App comparison

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Bitrix24 Logo
Bitrix24
4.1
(622)

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100% free CRM, collaboration, and communication tool suite

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(275)

Bitrix24 Alternatives & Competitors

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Devices supported


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Integrated with


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Company size


Call Center Studio logo

Call Center Studio

4.5
(48)

Pay-as-you-go • Scalable • Enhanced AX • Better CX

Features

Total

Call Center Studio logo
Bitrix24 logo

80

125

403

features in common

80

features in common

Call Center Studio logo

Call Center Studio user ratings

Functionality

4.5
(48)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Automated Routing

    5.0

  • Document Storage

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Value for money

Call Center Studio logo
4.7

0.5

Bitrix24 logo
4.2

What users say about Call Center Studio's value for money

But the most good part is customer support. They are all friendly and helpful.
So it is an easy and clever choice to use CCS Platform. The CCS team on the other hand is amazing.
Squaretalk logo

Squaretalk

4.8
(54)

Your ecosystem for better cloud communications

Features

Total

Squaretalk logo
Bitrix24 logo

67

100

403

features in common

67

features in common

Squaretalk logo

Squaretalk user ratings

Functionality

4.7
(54)

Top features

  • Call Monitoring

    5.0

  • Automatic Call Distribution

    5.0

  • Computer Telephony Integration

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$15/month

Value for money

Squaretalk logo
4.7

0.5

Bitrix24 logo
4.2

What users say about Squaretalk's value for money

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
3CX logo

3CX

4.5
(320)

3CX communications system. Web & mobile apps (Android, iOS)

Features

Total

3CX logo
Bitrix24 logo

87

113

403

features in common

87

features in common

3CX logo

3CX user ratings

Functionality

4.4
(320)

Top features

  • Transcripts/Chat History

    5.0

  • Task Management

    5.0

  • Recording

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Value for money

3CX logo
4.4

0.2

Bitrix24 logo
4.2

What users say about 3CX's value for money

The quality of the recorded calls is amazing and it makes them very useful for training purposes. 3CX gives you a lot of freedom to organize the call list in a way that works for you.
Great integration with existing system, and helped us streamline the forwarding/holding/transferring process. VM to inbox was amazing.
DialerAI logo

DialerAI

4.8
(5)

Cloud callcenter for remote sales and customer communication

Features

Total

DialerAI logo
Bitrix24 logo

32

38

403

features in common

32

features in common

DialerAI logo

DialerAI user ratings

Functionality

4.4
(5)

Top features

  • Predictive Dialer

    5.0

  • IVR/Voice Recognition

    5.0

  • Campaign Management

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Agile CRM logo

Agile CRM

4.1
(451)

Sales and marketing CRM for growing businesses

Features

Total

Agile CRM logo
Bitrix24 logo

149

231

403

features in common

149

features in common

Agile CRM logo

Agile CRM user ratings

Functionality

4.1
(451)

Top features

  • Task Progress Tracking

    5.0

  • Support Ticket Management

    5.0

  • Time & Expense Tracking

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$8.99

Value for money

Agile CRM logo
4.1

0.1

Bitrix24 logo
4.2

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Bitrix24 logo

126

174

403

features in common

126

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.5

Bitrix24 logo
4.2

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
CloudTalk logo

CloudTalk

4.4
(254)

Cloud-based call center software for sales and support teams

Features

Total

CloudTalk logo
Bitrix24 logo

79

133

403

features in common

79

features in common

CloudTalk logo

CloudTalk user ratings

Functionality

4.3
(254)

Top features

  • Call Logging

    5.0

  • Real Time Reporting

    5.0

  • Caller ID

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$25/month

Value for money

CloudTalk logo
4.3

0.1

Bitrix24 logo
4.2

What users say about CloudTalk's value for money

Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Great experience overall. Having used other call providers, I can confidently say Cloudtalk brings the best value for your money.
Dialfire logo

Dialfire

4.8
(17)

Cloud-based outbound call center software

Features

Total

Dialfire logo
Bitrix24 logo

45

67

403

features in common

45

features in common

Dialfire logo

Dialfire user ratings

Functionality

4.5
(17)

Top features

  • Call Monitoring

    5.0

  • Call Recording

    5.0

  • Computer Telephony Integration

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Value for money

Dialfire logo
4.8

0.6

Bitrix24 logo
4.2

What users say about Dialfire's value for money

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
A stable, growing and functional with a great support.
Freshdesk Contact Center logo

Freshdesk Contact Center

4.0
(34)

