XM Fax Pricing, Features, Reviews & Comparison of Alternatives

XM Fax

Cloud-based solution to send & receive documents through fax

4.74/5 (38 reviews)

XM Fax overview

What is XM Fax?

XM Fax by XMedius is a file exchange solution that enables SMBs and large enterprises to share confidential information including contracts, legal notices, financial statements, health records, and transcripts via fax. Businesses can choose the on-premises, cloud, or hybrid deployment option based on their scalability and security requirements. The platform can also be accessed on mobile devices using the native mobile apps available for Android and iOS devices.

XM Fax is used in various industries such as government, healthcare, finance, education, legal, and retail, with multiple teams in different geographical locations. The solution enables users to store all faxes online and view private information from any device. XM Fax also offers mobility features and enables users to send or receive faxes through email, web application, web browser, or mobile devices.

XM Fax offers outbound and inbound fax features such as broadcast faxing, scheduled faxing, auto retry attempts, fax notifications, searchable PDFs, bar code routing, and delivery of fax to remote printers. Administrators can also download real-time fax reports or logs for audit purposes. The solution has the capability to automatically route the faxes to other groups, users, or applications.

XM Fax is compliant with Sarbanes-Oxley, HIPAA, GLBA and FERPA regulations to ensure the security and confidentiality of user documents. The solution also offers integration with Microsoft Outlook, SharePoint, Exchange, and Office. XM Fax provides volume-based or pay-per-use pricing models to all its users.
www.xmedius.com

Pricing

Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Germany, Brazil

Supported languages

English, French, German, Italian, Portuguese, Russian, Spanish
XM Fax screenshot: Create a new faxXMediusFAX Version 8.0 - Now Available!XM Fax screenshot: Choose fax recipients from device contacts, fax service phone book, and favoritesXM Fax screenshot: Configure the fax as priority, resolution, or retriesXM Fax screenshot: Select documents from DropBox, Google Drive, OneDrive, or any other file management applicationXM Fax screenshotXM Fax screenshot: Web client login pageIntroducing XM SendSecure - Enterprise Secure File Exchange

XM Fax user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.6
  4.9
Damien Foo

Go XmediusFax Go!

Used daily for 2+ years
Reviewed 2019-01-11
Review Source: Capterra

What drives XmediusFax is the people behind it. Both Sales and Support. they work together very well to resolve any issue we might have in an extreme timely fashion.

Pros
Painless, accurate, excellent support. best of all - easy and seamless migration from any other platform. On the other hand - the PRICE is right!

Cons
I can't think of one. if you really would like to to find the needle in the haystack - then it would be their support is not 24/7.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Crees

XMedius does exactly what it's meant to do

Used daily for 2+ years
Reviewed 2020-08-07
Review Source: Capterra

XMedius is a great product and it does exactly what it claims it can do. As with every product you are bound to run into the occasional issue that requires the help of vendor support. XMedius support is a pleasure to work with. I'll leave an example.... We ran into a few issues upgrading the software to the latest release which required the help of vendor support. Within 5 minutes of submitting a support ticket we were on a WebEx fixing the problem. Support gets A+ from us.

Pros
Little to no maintenance required. I particularly like the on-prem web front end which allows our users to send faxes without an application client. It's integration with active directory makes it easy to allow/edit user access.

Cons
The on-prem setup and configuration can be somewhat intimidating especially if you are unfamiliar with VoIP technology.

Response from XMedius


Hi Richard,

Thank you so much for your review. We're glad you're happy with the XM Fax product and feel that the support team has your back! If you'd like to share them, we'd love to hear your thoughts about making the onboarding process more accessible. Please send them to info@xmedius.com

The OpenText + XMedius Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

XMediusFAX 8.0 - Very good Enterprise Fax Application but could use Refinement

Used daily for 2+ years
Reviewed 2019-05-17
Review Source: Capterra

XMediusFAX is an above average Enterprise Level FAX system, supporting 1000+ users and devices with good Enterprise Phone system integration options. The administration allows for all types of Faxing options, Routing, OCR and so on. Support is very good. There are a few features (drop Fax folders for sending) that would be nice. Java Jakarta needs to be carefully configured with IIS or you may encounter reliability problems.

