Accelevents Reviews - Pros & Cons, Ratings & more

Cvent Event Management

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Accelevents is the only enterprise-grade event software platform that is easy to customize and use. We support virtual, hybrid and in-person events of any size.

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Accelevents

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Easy to use, loads of features, much loved by attendees and amazing, timely, responsive customer service.

We had a great experience with Accelevents. They were very responsive and helpful in setting up the platform and supporting us during the launch of the event.

Very easy to use, fast and easy to learn, wonderful customer service, very knowledgeable staff that answered all my questions quickly, and a great price.

Now we are using Accelevents again for our holiday auction. We are very happy with the platform and the fantastic customer support.

Like the ease of using the streaming and ease of uploading information into the platform.

Accelevents was amazing for helping us quickly turn an auction into an online event due to restricted group gatherings. We are so grateful we didn’t have to cancel the event.

I loved that you can use either pre-recorded or live videos, and the integrations are very helpful.

The quality and accessibility of customer support are outstanding.

We have never had an issue. I am extremely confident in this product and recommend it to everyone.

I have always received quick, complete, and effective support. The platform is relatively easy to navigate and the self-help articles are extremely helpful.

Only negative is that on the backend there is no way to sort items alphabetically, by price, etc. To find an item, you have to search.

If a purchaser of a raffle ticket makes a mistake by submitting a ticket to the wrong item, the software does not allow for a correction to be made so the ticket can be redirected to the correct item.

Also, the response time for the chat feature & fixing issues was very very good. The ability to load multiple pictures & have a designated sponsor section.

Administrators still had to be designated as speakers to have functionality in that session. Weird to have to register speakers as attendees to be able to see other sessions.

User friendly for those that are computer savvy. Fast friendly customer service.

The integrated features and easy to use design suite made this both visually and financially the most appealing option on the market.

Lack of videos to explain all the terms and a glossary.

The pricing is pretty well calculated - the per participant per day payment makes it much easier for us to calculate our cost per participant and makes smaller online events possible and affordable.

Swapcard

Blackthorn Events

Another successful online auction with Accelevents!

Hi Jennifer, thanks for the feedback! You actually can import the items AND images from a past auction into your new auction. This article will walk you through the process for your next event! 

https://support.accelevents.com/event-setup/item-import-from-past-event

Absolutely fantastic. In the past we have never made over $900 on our silent auction portion of our reverse raffles ... with Accelevents, the past 2 years we have raised $2900 and $1900. So well worth the money. 


Bringing our silent auctions to the next level

Less than intuitive interface and documentation

Overall experience has been great. Unlimited auction items with descriptions and images, easy online and text bidding, low cost, and all items, bidding history, and winners can be downloaded in a spreadsheet. Plus, Customer Service here can’t be beat.

User-friendly, low-cost auction software

Hi Joanne,

We are so happy to hear that you had a great experience! Looking forward to workign with you again soon!

-Jon

Great overall experience. We hit our fundraising goals in our one week auction and our bidders really liked the online and mobile Accelevents experience.

Our Accelevents online auction was great!

Thanks for the feedback Staley! We are excited to hear that you had a positive experience! We are continuing to work to improve all aspects of the application and will use your feedback in that process!

Besides the ease of use for the auction holder and bidders, there are a couple of additional benefits that you may not receive from another auction site.  One of them being the CSR addresses any question or concern immediately.  No matter what time or what day, any question you have will be instantly addressed.  The other benefit is the cost.  You will have an amazing auction site with a very affordable price tag.  There are no hidden fees.  You will know exactly what you will be paying to use the site.  

Easy to use platform at an affordable price.

Thanks Vikcy! We look forward to working with you again!

the amazing immediate reply with in 30 seconds of asking any question

A-MA-FREAKING-ZING

Very positive. Support is really great and puts other virtual event platforms that I've worked with to shame.

Accelevents has what I need for a complete virtual event

We hosted an event and utilized Accelevents for ticketing and managing our silent auction. Ticketing was easy to set and we could customize per our specific needs.  Silent Auction set-up, execution and checkout was the easy, straight forward and user friendly. Customer service and help options were phenomenal….it's old school customer service....hard to find these days.  We will use Accelevents for ALL our future needs.

Perfect Product for Non Profit 

Thanks, Margaret! We are happy to look into the option of offering a group text feature.

Accelevants is AWESOME

Hi Andrea, thanks for the feedback! We are happy to hear that your event was a success. We have identified and resolved the glitch that you had while adding items! Thanks for your understanding! 

