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Salesforce Sales Cloud vs Bitrix24 Comparison

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Overview

Category Leaders

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps...

Category Leaders

Bitrix24 is a free cloud and open source collaboration platform providing CRM, document management, tasking, time management,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

61

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

9.5K

6.1K

1.4K

259

154

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.1

575

5

4

3

2

1

230

227

81

14

23

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

Helping to bring the business up to date with a system that is modern and innovative. It is user friendly and easy to add new functionalities to it according to the business needs.
As a socially responsible company, it feels good to support another company like Salesforce that is committed to these values too.
Salesforce remains the best CRM application for growing our business because of the amazing features. Integration of third-party and add-on options it offers.

Pros

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Probably most of all I liked a good IP-telephony. It is convenient to use, easy to integrate.
I can run verity of project at the same time thanks to the amazing feature and tools that provided by Betrix24.

Cons

Terrible experience I wouldn't recommend to even our biggest competitor, Salesforce is totally unintuitive and with very bad UX. Expensive, hard to use and hard to manage.
There are times when the automation fails and gives back inaccurate data. We have to trouble shoot almost weekly to figure out what happened.
The only negative aspect I've encountered while utilizing SalesForce is that saving entered data is not done automatically and can lead to losing work.

Cons

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Often, formal replies come from her instead of solving problems. Tech support leaves its customers alone with problems.
Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features206
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Agent Management
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Conversation Intelligence
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Decision Support
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Modeling
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Engagement Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Inbox Management
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Job Costing
  • Job Scheduling
  • Jobs Board
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Material Requirements Planning
  • Media Library
  • Medical History Records
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Tools
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Product Roadmapping
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recommendations
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transaction Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features401
  • "What If" Scenarios
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Ad hoc Reporting
  • Agenda Management
  • Agent Management
  • Alerts/Notifications
  • Applicant Tracking
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Approval Workflow
  • Archiving & Retention
  • Assignment Management
  • Attendance Tracking
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Attendant
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Bid Management
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CAN SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Conferencing
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management
  • Campaign Personalization
  • Campaign Planning
  • Canned Responses
  • Capacity Management
  • Case Management
  • Cataloging/Categorization
  • Change Order Management
  • Channel Management
  • Chat/Messaging
  • Class Scheduling
  • Click Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Contractor Management
  • Conversation Intelligence
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Create Subtasks
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Migration
  • Data Storage Management
  • Data Synchronization
  • Data Visualization
  • Deal Management
  • Decision Support
  • Dependency Tracking
  • Design Management
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation
  • Document Management
  • Document Storage
  • Donation Management
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Modeling
  • ERP
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Employee Scheduling
  • Engagement Tracking
  • Estimating
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Feedback Management
  • Field Sales Management
  • File Management
  • File Sharing
  • File Storage
  • Financial Management
  • For AEC Industry
  • For Cloud Phone Systems
  • For Financial Institutions
  • For IT Project Management
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Religious Organizations
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For Yoga/Pilates Studios
  • For iPad Devices
  • Forecasting
  • Form Builder
  • Forms Automation
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • Gamification
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management
  • Import Tasks
  • Inbound Call Center
  • Inbox Management
  • Innovation Management
  • Integrated Business Operations
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Job Costing
  • Job Scheduling
  • Jobs Board
  • KPI Monitoring
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Labor Forecasting
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Listing Management
  • Live Chat
  • MES
  • Maintenance Management
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Material Requirements Planning
  • Media Library
  • Medical History Records
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • On-Demand Recording
  • Onboarding
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Online Voice Transmission
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Patient Management
  • Payment Processing
  • Performance Management
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Policy Management
  • Portfolio Management
  • Pre-built Templates
  • Predictive Analytics
  • Predictive Dialer
  • Presentation Tools
  • Preview Functionality
  • Price and Cost Calculations
  • Pricing Management
  • Pricing and Cost Calculations
  • Prioritization
  • Private Network
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator
  • Product Roadmapping
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Publishing Options
  • Punch card
  • Purchase Order Management
  • Quality Management
  • Queue Management
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recommendations
  • Records Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Registration Management
  • Relationship Tracking
  • Reminders
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Request Escalation
  • Resource Management
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • Rules-Based Workflow
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Safety Management
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Shipping Management
  • Social Marketing
  • Social Media Integration
  • Social Media Management
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Sprint Planning
  • Staff Management
  • Statistical Analysis
  • Status Tracking
  • Subcontractor Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Scrum
  • Surveys & Feedback
  • Tagging
  • Task Board View
  • Task Editing/Updating
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Management
  • Telemarketing Management
  • Template Management
  • Templates
  • Territory Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transaction Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Vacation/Leave Tracking
  • Variable Workforce
  • Version Control
  • Video Conferencing
  • Virtual Call Center
  • Virtual Extensions
  • Visual Analytics
  • Visual Workflow Management
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Volunteer Management
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations1314
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations85
  • Constant Contact
  • Gmail
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User reviews that mention these apps

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Slavoljub V.

Verified reviewer

Computer Hardware, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Bitrix24

Free service

Reviewed 2 years ago
Pros

Bitrix24 powerful tool even free Starter business tool suite. The free version has 5GB of space and CRM, Task and projects, Communications, Chat and video calls etc. There is also Support.

Cons

Unfortunately in the free version there is no CRM marketing, Sales intelligence and Sales center

VS
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Vishal S.

Information Technology and Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Bitrix24 is super all in one software

Reviewed 8 months ago

its very good experience

Pros

You can use as CRM, Task Management & Inbound Sales,

Cons

Customization will take more time you need to add multiple details for simple task

SB
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Shirley B.

