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Amazon Lex
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Chatbots with conversation AI.
Table of Contents
Amazon Lex - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Amazon Lex overview
What is Amazon Lex?
Amazon Lex is an AI service that can design, build, and deploy omnichannel chatbots across multiple multiple applications and systems. Amazon Lex utilizes AI and NLP to understand the context of any conversation across multiple languages. Amazon Lex can easily connect with other AWS services to monitor performance, query data, and automate business operations. Only pay for speech and text requests!
Amazon Lex’s user interface
Amazon Lex reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.50/10
5
4
3
2
1
1
0
1
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Amazon Lex's key features
Most critical features, based on insights from Amazon Lex users:
All Amazon Lex features
Features rating:
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Amazon Lex integrations (5)
Top integrations
Amazon Lex support options
Typical customers
Platforms supported
Support options
Training options