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Aloha Cloud
5
71
4
79
3
34
2
21
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for managing payments and POS transactions
Table of Contents
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Aloha Cloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Aloha Cloud overview
What is Aloha Cloud?
Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.
Aloha’s core capabilities include fixed and handheld POS, Aloha Order Direct for online ordering, loyalty, email marketing, robust reporting, and payment processing. With Aloha Essentials or Aloha Cloud, brands can choose between on-premise or cloud-based POS without sacrificing quality, functionality or 24/7 access to support.
Aloha POS features are designed hand-in-hand with customers, industry veterans and some of the most recognized usability experts to ensure that Aloha users can learn the system quicker, do their jobs faster and make fewer mistakes.
Starting price
Alternatives
with better value for money
Pros & Cons
Training and Learning Curve
Professional Use
Back Office
Customer Support
Bugs and Issues
Printer and Receipt Issues
Aloha Cloud’s user interface
Aloha Cloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.4
Features
3.5
Ease of use
4.0
Customer support
3.3
Reviews sentiment
What do users say about Aloha Cloud?
Users say Aloha Cloud is intuitive and easy for staff to learn, with flexible programming and features that suit restaurant operations. They appreciate the ability to manage sales, inventory, and customer information in one platform, and find real-time reporting and payment processing helpful for daily business needs. Some feel the system’s clean design and iPad compatibility are positives for modern businesses.
Reviewers indicate frequent issues with customer support, citing long wait times, lack of knowledgeable assistance, and unresolved technical problems. They report glitches, slowdowns, and high costs as ongoing frustrations, and feel inventory and reporting features could be more robust and customizable.
Select to learn more
Who uses Aloha Cloud?
Based on 224 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Aloha Cloud's key features
Most critical features, based on insights from Aloha Cloud users:
All Aloha Cloud features
Features rating:
Aloha Cloud alternatives
Aloha Cloud
Starting from
No pricing info
Rezku POS
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49
Per month
SumUp Point of Sale
Starting from
99
Per month
Toast POS
Starting from
69
Per month
Aloha Cloud pricing
Starting from
No pricing info
User opinions about Aloha Cloud price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Aloha Cloud's price and value, mention it in a positive light.
Some users report that Aloha Cloud offers a complete package and say the product pays for itself through reduced mistakes and ease of access. Some reviewers feel the pricing is better than previous POS systems they used, and they appreciate the support included. Users think the cost is justified for the features provided, though they wish device additions didn’t incur extra fees. However, reviewers indicate the software is expensive, especially for small businesses, and some say price increases occur without added value. Some users find the technology dated for the price and feel additional costs accumulate quickly.
, and
Aloha Cloud integrations (5)
Integrations rated by users
We looked at 224 user reviews to identify which products are mentioned as Aloha Cloud integrations and how users feel about them.
Integration rating: 5.0 (1)
“Use for online ordering”
Don J.
Sr. Director of IT
Integration rating: 5.0 (1)
“employees entered into decision logic are then passed into Paylocity”
“Important as decision logic is our above restaurant software.”
Don J.
Sr. Director of IT
Integration rating: 4.0 (1)
Other top integrations
Aloha Cloud customer support
What do users say about Aloha Cloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Aloha Cloud customer support.
A small group of reviewers consistently found customer support quick to reach and helpful in resolving issues.
The majority of users report long wait times and difficulty reaching knowledgeable support staff.
Widely noted by reviewers, follow-up and issue resolution are often slow or incomplete.
Frequently reported by users, support reps lack product expertise and ownership of problems.
Support options
To see what individual users say about Aloha Cloud's customer support, check out the review snippets below.
“Further, the customer assistance helps users, and complaints are effortlessly resolved.”
Domonkos V.
Software Developer
“The rest would be for service, but they don't give any.”
Michael B.
Vice President
“We have been waiting over a year for help. And now that we ask for our contract to be broken, they chain us to it.”
Michael B.
Vice President
“There are way too many people and systems involved in the customer service.”
Steve G.
Director of F&B
Aloha Cloud FAQs
Aloha Cloud has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does Aloha Cloud offer?
Aloha Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)
