Bizzabo Reviews

Bizzabo

All-in-one event registration, ticketing and CRM platform

4.57/5 (65 reviews)

Pros
  • That a software gives you the opportunity to do a free trial is excellent. I like that it's an original product.Fabricio G.Read the full review
  • Loved the quick feedback from the team as well - representative is of this world lovely, patient. The templates were great and loved how integrated the website and the app were.Dasha M.Read the full review
  • The best thing about this platform is that it's user friendly, enabling you to create a beautiful event in minutes. Managing the event is even easier with the Bizzabo.Oriane M.Read the full review
Cons
  • We also had an issue with our message coming out of the Bizzabo being identified as spam by some of our recipients.Sarah B.Read the full review
  • Before we used our own main website, which was really hard on time management as every change we had to do was through our development team (even when it came to changing a full stop).Talloulah M.Read the full review
  • Using a product for web management, a product for email and crm, a product for retargeting, a product for ticket sales etc. and tying them all together is a COLOSSAL PAIN.Lloyed L.Read the full review
95%
recommended this to a friend or a colleague
Molly Reid

Fantastic!

Used daily for less than 6 months
Reviewed 2018-01-09
Review Source: Capterra

Pros
As an event manger for a large non-profit, we were desperately in need of an updated ticketing and registration site for our 100+ regionally and nationally and nationally hosted events per year. We needed something that staff members would feel comfortable with and could pick up without extra training/coding/website knowledge. We did our due diligence, looking into about a dozen platforms before narrowing down to our top three for sales pitches, trial accounts, etc. In the end, we chose Bizzabo and couldn't be more thrilled with our decision. Their software is simple and easy to use, yet robust and meets all of our needs. The sites are clean and modern looking. The app build is quick and seamless in how it works with the website, not needing to duplicate copy or set up a separate experience. This was a huge time and cost saver for us. Perhaps most importantly, their customer support is unparalleled; this includes their customer success managers and their web support team. Both have taken the time to get to know us personally and as an organization, and keep our needs and parameters in mind. They are quick, responsive, incredibly kind, and knowledgeable in their product. I could truly write pages on how valuable their customer support team is. I sing Bizzabo's praises any chance I get.

Cons
I wish there was a way to accept onsite payment. I want to acknowledge that Bizzabo was upfront with us during the contracting stage that this wasn't something they offered, as their services are largely pre-event focused (ticketing, registration, etc). We absolutely knew this wasn't included, but my wishful thinking is that it did exist.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Kristen Haines

Best Event Management Software on the Market

Used daily for 1-2 years
Reviewed 2020-03-04
Review Source: Capterra

Overall, I have had a great experience using Bizzabo and working with their team to build our custom app. Their support team is also great.

Pros
Bizzabo is exceptionally user-friendly. The platform is easy to use and makes life as an event planner much more manageable. The reports and analytics are transparent, and exporting necessary data is seamless.

Cons
The Bizzabo website editor could be more customizable. I also do not like that push notifications cannot be edited. If you have a typo, you have to delete the notification and re-create it. However, Bizzabo continues to update the platform and adds more features, so I think this will be fixed soon.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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james nesbitt

We want this to be all it claims to be

Reviewed 2015-07-28
Review Source: Capterra

So far a unique platform. We wanted to integrate our CRM, Marketing emails, websites, ticketing and get a event app. Bizzabo ticked all of the boxes in theory. However having used some of the features such as CRM and Marketing, think its more appropriate that they do not use the term " CRM " as its a contact database only. There are no CRM functions. The real downside to this is the marketing emails element- you can send emails and upload lists but you cannot export or see who is opening/clicking or unsubscribing. Any event organiser requires this - it is a core need and makes you wonder if they really understand their customers market. If you need a website and ticketing and a App, they seem good at this. They are also good at developing new elements for you on the spot - which is incredibly helpful but also makes you feel like the offering isnt quite finished and their clients are a testing bed to identify and create features that should have been there in the first place. We would like to see this work and support innovation. None the less without facilitating the core needs of a organiser from a marketing and CRM side, the price tag is unjustifiable and the advertising misleading until those features are fully implemented.

Rating breakdown

Ease of use
Customer support

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Tim Gray

Great all in one ticketing, website and events app software

Used daily for 6-12 months
Reviewed 2019-10-15
Review Source: Capterra

Solid experience, it helped us smash year 1!

Pros
Bizzabo basically covers everything you need for your event. We used it in Year 1, and it was a life saver. It was recommended to us by our partners in the US, and we loved it all round.

