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Agile CRM vs OpenCRM Comparison (2026)
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4.5
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Good recommendations?
Overview
All-in-One CRM with Sales, Marketing & Service in single platform. Sales tracking, contact management, marketing automation, telephony, analytics and helpdesk.
Fully-featured cloud CRM software with everything you could ever need to help your business grow. A sophisticated permissions model keeps your data safe. Integrations are available from Lead acquisition through to Accounting integrations, with Workflow there to help you streamline your journey.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.1
526
5
4
3
2
1
251
164
62
21
28
- Value for money
- Ease of use
- Features
- Customer support
67%
would recommend this app4.6
294
5
4
3
2
1
187
88
18
1
0
- Value for money
- Ease of use
- Features
- Customer support
71%
would recommend this appPros
“This all-in-one platform reduces the need to switch between multiple systems by having sales, marketing, and customer service tools all together.”
DL
Denis L.
Customer Service Rep
“Agile CRM combines contact management, lead tracking, and task management, making it easy to tie follow‑ups and activities directly to deals and contacts for a dev-focused company like SoftWeb PK.”
FK
Farman K.
Software Developer
“Well-configured, Agile CRM centralizes leads, tasks, and collaboration to make sure developers, sales, and support are on the same page regarding client history and next steps to avoid dropped follow-ups and miscommunication.”
FK
Farman K.
Software Developer
Pros
“Excellent software and ease of use, detailed in depth reporting available and management of tickets, sales orders as well as online resource for customer e-signing of orders and logging of tickets via our portal.”
MU
Mike U.
Sales Consultant
“The option to schedule into CRM Calendar for easy tracking past activity and work done which makes it easy to move forward for next steps with client.”
Shenelle S.
Customer Success Executive
“The ability to have a software that can be easily and cost effectively tailored to existing business processes.”
BB
Brigitte B.
Director
Cons
“Advanced questions see customer support that's a bit slow, and it does take some effort to fully customize task tracking for restaurant operations.”
MS
Muadzam S.
Area Manager
“It is not a very intuitive program, and it is pretty clunky to use. Once you learn the tricks, it gets better, but there are still a few things that don't make sense.”
Caleb T.
Mechanical Engineer
“Very limited functionality if contacts need to share an email address.”
DS
D S.
other
Cons
“At times, the load times can feel a bit slow, especially when switching between modules or accessing reports, but it’s nothing that severely disrupts workflow.”
CH
Connor H.
IT Technician
“It times out giving an error after logging an activity which impacts productivity.”
Shenelle S.
Customer Success Executive
“Can be a bit glitchy and clunky.”
SR
Samantha R.
Operations Director
- Vendor responds to reviews
- Last review2 months ago
- Vendor responds to reviews
- Last review10 months ago
Key features
- Total features180
- A/B Testing
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Catalog Management
- Channel Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Sharing
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Geotargeting
- Goal Setting/Tracking
- Help Desk Management
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mass Texting
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Product Catalog
- Progressive Dialer
- Project Planning/Scheduling
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Revenue Management
- Routing
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Task Management
- Territory Management
- Third-Party Integrations
- Workflow Management
- Total features47
- A/B Testing
- API
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- App Notifications
- Appointment Scheduling
- Archiving & Retention
- Audience Targeting
- Auto-Dialer
- Automated Publishing
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Behavior Tracking
- Billing & Invoicing
- Blended Call Center
- CAN-SPAM Compliance
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking Metrics
- Caller ID
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Signature
- Catalog Management
- Channel Management
- Click Tracking
- Client Management
- Client Portal
- Collaboration Tools
- Communication Management
- Competitive Analysis
- Computer Telephony Integration
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Journey Mapping
- Customer Management
- Customer Segmentation
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Security
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Alerts
- Email Campaign Management
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Field Sales Management
- File Sharing
- For Mac Devices
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Gamification
- Geotargeting
- Goal Setting/Tracking
- Help Desk Management
- IVR
- Image Library
- Inbound Call Center
- Inbox Management
- Influencer Tracking
- Interaction Tracking
- Internal Chat Integration
- Issue Management
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Lead Verification/Validation
- Leaderboards
- List Management
- Live Chat
- Location Tracking
- Macros/Templated Responses
- Manual Dialer
- Marketing Automation
- Mass Texting
- Milestone Tracking
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Coupons
- Mobile Keywords
- Mobile Optimization
- Monitoring
- Multi-Account Management
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Channel Marketing
- Multiple Site Management
- Multiple User Accounts
- Notification Scheduling
- Opportunity Management
- Outbound Call Center
- Pageview Tracking
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Portfolio Management
- Post Scheduling
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Product Catalog
- Progressive Dialer
- Project Planning/Scheduling
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Recurring Tasks
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Resource Management
- Response Management
- Revenue Management
- Routing
- Sales Activity Management
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Segmentation
- Task Management
- Territory Management
- Third-Party Integrations
- Workflow Management
Integrations
- Total integrations31
- Adobe Commerce
- ClicData
- ClickDesk
- Dashly
- Drupal
- Drupal Commerce
- FreshBooks
- FullContact
- Google Calendar
- Gravity Forms
- Help Scout
- Joomla
- Jotform
- Leadpages
- LinkedIn for Business
- LiveHelpNow
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Plivo
- QuickBooks Online Advanced
- RingCX
- Sage 50 Accounting
- SendGrid
- Shopify
- Stripe Billing
- Stripe Payments
- Stripo.email
- Tidio
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
- Total integrations10
- Adobe Commerce
- ClicData
- ClickDesk
- Dashly
- Drupal
- Drupal Commerce
- FreshBooks
- FullContact
- Google Calendar
- Gravity Forms
- Help Scout
- Joomla
- Jotform
- Leadpages
- LinkedIn for Business
- LiveHelpNow
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Plivo
- QuickBooks Online Advanced
- RingCX
- Sage 50 Accounting
- SendGrid
- Shopify
- Stripe Billing
- Stripe Payments
- Stripo.email
- Tidio
- Twilio
- Twitter/X
- Unbounce
- UserVoice
- WooCommerce
- WordPress
- Wufoo
- Xero
- Zapier
- Zendesk Suite
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