1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

A good system for online stores

Reviewed 5 years ago
Pros

There is everything you need and even more: leads, contacts, counterparts, sales, orders, bills, documents, products. Everything is accessible from the main menu, at hand there is all that is necessary for the sales manager. In the lists of entities there is an analyst (funnel sales, comparison funnels, key indicators, etc.) and filters, which is quite convenient.

Cons

In order to understand the system and configure everything in the best way, you have to spend a lot of time or hire a separate specialist.

MS
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Marko S.

Information Technology and Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24

Great tool for PM

Reviewed 4 years ago
Pros

Agile Project management in a cloud. What more to ask.

Cons

SO many options and integrations... Sometimes less is more.

av
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avanzaretech v.

Verified reviewer

Information Technology and Services,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bitrix24

Best Intranet with CRM capabilities for 2015

Reviewed 7 years ago

Easy to use, flexible and high mobility. Great for new startup to communicate! We would like to thank the Developer for giving free usage to new startup like us to communicate and distribute jobs more effectively and efficiently.

Pros

1. Very helpful for new startup to start a cloud based intranet and CRM system. 2. Cloud based 3. Effective tools 4. Easy to use, without IT background 5. Highly mobile with calls

Cons

No issues at the moment for our Startup Company using Bitrix24

FA
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Felicia Ann K.

Higher Education, self-employed

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24

Bitrix24

Reviewed 3 years ago

Nice, it's an all in one, multi optional program that includes and offers not only a quick demo but self setup of a personal business number if you choose and you are able to collaborate amongst your employees or colleagues

Pros

I'm able to combine my email and business together it shows the information and data related to sales .

Cons

Not a word to say negative on bitrix24, very resourceful product with multi aspects towards business use

DM
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Dmitry M.

Internet, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

We use free version of CRM with limited features

Reviewed 5 years ago

Pros

It is nice interface and it give us ability to run our sales processes without a single charge. It can show you sales pipeline and you can any information about your client. Most of the pages are very flexibe as you can configure what to show.

Cons

It is limited by features in free version, some of them - like for example check of duplicates makes our live much harder. Some time it gets tricky achieving what you need but generally it give good abilities being free solution

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carlos p.

Verified reviewer

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bitrix24

My experience in this software is very good and useful to work in a team.

Reviewed 5 years ago

The benefits I got are improvements in group work, improvements in sales coordination with my team.

Pros

I like that I can manage my own sales groups, create email marketing campaigns, easy scheduling and video conferences.

Cons

I have nothing negative to say about this sofa rather I recommend it to all users very practical and useful when doing a good team work.

AR
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Anonymous Reviewer

Verified reviewer

Financial Services, 11-50 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Bitrix24

Not quite there yet.

Reviewed 4 years ago
Pros

Nice easy to use interface. Cloud based - no need to install anything.

Cons

Feels like a minimally viable product rushed to market.. with hopefully full features to roll out as the userbase increases. Price is very expensive compared to some more fully fledged competitors.

LM
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Luciano M.

Computer Software,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Easy setup, complete and free!

Reviewed 6 years ago
Pros

I really like the following features: companies, contacts, timeline for social interactions, internal search tool and the groups structure for segmentation of data. The software is user friendly and you can start using it quickly (free until 12 active users). Mobile App works fine.

Cons

Ongoing changes in the product for limiting features that were available before (loss of registered data). Reporting could be improved, mostly for sales forecasts (we gave up using this feature).

DB
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Dan B.

Verified reviewer

Restaurants, self-employed

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Bitrix24

Was looking for mlm CRM

Reviewed 4 years ago
Pros

You get cutting edge product that every business needs for free. It’s a very good looking platform for business in any industry.

Cons

There is a learning curve. Is definitely built for advanced users. May not be the best option for individuals who don’t have a separate it/sales department in their business.

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Eric R. B.

Verified reviewer

Research, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Bitrix24

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

Reviewed a year ago

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

RC
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Ryan C.

Verified reviewer

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Bitrix24

Bitrix24

Reviewed 4 years ago
Pros

Super easy way to get all of my employees engaged and really excited about work. Gamification made a huge impact on my teams overall sales.

Cons

Lack of administrative controls was pretty bad. I as the admin, had no control over what the users could and couldn't do. They basically had all the same application permissions i had with the exception of the ability to add or remove users from the platform. i would recommend adding more admin controls to restrict what access or parts of the platform they can use.

AD
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Ajay D.

Environmental Services, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Bitrix24

Bitrix24

Reviewed 2 years ago

We use this software daily to track customer calls. It has been a helpful tool.

Pros

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program

Cons

The support is a little slow to respond at times and the cost of the software is a little expensive.

AR
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Anonymous Reviewer

Verified reviewer

Banking, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Bitrix24

Bitrix24 lets meet

Reviewed a year ago

Customer Relationship Management and Business Development is a useful function. Bitirx24's performance management of sales teams is a failure.

Pros

Project Management One of the things I enjoy about Bitrix is that there are so many different ways to manage a project. Our organization is organized into several departments, each with its own workgroups, thus user management is also a huge bonus for us. When you use their built-in working day tool, you may delegate, track, have deadlines, and fit each activity into your working plan. Dashboard for Users We would need a cloud storage and all-in-one to keep our work flowing, thus having your own profile and being able to upload things to your drive is a tremendous assistance.

Cons

I respectfully request that you look into this. I've been battling with the reporting aspect for about two months. Bitrix24 is great for CRM and business development, but when it comes to sales CRM with 50+ personnel, the employee performance report is critical for every company, big or small. There are several processes and actions that lead to success or a deal before sales, and those phases include Lead Management such as Lead Validation, Email Sent, and Telephonic Calls Made. All of these are stages of lead management and engagement, and only success comes after that.

AR
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Anonymous Reviewer

Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support