Cons
There's a lack of flexibility around speakers pages, where we wanted to add links to Youtube, inbed videos etc and we couldn't (due to the agenda pulling in speaker info). Id like to see a way around that. Also, there were a few sever issues, apart from that all good!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kamran Yusubov

Bizzabo for event management

Used weekly for less than 6 months
Reviewed 2019-07-26
Review Source: Capterra

As event organizer company Bizzabo solved some of our problems easily and time efficiently. But some additional features would be nice like professional reporting so on.

Pros
It helps to build customized event webpages easily and it is easy to set up. It offers better-structured registration and ticketing system. Email campaigns and email marketing helps for branding.

Cons
Customer service is not fast enough. I am satisfied now with other service qualities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sarah Bel

Bizzabo provides a fantastic experience both to market your event and to facilitate networking

Used daily for 1-2 years
Reviewed 2018-02-08
Review Source: Capterra

Pros
The easy to use solution suite to organize an event (from website to ticketing): it is very user friendly and has the features you need to market efficiently the event (website, newsletter, email, contact database) and to manage it (registration, ticketing). The networking platform was a great feature: People could see who was attending, started conversations before the event and scheduled their meeting. A lot of the interactions that happened onsite was prepped by the software solution. Finally customer support was excellent.

Cons
We had an issue with displaying the pictures and the bio of the participants but it was resolved by the customer support team. We also had an issue with our message coming out of the Bizzabo being identified as spam by some of our recipients.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Tyas Pamelia

Use this tool for all your events!

Used weekly for 2+ years
Reviewed 2019-09-28
Review Source: Capterra

I use this tool for almost 2 years now, and all my events run well because it helps me plan and organize it

Pros
The feature that I like about this tool is its network as an event platform so people can access it easily. With that feature I can find out the number of people who will come and they can also find out information at the event

Cons
This tool is easy to use, but sometimes it is difficult to understand to operate it (I got a few complaints from my event participants) so it needs an update!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dasha M

Absolutely love!

Used occasionally for 6-12 months
Reviewed 2019-10-16
Review Source: Capterra

Absolutely tremendous Made for an easy year 1 and reduced many man hours for the website, ticket registration etc

Pros
Ease of setup and use Loved the quick feedback from the team as well - representative is of this world lovely, patient The templates were great and loved how integrated the website and the app were

Cons
Costs were a bit high especially regarding the onsite registration I would have loved to have gone with the registration but when looking at the cost per badge it was a bit exorbitant We have our own iT folks so it would be wonderful to have some in between option possible wherein it’s not the bare bones basic onsite reg and not the full suite but something in the middle

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alex Maxwell

great tool for managing events

Used daily for 6-12 months
Reviewed 2020-02-22
Review Source: Capterra

bizzabo is a great tool and i am glad my team implemented it

Pros
easily managing the agenda for any event is a key feature of this product to me. It looks very clean too!

Cons
lack of ability to customize some features can be challenging, but the amazing reps help us through it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bethany Cowan

Event Everything

Used daily for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

Excellent. Video chatted twice with customer support, both experiences were great. Emailed with someone important, very helpful and speedy.

Pros
Every aspect of event planning - all in one place.

Cons
I've chatted with customer support about this a couple times. Would be GREAT to have an easy-upgrade button. It would take a registrant from one ticket type to another, without manual edits on the back end. It would collect credit card info, charge the difference, and save it to the original email address.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sabia Morrison

A fantastic event platform that gives you more than just an event booking site. Love it!

Used daily for 6-12 months
Reviewed 2017-08-30
Review Source: Capterra

Event registration system with website, app and many more features included.

Pros
The fact that we can build our own dedicated event website, with fantastic features such as the Community, sponsors page, etc. The app is also really cool, plus built in check-in facility. It is mostly very easy to use and has been a great asset for our conference this year, meaning we can get rid of paper brochures, attendee lists, etc.

Cons
I still struggle a bit with the reporting and the allocation of tickets / registrations. The number of registrations doesn't always reflect the actual number of people going, as it seems to include cancelled/refunded tickets. Also, it would be great to have a test site, as we can only make test bookings when the site is live, which means when we report on bookings, we always need to be aware that some are dummy ones. In Regonline you could do a test booking without it showing on your figures.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Great event platform

Used daily for 1-2 years
Reviewed 2018-08-27
Review Source: Capterra

Huge time saver and therefore a money saver - the tedious tasks that one would have to deal with on other website platforms are no longer a problem and one can really focus on generating revenue.

Pros
The back end is extremely easy to use and well automated. It has saved me so much time to focus on other marketing tasks. The front end has some great design options that are perfect for our events. The support team is always very helpful.

