Tribe Pricing, Features, Reviews & Alternatives

Tribe

Cloud-based community platform for branded communities

4.73/5 (71 reviews)

Tribe overview

What is Tribe?

Tribe is a cloud-based community platform designed to empower enterprise-grade customer communities where members can connect and engage. Users can explore, follow, ask questions, start discussions, participate in polls, upvote, comment, and share multiple types of content. Tribe offers a white label solution, allowing the community admins to adapt the design to fit their brand and engineer it to integrate it with their website. Admins can even add their site header/footer to blend it seamlessly with their site navigation.

Tribe allows users to sign up using established platforms such as Google, Facebook, Slack, and LinkedIn. Single Sign-On (SSO) can also be configured for enterprise customers. Leverage integrations with third-party apps to automate processes, and add functionalities such as polls, events, Q&As with apps. Tribe supports integrations with Slack, Telegram, Zapier, and more. API access enables users to build custom integrations. Gamification tools serve to enhance user engagement through points, badges, and a leaderboard. A personalized feed allows users to follow the people, topics, or questions which matter to them most. Analytics help users gain valuable insight into community performance.
tribe.so

Pricing

Starting from
$85/month
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, French, Turkish, Japanese, Ukrainian and 15 other languages, Portuguese, Dutch, German, Italian, Russian, Polish, Norwegian (Bokmal), Arabic, Hungarian, Czech, Chinese (Traditional), Chinese (Simplified), Danish, Spanish, Hebrew
Tribe screenshot: ConvertKit's customer community enables members to post content, access key resources, learn from peers, request answers, comment, upvote, and build networks.Tribe Community Platform OverviewTribe screenshot: Pipedrive Sales Community designed for customers as well as sales and marketing people.Tribe screenshot: View discussions and and participate conveniently via mobileTribe screenshot: Incentivize and give credit to community members by giving them points and badgesTribe screenshot: Users can request an answer from the most relevant people when asking or reading questionsTribe screenshot: Enterprise social network

Tribe user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.8
  4.8
Harriet R.

Launched our mobile community within 2 weeks!

Used weekly for 1-2 years
Reviewed 2020-01-09
Review Source: Capterra

We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros
In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons
There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Response from Tribe


Hi Harriet,

We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites.

We'll continue to improve our API and documentation.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NaveenKumar N.

Grow your community with less effort

Used daily for 1-2 years
Reviewed 2020-04-09
Review Source: Capterra

Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.

Pros
Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.

Cons
On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

F Minus on the most important feature - posting and commenting

Used daily for less than 6 months
Reviewed 2020-11-21
Review Source: Capterra

Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.

Pros
It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.

Cons
Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.

Response from Tribe


Dear Anonymous Client,

We appreciate that you took the time to post this review and found Tribe easy-to-use.

However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types.

Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post".

Best,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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David M.

This is a "no-brainer."

Used daily for less than 6 months
Reviewed 2021-02-04
Review Source: Capterra

Tribe has been great to work with. I use their chatbot often and get responses quickly. I test and buy many software platforms and this is one that has been an awesome addition to my agency.

Pros
I have been looking to build my own social media site for a long time. As CEO of a marketing agency, we routinely get blocked from some social media companies for posting too frequently when we manage many pages. The lost revenues in 2020 from big tech was huge. We have looked to develop our own social media when we discovered Tribe. Everything that we wanted is on this platform. It's easy to use, set up and manage. I am amazed at the price. You can't get software with this great quality anywhere else at this price. If you aren't making the switch now and building your own site, you are going to be late to the game soon.

Cons
Building your social media site requires you to remind your followers, friends and family to join. It may take two or three times to remind them to move. They will.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Nadine R.

Loving Tribe!

Used weekly for less than 6 months
Reviewed 2020-09-14
Review Source: Capterra

Pros
Tribe is an amazing platform, and I'm so glad that I discovered it. I've been able to create a beautiful portal for the members of The Queen Klass and so far everyone is loving the experience! I'm excited to see what new and interesting features become available! Great work and many thanks to the Tribe team!

Cons
Some of the features that I would like needs me to upgrade to a higher tier, which I'm not ready to do as yet. And there isn't an ability to go live on the platform. Or have a plugin to facilitate this.

Response from Tribe


Hi Nadine,

Thanks for your kind words.

Love that you were able to launch a modern community to connect your audiences.

Livestreaming is a popular request. Currently, our customers are using the live streaming functionality of Zoom, Facebook, and YouTube and embedding the same in the community.

That said, we'd have a much better solution for this in 2021 (Q2).

Best,
Team Tribe

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Tribe pricing

Starting from
$85/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Plus: $85/month
Premium: $249/month
Enterprise: Contact Tribe for pricing.

Tribe features

API
Access Controls/Permissions
Alerts/Notifications
Cataloging/Categorization
Collaboration Tools
Content Management
Customizable Branding
Data Import/Export
Reporting & Statistics
Reporting/Analytics
Search/Filter
Third Party Integrations

Activity Dashboard (238 other apps)
Customizable Templates (246 other apps)
Drag & Drop (225 other apps)
Inventory Management (198 other apps)
Order Management (220 other apps)
SEO Management (232 other apps)
Shopping Cart (178 other apps)
eCommerce Management (198 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Tribe

Key features of Tribe

  • API
  • Access control & permissions
  • Analytics
  • Artificial intelligence
  • Brand management
  • Commenting
  • Community management
  • Content moderation
  • Content sharing
  • Custom domain
  • Discussions/forums
  • Explore, follow, ask questions, etc.
  • Gamification
  • Group management
  • Ideation/crowdsourcing
  • Member directory
  • Membership management
  • Newsletter management
  • Performance monitoring
  • Personalized activity/news feed
  • Points & badges
  • Polls
  • Search functionality
  • Single sign-on
  • Slack, Telegram, Zapier integrations, & more
  • Smart targeting
  • Social media tagging
  • Upvote management
  • User invites
  • User profiles
  • User roles management
  • Virtual currency
  • White label platform
  • Widgets
View All Features

Benefits

• Users can create a personalized feed by following the people, topics and questions which matter most to them.

• Increase user-engagement with gamification, AMAs, polls, and incentive systems.

• Automate processes with powerful integrations via an extensive app store.

• Analytics tools enable users to accurately measure and monitor community performance.

• Users can sign-in conveniently from familiar platforms like Google, Facebook, Slack and LinkedIn.

• Get started with out free plan -- build communities with unlimited members and content.