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Aloha Cloud Logo

Aloha Cloud

3.7
(226)

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Software for managing payments and POS transactions

(1)

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Aloha Cloud Pricing, Features, Reviews and Alternatives

Aloha Cloud FAQs

Q. What type of pricing plans does Aloha Cloud offer?

Aloha Cloud has the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription

These products have better value for money


Q. Who are the typical users of Aloha Cloud?

Aloha Cloud has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Aloha Cloud support?

Aloha Cloud supports the following languages:
English


Q. Does Aloha Cloud offer an API?

No, Aloha Cloud does not have an API available.


Q. What level of support does Aloha Cloud offer?

Aloha Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Aloha Cloud product overview

Price starts from

0

Per month

Per Feature

What is Aloha Cloud?

Aloha brings restaurants to life. As the industry-leading POS and management platform provider, Aloha has been built and refined by working with the best minds directly from the restaurant industry for over 30 years.

Key benefits of using Aloha Cloud

• Get paid faster with next day funding: customers can continue to focus on running their business with average 1-day turnaround for merchant payout. Delayed funding (some competitors can take 2+ days and those who fund quickly have specific banks they fund faster with) can cause added stress and micromanagement of finances to ensure money is available to maintain operations.

• Take orders and payments from anywhere in the restaurant with handhelds: our handheld is one of the smallest on the market, is easy to use and fits comfortably in an apron. With payments and an order-taking UI that matches the fixed terminals, servers are free to go outside on the patio or wherever they may need to bust lines or turn tables. Less visits to the terminal means more time giving customers a great experience.

• Intuitive user interface built with purpose: The Aloha Cloud user interface is easy to learn and easy to train. The UI is the same on both the fixed terminal and handheld device. Ensuring servers can efficiently take and send orders as well as manage payments.

• Tablet farm freedom: Aloha Cloud’s delivery marketplace integration via Chowly ensures restaurant operators can manage their delivery services from the POS rather than a cluttered expo or counter full of tablets.

• Get up and running quick: Aloha Cloud is easy to implement and customers can be up and running in a week or less. Operators also have access to 24/7 support for any ongoing needs or questions.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Phone Support
24/7 (Live rep)

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Aloha Cloud pricing information

Value for money

3.4

/5

226

Starting from

0

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Aloha Cloud features

Functionality

3.5

/5

226

Total features

6

5 categories

Most valued features by users

Billing & Invoicing
For Restaurants
Online Payments
Order Management
Payment Processing
Sales Reports

Functionality contenders

Aloha Cloud users reviews

Overall Rating

3.7

/5

226

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.14/10
Rating distribution

5

4

3

2

1

72

80

34

21

19

Pros
The front of house part of the system is very easy to use and I love that servers can do things like combine checks etc and help them work smarter and me more efficiently.
It seems like a solid system which would be durable and good through wear and tear. Can have multiple units in one restaurant as well.
Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.
Cons
UNACCEPTIABLE wasting time and money for my business. Have complained to customer service for three months about these issues with no results.
The staff that supplied it, rude , unhelpful, always out to rip you off. No service support unless you pay ridiculous fees.
No apology for setting up the loyalty program wrong and creating a mess. You will spend hours setting up and fixing all the mistakes these ppl make.

Overall rating contenders

LH
AvatarImg

Leigh H.

Food & Beverages, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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No Longer Flying Blind

Reviewed 5 years ago

I now have information on sales and inventory movement. This is helping me with staffing and supply chain management.

Pros

The software is so intuitive and user-friendly that my staff had no adoption issues. They were productive in minutes. I found it very easy to set up, and I love the back office functionality.

Cons

I have no complaints about this software. And I used to implement software for a Fortune 20 company.

VT
AvatarImg

Veeka T.

Construction, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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NCR Silver

Reviewed 6 years ago

Overall it has been a great experience - we went from writing paper slips for every transaction and entering each one manually into Quickbooks to just generating a couple of reports each day in the back office and entering those. It has been wonderful to have saved customer information in the system and not having to rewrite their address again. This is saving us a lot of time and our customers are impressed with our contemporary POS systems since we're a small family business and they don't expect us to be tech-savvy.

Pros

We like that the software is intuitive and has clean design. We like being able to arrange our products in categories ourselves, ability to sell items by singles or by weight, being able to track products sold etc.

Cons

We would like to have more control over receipt printing. Since we do a lot of deliveries, we would want to be able to set the font larger for the customer address and the quantity of the products, also being able to print double receipts right away would be great - one for the customer and one for the delivery driver (right now we have to look up the last transaction and reprint, which is at least...

PT
AvatarImg

Patrick T.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Compare and run demos speak to other users

Reviewed a year ago

Sure promised lots and delivered little. I over payed for the least technical system out there. This system has been nothing but issues and a problem for our start up. We have had multiple NCR employees say they will fix our issues and disappear .

Pros

They promised a lot but deliver little.

Cons

System never worked as promised. Second party QR codes that you pat]y $$$ for that do not work. Your management will spend more time in office with this system than on floor with guest. Also a loyalty program you can plan on zero help- with

GB
AvatarImg

Gil B.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Good compromise between cost and functionality, and great customer service

Reviewed 6 years ago

This is a very affordable all-in-one system that lets us track sales, track employee hours and performance, and process credit cards. It does what it is supposed to do quite well. However, like any software, it takes some getting used to, and it is only after a few weeks that you really get comfortable with it. We live in an area where our internet keeps going down, and this system will continue...

Pros

POS software is something that you use in real time so it is essential that you be able to fix problems quickly. Their customer service is very good - they almost always pick up at once and they are always able to tell you what to do.

Cons

This is a multi-use system. As a restaurant, we had to get used to some features that are more for general retail, although it does contain things like table assignment and so forth.

AM
AvatarImg

Andrew M.

Restaurants, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Review

Reviewed 3 years ago

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

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