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Top Rated Knowledge Management Software with Freshdesk

Last updated: May 2026

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23 software options

Document360 logo

Document360

AI-powered knowledge base and documentation software

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Document360 is an AI-driven knowledge management platform that empowers teams to create, organize, and share content effortlessly. With intelligent search, automated content suggestions, and analytics, it streamlines knowledge sharing and ensures easy access to critical information.

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Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

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Zendesk offers a smart knowledge base for self-service that integrates seamlessly into its help desk software. It can be used internally by agents for quick resolutions, and externally by customers. Companies that use Zendesk's knowledge base software can reduce support costs by 50%.

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Slack logo

Slack

A single place for team communication and workflows

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Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

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KMS Lighthouse logo

KMS Lighthouse

Knowledge management for call centers, tech support and more

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Lighthouse for Call Centers,
Lighthouse for Remote Teams,
Lighthouse for Self Service, Virtual Assistant, AI & Automation,
Lighthouse for Training Centers, HR Training

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Happeo logo

Happeo

One place for company knowledge. Always accurate.

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Happeo is a modern intranet and knowledge management platform. Pages give company knowledge a permanent home, search surfaces it instantly, and AI identifies what's missing or outdated, so that information stays trusted over time.

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Yonyx logo

Yonyx

Decision tree driven Interactive guides for customer service

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Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

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Guru logo

Connect all company knowledge. Access it everywhere. Build t

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AI knowledge platform that connects your company’s data, delivers verified answers, and keeps knowledge accurate automatically.

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KnowledgeOwl logo

Knowledge base and documentation software

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AI-forward knowledge base software built with customer-first development principles. Intelligent search, automated workflows, and flexible repositories that scale with growth and centralize organizational knowledge.

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Helpjuice logo

Cloud-based knowledge management platform

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Helpjuice is a web-based knowledge base software that helps small, mid-size and large businesses centralize all relevant content to help employees & customers

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ilos logo

Video's Most Interactive Platform

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VidGrid is an interactive video management software designed to help businesses record videos and improve participants' engagement through in-video questions, surveys, polls, and call-to-action. Administrators can monitor users' behavior and organize captured videos in multiple folders.

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iorad logo

Creates application instructions and step-by-step tutorials

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Create & share how-to's to quickly support your users in a snap.

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ProProfs Knowledge Base logo

Create, design, and publish knowledge base, help center, FAQ

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ProProfs Knowledge Base Software helps firms manage their business knowledge at a central location. It enables all the employees to come together and contribute to building and managing knowledge, which enhances collaboration and promotes a knowledge-sharing culture.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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elevio logo

Self-service support & customer education platform

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Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more

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Knowmax logo

Single source of truth. Delivered.

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With Knowmax Knowledge Base Software, Create Decision Trees, Visual Guides, FAQs & Articles For Customer Support Teams & Self-service.

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Serviceware Knowledge logo

Knowledge management platform

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SABIO is a cloud knowledge management software designed to provide your company with the technology to search, find and manage knowledge quickly & easily

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Capacity logo

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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PHPKB logo

Knowledge management solution

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PHPKB helps organizations manage, modify, remove, or add documents, files, training materials, FAQs, how-to guides, and more in a centralized repository. Users can handle the entire document lifecycle, from authoring to collaboration, modification, and deactivation.

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Customer Communities logo

Leading Community Platform for Customer Success & Support

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Finally, a Knowledge Base that's always up to date. inSided is the only platform that allows you to combine the best answers from your user community with your Knowledge Base.

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Stonly logo

Cloud-based knowledge management and decision tree software

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Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

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JIRA Service Management logo

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

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Swarmica logo
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FaaS tool that provides a straightforward way to adopt KCS®

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Framework-as-a-service tool provides a straightforward way to implement & launch KCS® methodology in Zendesk environment. The Gamification process shows how to improve support team efficiency, and optimizes costs through Knowledge Management best practices.

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