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ScreenConnect vs Splashtop Comparison (2026)

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ScreenConnect

Splashtop

Overview

ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Splashtop Business Access: A remote solution for professionals & teams. Access work PCs from any device. Features: 90% cost savings, top performance, file transfer, remote print & wake, solid security. Free iOS & Android apps.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

1.9K

1.3K

432

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.7

736

583

120

Value for money

Ease of use

Features

Customer support

92%

would recommend this app

Pros

“It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently.”

Shyam K.

Team Leader

“It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier.”

Josh D.

IT Support Engineer

“While it works great on windows stations and servers, the updates for the MacOS are sometimes slow to come out to support or fixe issues with the latest builds.”

Philippe C.

IT Director

Pros

“It is an excellent backup remote utility to my main Remote Access app.”

Rich W.

Executive Director

“Super positive. When my outdated SSL VPN device went EOL and I was in need of a way to inexpensively access my office resources when working remotely, I demoed Splashtop and others and Splashtop just worked! ”

Brad S.

COO

“The software can be configured such as one click remote, set message once in machine and many more.”

Wasek T.

IT Support Supervisor

Cons

“From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. ”

Todd W.

IT Manager

“Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. ”

Todd W.

IT Manager

“Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues.”

Patrick S.

IT Manager

Cons

“On the technical side, reviewers note limited compatibility with Linux devices, which reduces usefulness in Linux-heavy environments, and file transfer speeds that lag behind other remote support tools, slowing workflows.”

Rich W.

Executive Director

“It has become difficult to connect to a remote device (you get the circling, formerly hourglass, image going forever until you close the window and try another 2 to 6 times before connecting or giving up depending on the individual). ”

Daniel B.

Director - Technical Support and Implementation

“Even after shelling out several thousands of dollars management has decided to eat their loss and move to another platform as they were facing a revolt by technicians claiming they would go on sick leave rather than having to use the tool.”

Daniel B.

Director - Technical Support and Implementation