Bitrix24 Alternatives &amp; Competitors

(48)

Top features

Service Level Agreement (SLA) Management
5.0
Automated Routing
5.0
Document Storage
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Value for money

4.7

0.5

4.2

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.

AR

Verified reviewer

So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.

fb

fatih boran b.

Categories in common

Features

Total

67

100

403

features in common

67

features in common

Squaretalk user ratings

Functionality

4.7

(54)

Top features

Call Monitoring
5.0
Automatic Call Distribution
5.0
Computer Telephony Integration
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.5

4.2

What users say about Squaretalk's value for money

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

AR

Verified reviewer

One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

wG

william G.

Categories in common

Features

Total

87

113

403

features in common

87

features in common

3CX user ratings

Functionality

(320)

Top features

Transcripts/Chat History
5.0
Task Management
5.0
Recording
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Value for money

4.4

0.2

4.2

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.

JA

Jessica A.

Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.

LP

Luke P.

Categories in common

Features

Total

32

38

403

features in common

32

features in common

DialerAI user ratings

Functionality

(5)

Top features

Predictive Dialer
5.0
IVR/Voice Recognition
5.0
Campaign Management
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Categories in common

Features

Total

149

231

403

features in common

149

features in common

Agile CRM user ratings

Functionality

4.1

(451)

Top features

Task Progress Tracking
5.0
Support Ticket Management
5.0
Time & Expense Tracking
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$8.99

Value for money

4.1

0.1

4.2

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Features

Total

126

174

403

features in common

126

features in common

LiveAgent user ratings

Functionality

4.6

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.5

4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

79

133

403

features in common

79

features in common

CloudTalk user ratings

Functionality

4.3

(254)

Top features

Call Logging
5.0
Real Time Reporting
5.0
Caller ID
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$25/month

Value for money

4.3

0.1

4.2

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.

AR

Verified reviewer

Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.

Julius T.

Categories in common

Features

Total

45

67

403

features in common

45

features in common

Dialfire user ratings

Functionality

(17)

Top features

Call Monitoring
5.0
Call Recording
5.0
Computer Telephony Integration
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Value for money

4.8

0.6

4.2

What users say about Dialfire's value for money

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.

FM

Fabio M.

A stable, growing and functional with a great support.

LM

Luca M.

Categories in common

Features

Total

47

64

403

features in common

47

features in common

Freshdesk Contact Center user ratings

Functionality

3.8

(34)

Top features

Call Logging
5.0
Real Time Data
5.0
Knowledge Base Management
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$15/month

Value for money

3.8

0.4

4.2

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Categories in common

Features

Total

24

30

403

features in common

24

features in common

Zoho Voice user ratings

Functionality

4.0

(2)

Top features

VoIP Connection
5.0
Call Routing
5.0
Call Recording
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Categories in common

Features

Total

81

120

403

features in common

81

features in common

InfoFlo user ratings

Functionality

(91)

Top features

Contact Database
5.0
Task Management
5.0
Call Recording
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Value for money

4.6

0.4

4.2

What users say about InfoFlo's value for money

The program is an excellent, affordable CRM. Customer support is timely and has been great.

CB

Cynthia B.

The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.

JH

Janet H.

Categories in common

Features

Total

67

98

403

features in common

67

features in common

Aircall user ratings

Functionality

4.1

(334)

Top features

Employee Activity Monitoring
5.0
Time Zone Tracking
5.0
Real Time Monitoring
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$40/month

Value for money

4.1

0.1

4.2

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Categories in common

Features

Total

38

62

403

features in common

38

features in common

Infobip user ratings

Functionality

(13)

Top features

Marketing Automation
5.0
Contact Management
5.0
2-Way Messaging
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Categories in common

Features

Total

51

83

403

features in common

51

features in common

Twilio user ratings

Functionality

4.6

(360)

Top features

Online Voice Transmission
5.0
Call Conferencing
5.0
Campaign Management
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$0.01

Value for money

4.3

0.1

4.2

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

AR

Verified reviewer

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

OM

Or M.

Categories in common

Features

Total

93

130

403

features in common

93

features in common

Freshdesk user ratings

Functionality

4.3

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.2

4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

128

184

403

features in common

128

features in common

Zendesk Suite user ratings

Functionality

(3.4K)

Top features

Real Time Data
5.0
Customer Complaint Tracking
5.0
Audit Trail
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$49/month

Value for money

4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

38

53

403

features in common

38

features in common

Newfies-Dialer user ratings

Functionality

4.8

(4)

Unique features

Preview Dialer
N/A
Monitoring
N/A
Data Management
N/A

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Categories in common

Features

Total

117

158

403

features in common

117

features in common

Zoho Desk user ratings

Functionality

(1.9K)

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$14/month

Value for money

4.5

0.3

4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

101

149

403

features in common

101

features in common

Genesys Cloud CX user ratings

Functionality

(165)

Top features

IVR/Voice Recognition
5.0
Quality Management
5.0
Third Party Integrations
5.0

Bitrix24 user ratings

Functionality

Top features

Client Database
5.0
Pipeline Management
5.0
Financial Management
5.0

Pricing

Starting from

$75/month

Value for money

4.1

0.1

4.2

What users say about Genesys Cloud CX's value for money