Pros
It has many feature for Faxing - to and from the desktop, browser, Multi-Function-Devices (Scanner/Printer), use Network Shares for Receiving FAXES. I do not see a Drag and Drop folder to Send Faxes. It integrates with our Enterprise level Avaya Phone System. Support has been Very good in that the XMedius Support people work hard to resolve each and every issue and provide workarounds during the interim.

Cons
The initial setup and configuration took two full days and afterward many weeks to finalize. Security TLS 1.2 is Required on our system, so specific SMTPS Server setup and integration issues (XMedius Support worked on this for a while). Some Multi-Function Devices not supporting CA Certificates (which was not the fault of XMediusFAX) A problem with the XMediusFAX Java Jakarta interface with IIS requires a 3am restart daily in order to keep the service from failing intermittently. The fix is Uninstall/Reinstall Jakarta & IIS. However, not a preferred action because our system is in full production.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Anonymous

Faxing for dummies

Used daily for 2+ years
Reviewed 2018-10-09
Review Source: Capterra

XMediusFAX is a great piece of software, it might even be the best faxing software out there. The issues it solves for end-users are countless and once it's setup and configured you couldn't imagine going back and doing things the old way. XMediusFAX consolidates your faxing infrastructure into one neat place which can be connected to your choice of voice gateways on premise or in the cloud, ultimately saving you or your client money.

Pros
Support, XMedius support is outstanding Once in place and configured, the system is rock solid and requires virtually no ongoing maintenance Feature rich Included packet capturing with wireshark for individual calls

Cons
The menu layout needs an overhaul Some of the included software looks and feels extremely outdated, e.g. SendFax or the Coversheet Editor The logging system is hard to navigate and you find yourself checking several different logs for one issue Website needs more KB articles, more community involvement. I see community posts where reps ask people to open tickets rather than opening discussion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thomas Cox

Since the install the system pretty much runs on its own and we rarely have to make adjustments.

Used daily for 2+ years
Reviewed 2017-05-09
Review Source: Capterra

We were able to remove our hardware faxes and reduce our dependency on outside dial tone.

Pros
Ease of use Reliability of Software Web Client is very intuitive The web client and xerox features really make the product. I especially like the archive folders on the web client.

Cons
There are some search options that are not available on the incoming routing table that would be helpful. The Send Fax option ias different naming conventions from the web client which can be confusing. The are very few options on the send fax feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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XM Fax pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Contact XMedius for pricing information.

XM Fax features

Access Control
Collaboration Tools
Document Management
Search Functionality
Third Party Integration

API (337 other apps)
Activity Dashboard (208 other apps)
Activity Tracking (148 other apps)
Automatic Notifications (192 other apps)
Chat (168 other apps)
Collaborative Workspace (240 other apps)
Commenting (209 other apps)
Customizable Branding (180 other apps)
Document Storage (242 other apps)
Drag & Drop Interface (185 other apps)
File Management (158 other apps)
Permission Management (208 other apps)
Projections (153 other apps)
Reporting & Statistics (156 other apps)
Workflow Management (158 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for XM Fax

Key features of XM Fax

  • Access control
  • Active directory integration
  • Approval process control
  • Audit trail
  • Barcode support
  • Collaboration tools
  • Document imaging
  • Document management
  • Fax management
  • HIPAA compliance
  • Invoices
  • Job tracking
  • Microsoft Outlook integration
  • Microsoft SharePoint
  • OCR
  • Real time notifications
  • Search functionality
  • Security & encryption
  • Third party integration
View All Features

Benefits

• XM Fax enables business executives to use their mobile device's camera to scan documents before faxing them.

• The solution lets users fax documents from any mobile application that has the capability to export MS Word, PDF, image files or other formats supported by the fax service.

• XM Fax offers flexibility to users by enabling them to either manually enter the fax recipients or search them from their contact list.

• The solution provides a digital signature capture feature which allows users to sign legal documents before faxing them.

• XM Fax enables organizations to manage and group users for billing and classification purposes.