Great Mobile Silent Auction Platform & Quick Customer Service Responce

Hi Summer, thanks for the feedback. We pride ourselves on having the fastest customer support and the most affordable solution on the mark so we love hearing that! As for the listing of auction items, you can actually drag and drop to change the order of items very easily! Send us a chat message while setting up your next event so that we can help you out with that!

LifeSciences BC Investor Summit with Accelevents

Hi Aric, thanks for sharing your feedback! We are constantly working to enhance the platform and make it even more intuitive. As for Zoom, their web SDK is very limited and not fully supported by Zoom. We have shared this with them numerous time and hope that they will enhance it in the future. In the mean time, we suggest using our built in video tools! Thanks again, Jon!

We are an elementary school PTA that has a silent auction with 100 items once a year.  Accelevents was perfect for us!   The 1st time I used it was the 1st time we put the auction online--raising 33% more funds than in previous "bid on paper" years.  Thank you for making our auction a big success!

Perfect for Small/Mid Size Auction

Hi Jahnavi, 

Thanks for the feedback! We're excited to hear that your event was such a success. 

We actually have a feature which allows for multiple winners per item! This will be perfect for your next event. Check out this link with instructions on how to use it.

https://support.accelevents.com/tips-and-tricks/assigning-multiple-winners-for-your-silent-auction-items

Best,

Jon

We used Accelevents to create our Spring Bash webpage, which included an online auction.   Accelevents is pretty easy to use, but it does have some confusing parts.  Customer support makes Accelevents a standout.   Whenever I had a question or problem, I could type it to CSR get an answer within a few minutes.

Customer Support Makes Accelevents a Standout

Hi Janis, thanks for the feedback! I just took a look at your account. It looks like you originally set both tiers of tickets to end at the same time which is why it didn't automatically switch over.  The sample auction items and bids can be removed by clicking the trash can item on the add items page. As for the limit on the number of contacts, that is a default limit which we can increase for you . Just send us a note and we will increase it!  For your next event we would be happy to look everything over to ensure that the settings are the way you want them to be! Thanks again!

Extremely easy to deploy and manage. I don't work in events services/management but the self service model of this software makes it easy for anyone to setup and manage. Customer support has always been quick to respond to all my questions. 

Accelevents  - University of Redlands

We used both Auction and Raffle feature of Accelevents for Altera's Annual Fundraiser Golf Tournament. Jonathan and Zach have been very supportive and very prompt in answering our question. We really appreciate extended support during and after the event.

Website is very easy to use. Mobile bidding is the way to go in this era of technology. Texting feature was the most helpful and hassle free way of bidding on your favorite item or submitting the raffle ticket. It saved us a lot of trouble of signing up the participant for an account, before they can bid. Accelevents have made this process very easy.  However, it would have been nice to be able to bid online too, since few participants accidently gave submitted their office number, instead of mobile number.

There were few glitches but the team was very fast in addressing them and finding a workaround very quickly.
The team is always thinking ahead of demands from the customers! Which is very impressive!

It would be nice to see what they have more to offer in future revisions of their product. I would recommend using Accelevents for your next auction/raffle events.

Awesome Team! Great work!

Hey Pooja,

Thanks for the review.  We now offer silent auction bidding and raffle ticket purchase and submission online in addition to the text message bidding you used.  We look forward to working with you again in the future.

Best,

Accelevents

Before this year, our organization has had an annual fundraiser to support our annual membership exhibition, and were unable to have it this year due to the pandemic.  Our experience with Accelevents.com was so much easier, provided the opportunity to extend the duration of our fundraiser, exceeded our financial goal, and provided such a fun experience for all of our donors that we have decided to always go forward with Accelevents.com in lieu of the events we used to host.

Incredible Experience

Thank you Pam! We are excited to hear that you had a greate experience!

While I've been planning events for more than 15 years, this was the first time I planned a virtual event, let alone a day long conference. We chose Accelevents and never looked back. The platform fulfilled all of our needs. The customer service was outstanding - [SENSITIVE CONTENT HIDDEN] were top notch every step of the way. Thanks for helping to make our event a huge success! 

Can't Wait to Use Accelevents Again!

Hi Alicia, thanks for sharing your feedback! We are happy to hear that we fulfilled everything that you were looking for. I'll share your kind words with the customer service team too! 

Accelevents has made a huge difference for my fundraising events. It is so easy to put together an event and set up tickets. Since this is a school event I have to keep close track of purchases and profits, and Accelevents makes it easy! Their percentage they take is pretty low compared to other event sites, and you can automatically work it into ticket prices through the website. Their customer support is also very helpful.