Cons
There are some limitations due to us being a South African run company like only having one currency per site available however they have been very helpful in making this work for us and coming up with solutions that work. Any limitations that we have had were addressed and are no longer a problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Maddalena Goldin

Our experience with Bizzabo

Used daily for 6-12 months
Reviewed 2018-09-11
Review Source: Capterra

Our experience with Bizzabo was great. Liat gave me constant support and was very patient in walking me through every feature. We really liked the new calendar that unfortunately was released only a week prior to our event. I had never created a website before and I found this fairly easy to manage. All the figures on the tickets were helpful to break down the ticket revenue for our personal budget.

Pros
The software was quite straight forward even for beginners, and if something was unclear Bizzabo support would always find a way to explain or solve problems. It matched all our needs in terms of keeping track of tickets, changing them, adding some parts of the website at a very late stage, sending push notifications through the app etc.

Cons
I felt like you couldn't play too much in terms of the size of the new tabs, inserting more pictures..making it more fun rather than quite fixed

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ofir Leitner

Best of breed event management system

Used weekly for 2+ years
Reviewed 2018-08-05
Review Source: Capterra

I have organized probably over 10 conferences with Bizzabo, it was great when I started with it, and ever improving since.

Pros
The UI is very intuitive, very fast and responsive. It allows managing multiple aspects of your event, including ticketing, website (i.e. speakers, sponsors, agenda) - adding a speaker is a snap since it takes most data from the speaker's LinkedIn profile. You can either use your own website, or integrate widgets in your own site (which I do). Everything is also reflected in an app which your attendees can use. Also attendees can network before and after the event using the app or the web interface.

Cons
I would like it also to have some sort of a 1x1 meetings scheduling system, hopefully that feature is in the pipeline since they already have all attendees data.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Zoya Patel

Really positive.

Used occasionally for 2+ years
Reviewed 2017-05-24
Review Source: Capterra

Pros
YWCA Canberra started using Bizzabo in 2016, after two years of trying to coordinate our She Leads Conference using our own website. Not only was Bizzabo willing to accommodate our needs as a charity organisation, but the streamlined event management system made everything so much easier, from creating a beautiful website for the event to registration, tracking revenue, and coordinating dietary and attendee details. Since using Bizzabo, the Conference has seen an increase in overall ticket sales, and has been able to increase its reputation as a premier women's leadership event in the ACT!

Cons
Nothing in particular - the tax invoicing, with it being a US platform can be tricky for us in Australia, but we've managed to work around this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Talloulah Matthews

Bizzabo is THE ONE!

Used daily for 1-2 years
Reviewed 2018-09-20
Review Source: Capterra

Before we used our own main website, which was really hard on time management as every change we had to do was through our development team (even when it came to changing a full stop). Now we have full control over the website, design, registration etc.. The support team are fantastic when you have any problem big or small. Really useful when you are on a deadline.

Pros
How user friendly it is, everything is simple yet complex enough to do all the functions you need it to.

Cons
If you are not experienced in CSS there are only a few templates to choose from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anat Rabau-Brakin

Bizzabo- the platform that every organisation should use!

Used daily for less than 6 months
Reviewed 2017-02-15
Review Source: Capterra

We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!

Pros
We couldn't organize our event without Bizzabo! This easy-to-use platform enabled us to build the event's website, including ticketing. Mostly, thanks to Bizzabo, participants were able to communicate and engage before, during and even after the event. Further, the costumer service is OUTSTANDING! Bizzabo team responded promptly and effectively and we were able to provide the best service/ answers to our participants thanks to Bizzabo team! We highly recommend any business to use Bizzabo!

Cons
We had a temporary problem sending e-mails via Bizzabo, but it was solved after 24 hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ifat Cohen

2nd year with bizzabo

Used monthly for 1-2 years
Reviewed 2018-08-08
Review Source: Capterra

Great platform, full suite solutions, Very easy to use, great support service.

Pros
1. Easy to use - Bizzabo includes many useful features that simplify the usage for the event organizer. 2. Website Template – Bizzabo has good looking and clean website templates 3. This is our 2nd event – so the ability to duplicate events was a time saver. 4. Customer support is very good – Bizzabo support help as also by email and also by phone – Yaniv has been working with us so many times and spend a lot of time and effort to solve issues. 5. Account Manager – the account manager (Adam) helped us to build the event and to learn the best practices. He was available to us any time we needed! 6. Traning and Marketing – Bizzabo have lots of training session, blog, facebook community that help to optimize the marketing plan for the event. 7. Upgrading – Bizzabo keep upgrade the looks of the website and the mobile app. they developing more features to be one step before others.

