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Zoho CRM vs Agile CRM Comparison

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Good recommendations?

Overview

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

14

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

8.99

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

6.7K

5

4

3

2

1

3.4K

2.3K

761

168

76

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.1

521

5

4

3

2

1

250

160

62

21

28

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Pros

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.
It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.
Automated campaigns are easy to set up and work well and the customer support system is effective. The experience of using agilecrm has been practical and effective, as well as being cost effective.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.

Cons

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.
The second strike came when our account was re-activated and AgileCRM charged us for the months that our account was locked and shutdown.
The tool is convoluted, a bit hard to grasp for non technical people and the customer support is some of the worst I've ever encountered.
  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features202
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audience Targeting
  • Auto-Dialer
  • Automated Publishing
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Incentive Management
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Training Management
  • Transaction History
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Management
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management
  • Total features221
  • A/B Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Account Alerts
  • Account Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Archiving & Retention
  • Asset Lifecycle Management
  • Audience Targeting
  • Auto-Dialer
  • Automated Publishing
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Autoresponders
  • Behavior Tracking
  • Billing & Invoicing
  • Blended Call Center
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Automation
  • Business Process Control
  • Buyer Management
  • CAN-SPAM Compliance
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call Disposition
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking Metrics
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Campaign Specific Signature
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Click Tracking
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Competitive Analysis
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Conversion Rate Optimization
  • Conversion Tracking
  • Correlation Analysis
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Management
  • Customer Segmentation
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Sharing
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Help Desk Management
  • IVR
  • Image Library
  • Inbound Call Center
  • Inbox Management
  • Incentive Management
  • Influencer Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Issue Management
  • Keyword Filtering
  • Keyword Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Lead Verification/Validation
  • Leaderboards
  • List Management
  • Live Chat
  • Location Tracking
  • Loyalty Program
  • Macros/Templated Responses
  • Manual Dialer
  • Marketing Automation
  • Marketing Calendar
  • Mass Texting
  • Meeting Management
  • Milestone Tracking
  • Mobile Access
  • Mobile Alerts
  • Mobile Coupons
  • Mobile Optimization
  • Modeling & Simulation
  • Monitoring
  • Multi-Account Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Multiple User Accounts
  • Multivariate Testing
  • Negative Feedback Management
  • Notification Scheduling
  • Opportunity Management
  • Outbound Call Center
  • Pageview Tracking
  • Percent-Complete Tracking
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Portfolio Management
  • Post Scheduling
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Product Catalog
  • Progress Tracking
  • Progressive Dialer
  • Project Management
  • Project Planning/Scheduling
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Queue Management
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Tasks
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Response Management
  • Revenue Management
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduled Messaging
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Inboxes
  • Signature Creation
  • Signature Management
  • Signature Templates
  • Social Listening
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Statistical Analysis
  • Sub-Task Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Editing
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Management
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time on Site Tracking
  • Training Management
  • Transaction History
  • Trend Analysis
  • Usage Tracking/Analytics
  • User Interaction Tracking
  • User Management
  • Visual Analytics
  • Voice Mail
  • WYSIWYG Editor
  • Warranty Tracking
  • Web Forms
  • Web Notifications
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Whitelisting/Blacklisting
  • Widgets
  • Win/Loss Analysis
  • Workflow Configuration
  • Workflow Management
  • eCommerce Management

Integrations

  • Total integrations594
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations114
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twilio
  • Twitter/X
  • WooCommerce
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

Alternatives

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LH
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Liszt H.

Human Resources, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

I like to work with Zoho CRM

Reviewed 6 years ago
Pros

Zoho crm intuitive tool, easy to use, great help for my business, with its mobile application I can manage my clients in a fast, agile way at all times

Cons

we have no complaint of Zoho CRM software easy to use, provides many professional tools for large or medium type of company

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zoho CRM logo

Zoho CRM

Choice for you if you need a CRM operated by multiple teams

Reviewed 2 years ago

Usually CRM tools are primarily designed for sales teams. However, we found out that our client success and accounting teams were also very comfortable using it. If you have multiple teams who need to input data in a single platform, I think Zoho might be a good option for you. I mostly worked with the sales and account management sections. I like the tracking capabilities and customization options with the lead/customer data. The architecture is also designed very well. Zoho client service is very responsive, we had to reach for several use cases and we got them sorted out pretty fast.

Pros

A single tool for all operation teams UI is good Customizable reporting Great client service API allows to connect with other apps we use. Current list of integrations is enough for our needs.

Cons

We are a SaaS company operating in tech for B2B companies. We think Zoho is more for production/manufacturing companies rather than fast-paced agile tech firms. Many required integrations or features are paid extra which brings it closer to some other enterprise-level large CRM tools.

EM
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Enrico M.

Consumer Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM: An Effective and Simple to Manage Customer Relationship Management Tool

Reviewed 4 months ago
Pros

This CRM software has been easy to use. Zoho CRM has been working so well for us. Zoho CRM's capabilities are excellent.

