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Slack vs Crisp Comparison (2026)

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Microsoft Teams

4.5

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4.6

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4.7

Good recommendations?

Slack

Crisp

Overview

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

8.75

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

24.2K

17.4K

5.7K

912

127

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.6

148

102

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience.”

Arthi R.

Engineer

“Channels help keep discussions organized by project or department, file sharing is seamless, notifications can be customized to reduce distractions, and the powerful search feature makes it easy to retrieve older conversations.”

Emilia W.

Network Support Coordinator

“The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks.”

Andrea L.

Innovation Manager

Pros

“For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires.”

Leandi M.

Product Manager and Conversational AI

“Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap.”

Leandi M.

Product Manager and Conversational AI

“An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely.”

Leandi M.

Product Manager and Conversational AI

Cons

“Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be.”

Cristiano F.

Consultant

“The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it.”

Denis M.

Recruiter

“Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages.”

Enish S.

Business Administrator

Cons

“Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report)”

Leandi M.

Product Manager and Conversational AI

“This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings.”

Leandi M.

Product Manager and Conversational AI

“The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.”

Roberta L.

Head of Customer Operations