Modern Phone System for customer support & sales

Features

Total

Freshdesk Contact Center logo
Bitrix24 logo

47

64

403

features in common

47

features in common

Freshdesk Contact Center logo

Freshdesk Contact Center user ratings

Functionality

3.8
(34)

Top features

  • Call Logging

    5.0

  • Real Time Data

    5.0

  • Knowledge Base Management

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk Contact Center logo
3.8

0.4

Bitrix24 logo
4.2

What users say about Freshdesk Contact Center's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.
I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.
Zoho Voice logo

Zoho Voice

4.5
(2)

Cloud-based business phone for SMB sales and support teams

Features

Total

Zoho Voice logo
Bitrix24 logo

24

30

403

features in common

24

features in common

Zoho Voice logo

Zoho Voice user ratings

Functionality

4.0
(2)

Top features

  • VoIP Connection

    5.0

  • Call Routing

    5.0

  • Call Recording

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

InfoFlo logo

InfoFlo

4.5
(91)

All-in-One CRM Software Solution

Features

Total

InfoFlo logo
Bitrix24 logo

81

120

403

features in common

81

features in common

InfoFlo logo

InfoFlo user ratings

Functionality

4.4
(91)

Top features

  • Contact Database

    5.0

  • Task Management

    5.0

  • Call Recording

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Value for money

InfoFlo logo
4.6

0.4

Bitrix24 logo
4.2

What users say about InfoFlo's value for money

The program is an excellent, affordable CRM. Customer support is timely and has been great.
The navigational experience is responsive, super reliable and fast - an important consideration when working within the same software environment daily.
Aircall logo

Aircall

4.3
(334)

Phone system for support and sales teams

Features

Total

Aircall logo
Bitrix24 logo

67

98

403

features in common

67

features in common

Aircall logo

Aircall user ratings

Functionality

4.1
(334)

Top features

  • Employee Activity Monitoring

    5.0

  • Time Zone Tracking

    5.0

  • Real Time Monitoring

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$40/month

Value for money

Aircall logo
4.1

0.1

Bitrix24 logo
4.2

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.
The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.
Infobip logo

Infobip

4.6
(13)

Omni-channel customer communication and engagement

Features

Total

Infobip logo
Bitrix24 logo

38

62

403

features in common

38

features in common

Infobip logo

Infobip user ratings

Functionality

4.5
(13)

Top features

  • Marketing Automation

    5.0

  • Contact Management

    5.0

  • 2-Way Messaging

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Twilio logo

Twilio

4.6
(360)

Voice and messaging for your web and mobile applications

Features

Total

Twilio logo
Bitrix24 logo

51

83

403

features in common

51

features in common

Twilio logo

Twilio user ratings

Functionality

4.6
(360)

Top features

  • Online Voice Transmission

    5.0

  • Call Conferencing

    5.0

  • Campaign Management

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$0.01

Value for money

Twilio logo
4.3

0.1

Bitrix24 logo
4.2

What users say about Twilio's value for money

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.
Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.
Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Bitrix24 logo

93

130

403

features in common

93

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.2

Bitrix24 logo
4.2

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Zendesk Suite logo

Zendesk Suite

4.4
(3.4K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Bitrix24 logo

128

184

403

features in common

128

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.4K)

Top features

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2
Bitrix24 logo
4.2

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Newfies-Dialer logo

Newfies-Dialer

5.0
(4)

Cloud callcenter for remote sales and customer communication

Features

Total

Newfies-Dialer logo
Bitrix24 logo

38

53

403

features in common

38

features in common

Newfies-Dialer logo

Newfies-Dialer user ratings

Functionality

4.8
(4)

Unique features

  • Preview Dialer

    N/A

  • Monitoring

    N/A

  • Data Management

    N/A

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Zoho Desk logo

Zoho Desk

4.5
(1.9K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
Bitrix24 logo

117

158

403

features in common

117

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.3

Bitrix24 logo
4.2

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Genesys Cloud CX logo

Genesys Cloud CX

4.3
(165)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Bitrix24 logo

101

149

403

features in common

101

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(165)

Top features

  • IVR/Voice Recognition

    5.0

  • Quality Management

    5.0

  • Third Party Integrations

    5.0

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.2
(622)

Top features

  • Client Database

    5.0

  • Pipeline Management

    5.0

  • Financial Management

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.1

Bitrix24 logo
4.2

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Talkdesk logo

Talkdesk

4.5
(701)

The world's leading cloud-based contact center software.

Features

Total

Talkdesk logo
Bitrix24 logo

69

107

403