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REACH

Interact and transact with customers at scale, in one app.

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REACH - 2026 Pricing, Features, Reviews & Alternatives

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REACH overview

What is REACH?

REACH Business Cloud is an all-in-one digital customer experience platform for secure agent-customer interactions and transactions. Toggle between real-time or self-service mode for agent-guided eSignature and document collection workflows to identity verification and instant collaboration capability via live video chat and co-browsing. REACH includes the following features in one single platform:

- Digital Signatures

- eForms

- ID Verification

- Secure Payments

- Required Forms Upload

- Dashboard Analytics

- Audio + Video Chat

- Text Chat

- Co-browsing

- Screen Sharing

- eWitnessing

- Recorded Meetings

- 360° Audit Trail

- Workflow Automation

- Bulk Send

- Bi-directional Data Flow

- White-label

REACH allows agents to interact and transact with customers in both real-time or self-service mode. Agents can switch between the two and re-open a session as needed for digital completion.

REACH offers native integration with Salesforce and third-party CRMs and platforms. Developers can also leverage the REACH SDK and open API.

Key benefits of using REACH

Digital Signatures - Revolutionize the way you get binding approvals with the in-session electronic signature feature. Secure approvals in real-time on any device, without the need for follow-up calls or emails.

eForms - Revolutionize form creation with a mobile-friendly drag-and-drop builder. Upload PDF, add fields, and create forms automatically. Collaborate in real-time and view as traditional PDF or dynamic digital form.

ID Verification - Secure interactions with compliant Identity verification. Recipients upload valid IDs and selfies, with face and database checks.

Secure Payments - Go digital with instant payment! Add a payment box to any document for quick and secure credit card processing. Get paid instantly and avoid delays in cash flow.

Required Forms Upload - Securely request and capture relevant documents, images, and videos with our feature! Recipients can upload or take photos/videos with their mobile devices. View and verify files in real-time, and access them from the agent's dashboard. Hassle-free document capture.

Audio + Video Chat - Easily video or audio chat with one or more participants from any device, no downloads needed. Schedule instant or scheduled video sessions with WebRTC communication. The floating video component lets you interact effectively while working on a form/document.

Text Chat - You can text/chat with one or more participants from any device and even send URLs and attachments.

Co-browsing - Easily browse and collaborate on any website or online form with your recipients. Share your screen and allow both parties to click, scroll, co-fill, and co-sign.

Screen Sharing - Share your screen to ensure alignment with your recipients. All participants can share their screens to show the product/service in real-time. Choose to stop sharing at any time and show your desktop or specific tab.

eWitnessing - Record all inputs/actions for compliance using the recording feature. Disable recording to avoid data storage.

Recorded Meetings - Recorded audio and video sessions.

360° Audit Trail - Track document progress with REACH's automated activity history. Capture the recipient's data inputs and record them for compliance. Avoid rekeying data by pulling it from documents to your back-end systems.

Workflow Automation - Automate self-service digital signature, eForm, IDV, and payment workflows or configure real-time workflows. Integrate with your CRM and systems.

Dashboard Analytics - Access, control, and analyze session data for informed decisions.

Bi-directional Data Flow - Connect your fields to external data sources for bi-directional data transfer between your document and other businesses and services.

Bulk Send - Personalize to multiple recipients.

White-label -Customize emails, web pages, and Admin UI to reflect your brand. Add logos, change colors, and customize email copy and links.

Starting price

Free

Alternatives

with better value for money

REACH’s user interface

Ease of use rating:

5.0

(1)

REACH reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8/10

Rating distribution

REACH's key features

Most critical features, based on insights from REACH users:

Electronic signature

0.0

(0)

Audit trail

0.0

(0)

Multi-Party signing

0.0

(0)

All REACH features

Features rating:

4.0

(1)

Access controls/permissions

(0)

Accounting integration

(0)

Address validation

(0)

Age verification

(0)

AI/Machine learning

(0)

Alerts/Notifications

(0)

AML compliance

(0)

API

(0)

Approval process control

(0)

Archiving & retention

(0)

Authentication

(0)

Auto framing

(0)

Behavioral analytics

(0)

Biometrics

(0)

Call recording

(0)

Chat/Messaging

(0)

Claims management

(0)

Client management

(0)

Client portal

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Commission management

(0)

Compliance management

(0)

Compliance tracking

(0)

Configurable workflow

(0)

Contact management

(0)

Contract/License management

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

(0)

Data extraction

(0)

Data import/export

(0)

Data security

(0)

Data verification

(0)

Document automation

(0)

Document capture

(0)

Document classification

(0)

Document generation

(0)

Document management

(0)

Document review

(0)

Document storage

(0)

Document templates

(0)

Drag & drop

(0)

Email marketing

(0)

Email reminders

(0)

Forms management

(0)

ID scanning

(0)

Insurance policy management

(0)

Insurance Rating

(0)

Invoice management

(0)

KYC compliance

(0)

Lead management

(0)

Life & health

(0)

Live chat

(0)

Liveness detection

(0)

Location tracking

(0)

Mobile access

(0)

Mobile signature capture

(0)

Multiple authentication methods

(0)

Pipeline management

(0)

Policy management

(0)

Process/Workflow automation

(0)

Property & casualty

(0)

Quotes/Estimates

(0)

Real-Time chat

(0)

Real-Time reporting

(0)

Records management

(0)

Reminders

(0)

Reporting & statistics

(0)

Risk assessment

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

(0)

Single sign on

(0)

Status tracking

(0)

Tagging

(0)

Task management

(0)

Team collaboration

(0)

Template management

(0)

Third-Party integrations

(0)

User onboarding

(0)

Video conferencing

(0)

Video support

(0)

Workflow management

(0)

REACH alternatives

REACH

5.0

(1)

Starting from

No pricing info

Free trial

Free version

Ease of Use

5.0

Features

4.0

Value for Money

4.0

Customer Support

2.0

Jenesis Software

4.7

(283)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.9

Docusign

4.7

(9.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.7

Value for Money

4.5

Customer Support

4.5

Financial Services Cloud

4.8

(5)

visit website

Starting from

300

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.4

Value for Money

4.5

Customer Support

4.8

REACH pricing

Value for money rating:

4.0

(1)

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about REACH price and value

Value for money rating:

4.0

(1)

REACH support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Chat

Training options

In Person

Live Online

Webinars

Documentation

Videos

REACH FAQs

Q. What type of pricing plans does REACH offer?

REACH has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of REACH?

REACH has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does REACH support?

REACH supports the following languages:
Arabic, Chinese (Simplified), Dutch, English, French, Hebrew, Italian, Japanese, Spanish

Q. Does REACH offer an API?

Yes, REACH has an API available for use.

Q. What level of support does REACH offer?

REACH offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

Insurance

Identity Verification

Document Management

Digital Signature

Video Conferencing