Cons

I do not dislike Zoho CRM. Zoho CRM has zero weaknesses.

AE
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ALan E.

Civic & Social Organization, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Good Mobile app for use

Reviewed a year ago

using the application has made us stay in contact with clients by making direct calls

Pros

Zoho CRM is a good mobile application that gives you quick access to your contacts, notes, and deals, easy to call and talk to clients directly using the mobile application

Cons

Zoho CRM it's very hard to set up CRM integration with party application

MB
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Morgan B.

Professional Training & Coaching, 201-500 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

ZoHo CRM Review

Reviewed 5 years ago
Pros

Good functionality & value for the tiered pricing

Cons

Many product lines are a littel confusing (i.e. CRM, CRM Plus, ZoHo One etc.)

MS
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Mohd S.

Computer Software, 51-200 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Review of Zoho CRM

Reviewed 2 years ago

My overall experience with Zoho CRM is good because I'm investing a lot of time in this software which I like this software.

Pros

Zoho CRM API is used for creating a custom application integration.Zoho CRM is easy to use.Zoho CRM is very affordable.Zoho CRM has amazing work tools.Zoho CRM Email Marketing is best.

Cons

Zoho CRM has weak customer support for big platforms. Zoho CRM has a complicated setup process. Zoho desk has a complicated setup process.

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Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

Lead Generation , Email Campaigning etc.

Reviewed 5 years ago

My overall experience with Zoho CRM is good , it has good customer support , I have also customized Zoho CRM as per my client's requirement.

Pros

1. Zoho is a great CRM for tracking lead generation , setting up Email campaigning , Calls ,Chats etc. 2. Setup your complete organization work flow with Zoho CRM. 3. There a lots of subscription available to purchase according to your need. 4. It has great look and feel and IDE. 5. You can use Zoho templates or you can create you own templates for emailing and other purposes. 6. You can customize Zoho CRM as per your requirement , if you are developer.

Cons

You need to have good knowledge of CRM if you want to use zoho CRM more effectively.

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Verified reviewer

Management Consulting, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zoho CRM logo

Zoho CRM

CRM functionality for many use cases.

Reviewed 6 years ago

Good experience, as expected with Zoho tools in general.

Pros

Solved our need for backing up non-priority customer lists from primary CRM vendor, while maintaining business logic.

Cons

Basic CRM features and functionality only - use other CRM vendors for industry or use case specific features.

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Rohan K.

Information Technology and Services, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

The Best Solution for Sales and Everything

Reviewed 3 years ago
Pros

Zoho CRM is the answer to our sales solutions. It’s a easy to use tool which even a new user can find it easy to understand.

Cons

Zoho CRM is very good but only if your business can afford giving high cost to this CRM solution.

OD
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Obed Destine A.

Computer Software, 1-10 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zoho CRM logo

Zoho CRM

Zoho CRM review

Reviewed a year ago

Zoho CRM was really helpful for my startup company's CRM.

Pros

The ability to capture and manage leads efficiently is crucial for businesses. Zoho CRM simplifies the lead acquisition process, ensuring that no leads are lost or overlooked.

Cons

While Zoho CRM offers a comprehensive set of features and functionalities, there may be a few areas that some I feel could be improved. I think there should be more advanced customization options and flexibility in certain areas of the software.

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Verified reviewer

E-Learning, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho CRM logo

Zoho CRM

All one all mid-range pricing CRM for any startup or giant company

Reviewed 2 years ago

Zoho CRM is easily integration, management, and huge featureable CRM

Pros

-Easily leads Tracking -Communicate place in the sales funnel -Easy to use -Marketing Automation

Cons

-Should be reduced little price. It can be best for a startup company - Or, they should keep a lifetime free plan for a small or single entrepreneur with limited access

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Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

It's OK

Reviewed 5 years ago
Pros

The customer support is very good. The system is not that great but the staff always helped us when we needed.

Cons

Zoho CRM is an ok CRM solution but the user experience is poor. The customer support is great, though.

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Verified reviewer

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

Great CRM for SMB

Reviewed 6 years ago

CRM and lead management

Pros

Easy to use and integrate. Easy to find contact information and make calls. I love mobile app it working perfect.

Cons

Zoho CRM doesn't have fancy design and UI, but it working great if you need to have simple CRM solution.

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Verified reviewer

Education Management, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

My Favourite CRM application

Reviewed 2 years ago
Pros

The blueprint feature of the application. It helps my staff understand perfectly what's expected of each and everyone.

Cons

That's hard to tell because generally I got all I was looking for from a CRM software like Zoho CRM

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Hayato H.

Real Estate, 11-50 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

The Most Integrated CRM I've Used

Reviewed 3 years ago

Overall, Zoho CRM still has been great so far and with everything that Zoho has to offer with other products, it is really convenient to stay in the Zoho ecosystem.

