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ScreenConnect vs AnyDesk Comparison (2026)

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ScreenConnect

AnyDesk

Overview

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

22.9

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.9K

1.3K

432

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.6

1.8K

1.2K

455

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

Pros

“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”

Shyam K.

Team Leader

“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”

Josh D.

IT Support Engineer

“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”

Philippe C.

IT Director

Pros

“Seamless and uninterrupted screen sharing along with remote control capabilities, even when operating on lower bandwidth or slower internet connections.”

Ahammad M.

RESERVATION STAFF

“The high frame rates provide a seamless, near-zero latency experience that feels as fluid as working directly on the machine.”

Marquita V.

SALE MANAGER

“For longer remote sessions, the experience can depend quite a bit on the network connection, particularly when working with a screen that requires frequent interaction.”

Rashad G.

Geomechanicist

Cons

“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”

Todd W.

IT Manager

“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”

Patrick S.

IT Manager

“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”

Todd W.

IT Manager

Cons

“The security prompts can be confusing for people who aren’t used to remote‑access tools, and occasionally the app asks for permissions in a way that feels repetitive or annoying.”

Parker W.

Teacher

“Sometimes the connection can get a little laggy depending on the device or network, and a few features feel tucked away or not as clear as they could be.”

Parker W.

Teacher

“It's an amazing software but maybe a few issues is that sometimes I found it lagging a bit, could be my WiFi of course but it happens that I have to close and re open the program to let it work properly.”