Cons
Overall the expertise was great, we faced some issues with the registration process, it was a little cumbersome, but we solved it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rachel Yost

Bizzabo is a good event registration platform

Used daily for less than 6 months
Reviewed 2016-09-08
Review Source: Capterra

Bizzabo has been an easy platform to use and adopt in our organization. We are currently using it for registration for a 500 person gala and a 1,000 person conference. Their customer service is excellent, and I have always been able to get in contact with someone immediately to answer questions and help with problems I have faced.

Pros
The customer services is excellent and setting up customized event registration sites is extremely easy. They were willing to work with us to create features that we needed for our events that they did offer before we were using the platform. They really care about meeting the needs and goals of our organization.

Cons
Bizzabo is a good platform for event registration, but if you are looking for a more all-encompassing platform with auction features, seating features, etc. I would consider using something else.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Szilvia Hegyi

The right tool for event organization

Used daily for less than 6 months
Reviewed 2018-09-04
Review Source: Capterra

Pros
- easy handling, customer-friendly platform - website editor & mobile app - quick and high-level assistance of customer support - what is important in organizing and executing a successful event (setting up an event website, communication with potential attendees, building a community, managing registration, etc) are easy to accomplish and require less efforts from human resources thanks to this amazing software/tool/platform - continuous improvement of its features

Cons
Obviously, there are some limitations in the customization of some elements, as in most of the softwares/tools. However, I have a very good experience with the customer support at Bizzabo, as in such cases they offered some alternative ways to find a solution to my problem/issue, etc. They have never left me alone with unsolved issues, and I really appreciate their quick and high-level support and assistance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Akande Simons

Customer service is always quick to respond and is solutions oriented.

Used daily for 6-12 months
Reviewed 2018-01-12
Review Source: Capterra

Pros
Ease of use and modern design. I also like that it provides multiple templates to fit the mood/theme of your event. The most priceless feature...is the customer service and help/tutorial owl.

Cons
It doesn't offer intuitive registration (question) build-out and that's sorely needed in my organization. Also, I'd like to see a feature that allowed for isolated confirmation and group registration (ie, if a group is registering I need to know the names, dietary needs, media release, etc for each person but they should all be tied to the purchaser/one record)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Alvaro Sanchez

Bizzabo makes my events management easy

Used daily for 1-2 years
Reviewed 2018-08-23
Review Source: Capterra

Pros
The platform is user-friendly, it has a lot of features to cover most of your needs when it comes to event organisation and the customer support is responsive and friendly. They keep improving their service and keep listening any feedback you can provide. I'm excited to work closer together and keep growing.

Cons
I couldn't really mention anything, I'm very satisfied.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sascha Brandt

A flexible and responsive event management solution with great customer support

Used occasionally for 1-2 years
Reviewed 2018-08-15
Review Source: Capterra

Bizzabo is a great event management/marketing tool for organizations which would like to benefit from a comprehensive package solution, including an event website and app. Their customer support is great and helpful. What I truly appreciate is that Bizzabo constantly seeks to improve their product - for us the only functionality missing at this point is the option to schedule one on one meetings for attendees via the app, but this seems to be in the pipeline for the near future.

Pros
+ Event packages include website and mobile app + Integration options with existing tools such as MailChimp + Great and responsive customer support + Easy to set up ticketing and payment systems + Constant development and improvement

Cons
- Missing functionality to schedule 1 on 1 meetings (but Bizzabo seems to work on it) - Polling functionality didn't work as smoothly as expected

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sudhanshu Dikshit

Great platform for your event needs

Used daily for 2+ years
Reviewed 2018-09-26
Review Source: Capterra

Impressed and look forward to future engagements.

Pros
Its Customer centred approach and design.

Cons
Nothing in particular, we've had a really comfortable time with them thus far.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Georgina Clelland

Bizzabo - Event Management Software - Made Easy

Used daily for less than 6 months
Reviewed 2016-09-08
Review Source: Capterra

As a budget conscious non-profit we are always on the look for different options. Working Bizzabo I never felt like the small customer who could be ignored, they listened, helped understand our events and we jumped in. Super glad we did. Bizzabo is a third of the price of our previous software and doesn't feel like I am missing out on too much for that reduction. I am a fan for sure :)

Pros
Very easy to configure, excellent tutorials and support available. Extremely competitive pricing. Modern website templating to create out of the box websites, with easy personalization. Love the customer input they seek for feature improvement.

Cons
Lacking some features of other event management software, but they are working hard on feature improvement and additions. Needs more work on the ticket option and different scenarios faced in B2B conference land.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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