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Amazon Lex Logo

Chatbots with conversation AI.

Last updated: September 2024

Table of Contents

Amazon Lex - 2025 Pricing, Features, Reviews & Alternatives

What is Amazon Lex?

Amazon Lex is an AI service that can design, build, and deploy omnichannel chatbots across multiple multiple applications and systems. Amazon Lex utilizes AI and NLP to understand the context of any conversation across multiple languages. Amazon Lex can easily connect with other AWS services to monitor performance, query data, and automate business operations. Only pay for speech and text requests!

Starting from

Empty state illustration for "No pricing info"

No pricing info

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Amazon Lex's key features

Most critical features, based on insights from Amazon Lex users:

Speech Recognition
Multi-Channel Communication
Chatbot
Live Chat
Canned Responses
AI/Machine Learning

All Amazon Lex features

Features rating:

Chat/Messaging
Natural Language Processing
Natural Language Search
Sentiment Analysis

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Amazon Lex support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk

Training options

Documentation

Amazon Lex reviews

Overall rating

4.0

/5

2

Positive reviews

50

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10
Rating distribution

5

4

3

2

1

1

0

1

0

0

Amazon Lex FAQs

Q. Who are the typical users of Amazon Lex?

Amazon Lex has the following typical customers:
Freelancers, Mid Size Business, Small Business

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Q. What languages does Amazon Lex support?

Amazon Lex supports the following languages:
English


Q. Does Amazon Lex offer an API?

No, Amazon Lex does not have an API available.


Q. What other apps does Amazon Lex integrate with?

Amazon Lex integrates with the following applications:
Amazon Polly, Amazon Chime, Genesys Cloud CX, AWS Lambda, Amazon Connect


Q. What level of support does Amazon Lex offer?

Amazon Lex offers the following support options:
Knowledge Base, Email/Help Desk

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