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Alchemer Survey vs Sogolytics Comparison (2026)
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Good recommendations?
Alchemer Survey
4.5
(393)5
253
4
103
3
25
2
7
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Sogolytics
4.7
(729)5
537
4
169
3
18
2
2
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Alchemer helps CX teams capture feedback across the entire customer journey, analyze it with AI-powered sentiment and theme detection, and route insights to the right teams—turning fragmented feedback into a clear, actionable view of the customer experience.
SogoCX provides real-time visibility into customer sentiment, helping businesses understand what truly drives satisfaction and loyalty.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
393
5
4
3
2
1
253
103
25
7
5
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this app4.7
729
5
4
3
2
1
537
169
18
2
3
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“After testing multiple leading platforms, both those built for large-scale enterprise and smaller niche offerings, we settled on Alchmere because it offered the right amount of power without overloading users, respondents, or governance.”
SM
Seán M.
Managing Director
“It also allows you to suspend your account without deleting your old surveys.”
SF
Stephen F.
President
“They deliver exactly what we need. Whenever we encounter a challenge they respond and make it clear they are working on a solution.”
AP
Adam P.
President
Pros
“I like that Sogolytics is easy to use with drag-and-drop, great templates, lots of question types, and clear real-time results.”
FX
Fran X.
Customer Service
“Sogolytics offers a very user-friendly tool that leverages AI to help quickly build surveys.”
GL
Gabe L.
Student
“It was easy to navigate and I could see I can do many things with it such as combining surveys into one and it automatically transposes data for me.”
AD
Anca D.
owner
Cons
“They offer no way for us to offer the platform to our clients - they literally shut the door on turning their customers into partners - zero opportunity for us to be a force multiplier for them.”
AP
Adam P.
President
“Currently we can only rely on the email support which may require a few hours of turnaround time.”
CK
Crystaline K.
Group Insights
“I think sometimes I struggle to remember how to set up reports, but that's not the largest issue.”
Samantha H.
Digital Content Manager
Cons
“I least liked that some useful features feel locked behind paid plans, the design can feel a bit busy, and advanced tools take time to learn.”
FX
Fran X.
Customer Service
“I can't think of a feature we would use that it does not have available.”
HB
Harold B.
Consultant
“Its user interface is not very clear and easy to use.”
Zeyu D.
Student
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last reviewa year ago
Key features
- Total features179
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Management
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Centralized platform
- Charting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Effort Score (CES)
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Exporting
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Recognition
- Employee Segmenting
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Marketing
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offboarding
- Offline Access
- Offline Response Collection
- Onboarding
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Predictive Analytics
- Presentation Tools
- Proactive Assistance
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Research Support
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Dashboards
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Reviewer Validation
- Rewards Program
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Customization
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- User Management
- Vertical-specific Solutions
- Visual Analytics
- Web Tracking
- Website Integration
- Word Clouds
- Workflow Automation
- Workflow Management
- Total features90
- 360 Degree Feedback
- A/B Testing
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Anonymous Feedback
- Appraisal History
- Approval Process Control
- Audience Targeting
- Automated Responses
- Autonomous Task Execution
- Autoresponders
- Benchmark Reporting
- Benchmarking
- Benchmarking & Norms
- Brand Management
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Centralized platform
- Charting
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Community Management
- Competitive Analysis
- Competitor Monitoring
- Complaint Monitoring
- Conditional Logic
- Consumer Panels
- Continuous Feedback
- Conversion Tracking
- Corporate Reporting
- Cross-system Integration
- Customer Database
- Customer Effort Score (CES)
- Customer Experience Management
- Customer Feedback
- Customer Feedback & Reviews
- Customer History
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Cleansing
- Data Exporting
- Data Import/Export
- Data Security
- Data Visualization
- Decision Making
- Drag & Drop
- E-Commerce
- Email Distribution
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Recognition
- Employee Segmenting
- Engagement
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Impact Measurement
- Industry & Locale Adaptability
- Insights
- Live Results Sharing
- Location Tracking
- Location-Based Marketing
- Marketing
- Media Monitoring
- Message Personalization
- Mobile Access
- Mobile Alerts
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-Location
- Multilingual Surveys
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Natural Language Interaction
- Negative Feedback Management
- Net Promoter Score (NPS)
- Offboarding
- Offline Access
- Offline Response Collection
- Onboarding
- Online Polling
- Panel Management
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone Polling
- Predictive Analytics
- Presentation Tools
- Proactive Assistance
- Product Lifecycle Management
- Progress Tracking
- Pulse Surveys
- Push Notifications
- Q&A Management
- Qualitative Research Support
- Question Branching
- Question Library
- Question Piping
- Quizzes
- Randomization
- Rater Selection
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Reminders
- Reporting & Dashboards
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Response Quotas
- Response Validation
- Retail
- Review Monitoring
- Review Notification
- Reviewer Validation
- Rewards Program
- Role-Based Permissions
- SMS Marketing
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Management
- Social Media Monitoring
- Social Promotion
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Customization
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integration
- Third-Party Integrations
- Trend Analysis
- URL Customization
- User Management
- Vertical-specific Solutions
- Visual Analytics
- Web Tracking
- Website Integration
- Word Clouds
- Workflow Automation
- Workflow Management
Integrations
- Total integrations23
- Asana
- Captcha
- Caspio
- Domo
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- IBM SPSS Statistics
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Okta
- OneLogin
- Paylocity
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Stripe Payments
- Tableau
- Trello
- Twitter/X
- Voxpopme
- Webhook Relay
- Zapier
- Zendesk Suite
- Total integrations16
- Asana
- Captcha
- Caspio
- Domo
- Google Analytics 360
- Google Calendar
- HubSpot CRM
- HubSpot Marketing Hub
- IBM SPSS Statistics
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Okta
- OneLogin
- Paylocity
- SMTP
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Stripe Payments
- Tableau
- Trello
- Twitter/X
- Voxpopme
- Webhook Relay
- Zapier
- Zendesk Suite
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