Serviceware Knowledge - 2026 Pricing, Features, Reviews & Alternatives

Serviceware Knowledge is a cloud-based knowledge management system that offers customer service organizations a single and centralized platform from which to manage complex information. Incorporating an intuitive interface, custom reports and extensive integrations, Serviceware Knowledge aims to deliver a smart knowledge management solution.

In order to manage information effectively, Serviceware Knowledge equips users with the tools to create and control single points of knowledge. By providing customer service agents with a reliable single source of information in the form of a click-through-tree, Serviceware Knowledge serves to help agents respond to customer enquiries quickly and accurately. Moreover, to enhance agent productivity, Serviceware Knowledge employs powerful search technology alongside a news publishing system. With self learning, multilingual and facet search functionality, Serviceware Knowledge allows users to source appropriate content easily.

Further to customer service agent features, Serviceware Knowledge includes modules designed specifically for managing and editing roles. With simple user management settings, Serviceware Knowledge enables users to control customizable roles, permissions and validity settings conveniently. Meanwhile, for editors, Serviceware Knowledge facilitates efficient knowledge tree creation with inbuilt templates and a WYSIWYG editor. To optimize the editing process, Serviceware Knowledge promotes activity notifications, collaboration and feedback collection.

Other important features supported by Serviceware Knowledge are reports, statistics and integrations. With Serviceware Knowledge's custom reports and statistics, users can gain actionable insight into different search requests and topics. As well as Zendesk and Freshdesk integration, Serviceware Knowledge presents users with an open API capable of providing users with custom integrations.