CRM which covers email management and tracking and provides a calling system inside the CRM!

Pros

They have quality leadscoring, email management and tracking, pipeline divided up by territories, reporting for managers, and what I love most about this product is their built in phone system! You don't have to leave the software to take care of all you sales tracking events! Plus it's super affordable.

Cons

They do not offer voicemail drop and the user interface is a tad boring. That last one isn't a true deal killer but since you'll be spending much of your day buried in a CRM it helps if the software is pretty to look at. :P

SP
AvatarImg

Sergey P.

Design, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

We switched to freshsales from another provider

Reviewed 5 years ago

Best CRM system for SMB!

Pros

These CRM has features far more expensive solutions offer in their top packages. We especially like everything regarding email - tracking, ability to send emails from CRM etc

Cons

Customer support could be better. I hope that it is due to the growth, but sometimes it is slow and inefficient, although we haven't experienced anything too serious..

ML
AvatarImg

Manuel L.

Real Estate, 501-1,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Freshsales logo

Freshsales

Freshworks CRM is ok, not great!

Reviewed 2 years ago

The one thing I didn't like about Freshworks CRM was that compared to other CRM companies is that you get more with other companies for the same price.

Pros

How easy it was to use Freshworks CRM is the main reason I used them in the past. Very easy to write emails and sending them out.

Cons

The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts for the same price.

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Paul W.

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Easy On-boarding and setup, fast support.

Reviewed 4 years ago

We are too big for no CRM, but not big enough to implement the HubSpot and Salesforce CRMs of the world. We tried those systems thinking we needed the features and analytics, but the spend and maintenance for those systems are too high. Freshsales, Freshchat, Freshmarketer, and Freshdesk make a seriously well priced and powerful system full of the features we need to produce the right results: a good...

Pros

I was able to easily onboard to this system from HubSpot and Salesforce. The features in this system just work. You expect something to operate in a certain way, and it just does. Mail and calendar integration is super easy and really responsive (I used both Office 365 and Google Integrations). I love email templates and sales campaigns, they make working with leads and customers so easy and are not tucked away in a corner. The UX is much better than other systems, which means my salespeople are more likely to use the CRM, which is a common problem among salespeople and CRM systems.

Cons

Freshsales is right-sized for us. It lacks some of the major enterprise features of bigger CRMs; but you also don't have too many features right in the way. I'm not a huge fan of the field paging UI on leads, deals, accounts, and contacts. I get that it makes it so you can add as many fields as you want, but it's hard to navigate and organize my screen just the way I like it. I resorted to using the Edit screen though, even when I'm not necessarily editing and that works well enough. Definitely not a big deal compare to all the other awesome features.

SS
AvatarImg

Shivam S.

Telecommunications, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Best CRM for Lead Management

Reviewed 2 months ago

Overall it's good CRM to use.

Pros

It's so easy to use. I'm using for leads capturing from website and so easy to manage. I can easily create the forms and deploy on my website to get leads

Cons

They can have so more features for forms customization. It's the drawback. If they have many more customization in webforms it will be great.

MC
AvatarImg

Michael C.

Internet, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Freshsales logo

Freshsales

Full Featured Reasonably Priced Sales CRM

Reviewed 4 years ago

As a new startup, I was looking for a modern, full featured sales CRM that was affordable and easy to use. I also wanted it to be able to do some marketing automation. I wanted something that was a mix of SalesForce and Hubspot, but for smaller players like myself who don't have an enterprise budget. I found that with Freshsales. I'd highly recommend giving it a try.

Pros

I love the combination of ease of use, workflow automation, and value. My favorite feature are the workflows where I can set up a drip email campaign for new contacts that my sales reps acquire. It allows a nice mix of direct sales and automated marketing to achieve conversions. I also like the nice integration with Freshdesk, their companion customer CRM.

Cons

There's not much that I don't like. I'd love to see a feature where contacts can be contacted through other digital channels other than just traditional email - for example, Facebook Messenger and SMS. The software does pull in Facebook information automatically which is great. I'd love to see them take it a step further and allow for messaging through Facebook, as well as a way to send SMS messages/reminders.

AG
AvatarImg

Aaron G.

Marketing and Advertising, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Freshsales logo

Freshsales

Freshsales is a great CRM

Reviewed 3 years ago

FreshSales is overall a great CRM.

Pros

FreshSales is a great CRM that is extremely visual and allows us to easily upload leads.

Cons

FreshSales is a bit expensive as most of the features are in higher level plans.

TC
AvatarImg

Tammy C.

Leisure, Travel & Tourism, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

Fresh Sales Review

Reviewed 4 years ago
Pros

Ease of use and ability to learn quickly

Cons

Conversion Process didn't bring all files into software from our previous CRM

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Christopher F.

Verified reviewer

Financial Services, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

We have used Freshsales as our main CRM system for many years.

Reviewed 5 years ago

Freshsales made it easy for my sales team to keep track of their prospects all the way through the sales cycle. Did not cost our company much money at all and was very easy to implement!

Pros

Freshsales makes creating and tracking leads for our financial services firm a breeze. You can integrate it within your email in order to track your prospects behaviors, which is extremely helpful. Makes your life easy when it comes to managing your deals and creating reports to track your progress. It is also very inexpensive for what you get!

Cons

There are other CRM software packages out there, some of which offer more features than Freshsales. In my opinion, Freshsales provides the most "bang for your buck" when it comes to a CRM system.

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Christopher B.

Verified reviewer

Construction, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Freshsales logo

Freshsales

The iOS of CRM's

Reviewed 4 years ago
Pros

- Intuitive UI - Top Notch Customer Service - Great mobile experience

Cons

I have no complaints at this point. best CRM I've used in years.

LF
AvatarImg

Laura F.

Insurance, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Great CRM

Reviewed 2 months ago

I received very good customer service with Fresh sales. Good return times on questions.

Pros

Affordable CRM. Easy to use and customize.

Cons

Nothing to complain about. There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me and more complicated to understand, but Customer Service would help me setup anything I needed help with.

SS
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Sreelekha S.

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

User Friendly CRM

Reviewed 4 years ago

I am a proud and very happy customer of CRM, Freshsales. It helps me to have all the client activities on track. It never puts me down or allows to create a communication gap between me and my clients.

Pros

The task option makes the whole CRM sensible since once the Task is set we don't have to remember to give a follow up mail to our clients even if it is after two or three months time.

Cons

I don't find anything least in CRM software since I am a very happy customer.

AR
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Anonymous Reviewer

Verified reviewer

Marketing and Advertising, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Best CRM platform

Reviewed 4 years ago

Love this software, one of the best CRM tool :)

Pros

Interface which is really easy to use :)

Cons

Conversations are in one place and i can read everything i want

SF
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Steffen F.

Marketing and Advertising, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Freshsales

Easy to use CRM

Reviewed 4 years ago
Pros

It's very easy to use this awesome CRM software.

Cons

Sorry, i found nothing , everything is fine :-)

AR
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Anonymous Reviewer

Verified reviewer

Automotive, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Freshsales

All In One CRM Tool

Reviewed 4 years ago
Pros

I loved all the options/products available to me. From Chat support to a call center solution and integrated email, this CRM has everything you could need in a CRM

Cons

The UI is offputting initially - The contact page is very busy, it'd be nice to see more of a Facebook profile layout, something most people are used to seeing.