Pros

Zoho CRM is a beast of a CRM. They have everything and anything you need to build an fully autonomous CRM to operate your business. Not only do they have a intricate CRM, but they have many other Zoho products that sync and integrate with Zoho CRM to make the experience that much better.

Cons

Zoho CRM can be tough to use if you are not used to building a CRM. And there are some complications that come when coding things within the CRM as they use their own language.

VO
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Valentine O.

Nonprofit Organization Management, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Zoho CRM

My Zoho CRM software journey

Reviewed 9 months ago

crm

Pros

It improved feedback and customer satisfaction management

Cons

need some new features to enhance usability

sm
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sanjay m.

Machinery, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

OK

Reviewed 4 years ago

CRM

Pros

IT IS GOOD FOR THE TRIAL VERSION AND FURTHER

Cons

SUPPORT IS ALSO GOOD BUT NOT THE PHONE CALLING SYSTEMS

MD
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Mirsad D.

Hospitality, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

I use this software now more then 6 years

Reviewed 5 years ago

Value for money is more then good

Pros

ZOHO CRM is robust but still easy to customize CRM product.

Cons

Sometimes is is hard to customize and localize some features, but ZOHO Support is helpfull

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Om Prakash s.

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM is Sales CRM software that helps in marketing

Reviewed 3 years ago
Pros

ZOHO CRM automatically triggers the function and updates the CRM records.

Cons

hope to get more features of it in future, best software for marketing and sales

GV
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Gillian V.

Hospitality, 10,001+ employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Zoho CRM

Zoho CRM Review

Reviewed 6 years ago
Pros

Zoho CRM is a cost effective alternative to other CRM options

Cons

Zoho CRM has limited scalability and advanced options.

JB
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James B.

Primary/Secondary Education, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

ZOHO CRM

Reviewed 7 years ago

ZOHO CRM in general is a good CRM for SMB's. It's always one of the options in the CRM selection process. Any CRM is only as good as the business process behind it.

Pros

Pricing: ZOHO CRMs pricing is very affordable for SMB's. The pricing structure allows businesses to scale up without worrying about the monthly subscription. Functionalities: Overall, ZOHO CRM's functionality is good. It has most of the essential business functionalities. Customizing the CRM according to the business process is very easy. It does provide basic reports and analytics that gives very good business insights.

Cons

Functionalities: Although ZOHO CRM provides good functionality, it still lacks some of it that will definitely be an added value to most of it's customers. An example would be a validation rule. A lot of the customers have already brought this topic over ZOHO forums, although ZOHO CRM reps respond with courtesy, this functionality is still in the RnD. A few other requested functionalities have been requested, but it may take ZOHO CRM years before implementing such.

LD
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Lesa D.

E-Learning, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Zoho CRM

Mgr IT, Enterprises Applications

Reviewed 6 years ago

CRM

Pros

This CRM is easy to learn for both Admin and User

Cons

Lack of features needed to be an effective CRM

DF
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Dmitriy F.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Excellent

Reviewed 6 years ago
Pros

This software is very easy to use and allows for a lot of flexibility. It can be easily customized to meet user needs

Cons

As CRM it is great software. For me, I was looking for a CRM that also allows email marketing. Unfortunately Zoho does not offer this feature, but as the CRM I would give it my highest rating.

SM
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Serhat M.

Logistics and Supply Chain, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Zoho CRM is by far the most flexible CRM

Reviewed 10 months ago
Pros

Zoho CRM is my favourite CRM in terms of its feature set.

Cons

We would expect to receive a better customer care support from Zoho CRM.

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Verified reviewer

Financial Services, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Zoho CRM

Amazing system but lack of Customer Service

Reviewed 7 years ago

What I love about the software is each module provides activities which you can track. This enables to be consistently updated. In addition, the system enables me to generate using built in reports.

Pros

All I need in terms of CRM is covered by Zoho CRM

Cons

Lack of knowledge by CSR

CM
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Carla M.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Agile CRM

Agile CRM Makes Work Easier for Us

Reviewed 3 months ago
Pros

Agile CRM has been a reliable solution for customer relationship management. I like the effectiveness of Agile CRM.

Cons

Agile CRM is flawless. No issues when using Agile CRM.

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Verified reviewer

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Agile CRM

Setup Complete Email Campaign With Agile CRM

Reviewed 5 years ago
Pros

1. Create complete customer record and create email campaign for emailing at particular event is easy. 2. Setup synchronization among various modules such as synchronization between inventory of products and admin modules for notification emails (email automation once product gets zero). 3. Notify customers on a particular event or if new product launched. 4. Lead management is easy , it has particular section for lead management. 5. Great IDE to make use work easy. 6. Setup call functionality with Agile CRM is also possible.

Cons

You must have little CRM understanding to use Agile CRM.

PK