Great Event Managing Site

We were able to raise an additional amount for our annual event, while the cost of the service was less. It was absolutely the most affordable, easiest and most enjoyable way to raise funds for student scholarships, travel fellowships and teacher grants. Our organization supports all students, but especially those with little or no means to access travel opportunities or to pay for college. Accel Events will be our go-to platform for our silent auction in the future.

Very easy to use, great look, best customer service

I called to speak to someone to get more information and he kept pushing me off, telling me to go to the website, and how they are too busy to take on an event of my size. Customer service was totally lacking. As someone who works in a client-facing role, I would probably be out of a job if I told one of my potential clients that we're too busy to help. This was a lost opportunity for a long-term relationship simply because they don't know how to make the client feel like their needs are important. In this day and age, customer service is everything. Accelevents needs to work on their approach if they want to gain and retain business.

Customer Service Lacking

I am sorry to hear about your experience. If you read our other comments, you can see that customer service is our number one priority. That is why we were so clear with you from the beginning that your event (of 15 people which was really just a zoom call) was not a good fit for our platform. In an effort to provide the highest level of service to all of our clients, we are clear from the beginning on whether or not we are a good fit for your needs.

I really enjoy using Accelevents and recommend it to others trying to make their in-person programs virtual. It's customizable, affordable, and their team is always quick to respond to questions or issues. While users are quick to pick up the technology, educating the speakers and getting them up and running is a larger task but definitely do-able.

Would recommend!

Thanks Ryan! We look forward to working with you again soon!

It was a good entry inexpensive platform. Selected because of the ability to used their streaming service. Found the lack of flexibility with some features to be frustrating 

Accelevents pros and cons 

Very grateful for the flexibility of how we're meeting too, from the main stage to the break out sessions to the meet ups to the lounge...all the stuff that happens in between the conference sessions can still happen here online.

All-in-One Conference App

My overall experience with Accelevents is positive and I will recommend this to others.

Accelevents for raffle fundraiser

Network Manager

Alexander I.:                                          Hi, I'm Alex. I'm a network manager at a university, and I rate Accelevents a four out of five.
                                                       Due to this pandemic, we had to turn our onsite event into a virtual event. We evaluated various different providers, such as Airmeet and Hopin, but ultimately they didn't have all the features that Accelevents have. So we decided to use Accelevents for our virtual event this year.
                                                       We chose Accelevents for our event because it included various features such as gamification, customer service, and it was a self-service model. We did not have to wait for anyone to create it. We could create our own content and edit it ourselves.
                                                       Accelevents made it very easy to integrate with our systems. Onboarding, bringing users on, and adding it to our [inaudible 00:00:46] event made our event go a lot smoother than it would have with other platforms.
                                                       If you're planning to use Accelevents for your event, I highly recommended as you probably would do with any other software is to do a dry run. Make sure your speakers practice using the software and are confident using all the features involved. I also highly recommend getting involved with their customer service as they were available 24-7, and I never had an issue getting any support on any part of their software.

Owner

Alicia:                                                Hi, my name is Alicia. I'm a freelance marketing and event consultant. I work in the event industry and I give Accelevents a 5 out of 5.
                                                       My event was moving from a live event to a virtual event, and so in researching the various options, we didn't as much love some of the other platforms such as Whova or Event Farm. They just did not have the functionality we were looking for as networking and connection were incredibly important to the event and its participants.
                                                       When we discovered Accelevents, we realized that its functionality around video chat components, networking, the ease of use in terms of setting up our event within its platform, was going to be the obvious reasons why it was the best for our virtual event this year.
                                                       When we started to use the Accelevents platform, we found it very easy to dive right in and start building our virtual event immediately. It has a very easy layout in terms of where you find different components, how to set up your event, how to build profiles, how to import speakers and sessions. We found it incredibly easy also to connect with the customer service team, they were immensely responsive, and if we needed a answer in a very, very rapid sort of sense, the online help section within the website is one of the best I have ever come across, and we found so much help between those two options.
                                                       I don't think I realized just how easy Accelevents was going to be from start to finish, in terms of knowing that we could customize the platform, so, so easily between color palettes and graphic design elements, also just being able to jump on video chat functioning within the platform to understand it with one of the customer service reps was a huge, huge benefit. And ultimately day of our event, our attendees loved being able to interact with one another, whether that was via the virtual chat function, which as organizers also came incredibly in handy as we were offering different announcements throughout the day. But also just the incredible feedback about how our attendees still felt that they got just as much out of this virtual event as they did with previous live versions of this event was really, really exciting and also fantastic to know that we hit that goal, especially.

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