Amazon Chime Pricing, Features, Reviews & Alternatives

Amazon Chime

Online meeting & video conferencing solution

4.46/5 (56 reviews)

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Amazon Chime overview

What is Amazon Chime?

Amazon Chime is a cloud-based communication solution which is designed to simplify the process of organizing & conducting online meetings, voice calls, video calls and conferences. Users can also record calls, share files, and chat in real-time through the apps for iOS, Android, Windows, and Mac OSX.

Amazon Chime automatically calls participants to join meetings, with participants able to join meetings with a single tap, or let other users know that they are running late. Personalized meeting URLs can be created and used when scheduling meetings in advance, or to start instant meetings. The visual roster which gives users insight into who is present in the meeting, who has marked themselves as ‘running late’, and who is unavailable, removing the need for roll calls. Users can also view which audio feed is responsible for any background noise, and any participant can mute individual audio feeds. All participants can share their screen in a meeting, without needing to request permission, and remote control of screens can be enabled for collaboration. Participants can dial in using a standard phone line from over 70 countries, and view shared content on supported web browsers. Meetings can be recorded, including voice, video, and any shared content, with recordings stored in the cloud.

Amazon Chime also includes instant messaging, allowing users to chat with other people within or outside their organization, individually or in groups. Notifications are automatically generated for new messages, and users can view whether their sent messages have been delivered or read. Files can be attached to conversations to be shared with all participants, and searchable chat histories are automatically synchronized across devices. Chat Rooms can also be created to enable multiple users to collaborate on projects, with @mentions to direct messages to specific participants.
aws.amazon.com

Pricing

Pricing options
Free
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
Amazon Chime screenshot: Users can join meetings through the Amazon Chime apps for iOS, Android, Mac OSX and Windows, or dial-in and join the meeting room through their web browserAmazon Chime: Frustration-Free Meetings with Exceptional Audio and Video QualityAmazon Chime screenshot: Amazon Chime allows users to join meetings with a tapAmazon Chime screenshot: Users can select whether or not to use their audio feed for a meetingAmazon Chime screenshot: Meetings can be scheduled for a later date and time, or users can begin instant meetings at any timeAmazon Chime screenshot: Personalized URLs can be used when setting up meetingsAmazon Chime screenshot: Dial-in numbers can be provided, enabling participants to call in to meetings from more than 70 countriesAmazon Chime screenshot: Users can chat with one another in real-time through Amazon ChimeAmazon Chime screenshot: Amazon Chime displays users' availabilityAmazon Chime screenshot: Users can view which participants are present in a meeting using the visual rosterAmazon Chime screenshot: Any participant in a meeting can share their screen or present without needing permission

Amazon Chime user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.3
  4.1
Diego T.

Amazon Chime a stranger with great potencial

Used daily for less than 6 months
Reviewed 2020-06-28
Review Source: Capterra

I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it.

Pros
I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below.

Cons
One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Christopher A.

A modern communication service that combines meetings securely and amazingly

Used daily for 1-2 years
Reviewed 2021-02-21
Review Source: Capterra

Amazon Chime is available on every device, and your conversations and chats are synchronized to keep you in touch. Amazon Chime was introduced to our team as a structured solution to conducting audio/video meetings, chatting, sharing files and photographs, and even contacting people beyond our business. And we've benefited greatly.

Pros
Using Amazon Chime, people can easily conduct conference calls, chats, meetings, and exchange files in or around their business. Amazon Chime is awesome when you have customers outside the company to link to the network and you don't need to import any of the software. This is a nice touch, because even people inside the corporation will have this opportunity if they use a laptop outside their normal computer.

Cons
Amazon Chime is not very easy to use. While conferencing with groups that have never used Amazon Chime sometimes have difficulty linking to call, specifically when call is international. You need to download Amazon Chime to show your computer screen. Sometimes the software can be sluggish to respond, and improvements will take a few minutes to synchronize through devices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Shelby S.

Good option for Video Meeting

Used daily for free trial
Reviewed 2021-05-28
Review Source: Capterra

It was good, but the biggest issue was connection and a lot of people do not know about it yet.

Pros
Ease of use, fairly reasonable, and at a decent price point. Clear picture and usually good sound.

Cons
Connection issue seem to be fairly frequency since we have used it. This happened even with a good internet connection.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Brittany R.

Chime could be great but needs some attention it seems

Used daily for 1-2 years
Reviewed 2020-01-16
Review Source: Capterra

It got the job done for the period we received it free through our Vonage account however, we didn't feel the need to stay with it when leaving vonage because of the functionality not being great.

Pros
Chat and internal team calls worked seamlessly and were easy. I like that it was backed by such a great tech company as well so you figured it had to be good.

Cons
It truly was very hard to explain to guests joining a meeting how to get into it and then how to download to be able to share screen. It just wasn't self explanatory or easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Simon F.

Simple to use and reliable video call & messenger for your company

Used daily for 2+ years
Reviewed 2021-02-26
Review Source: Capterra

Overall we do all our video call (strong increase during the pandemic) and most of our collaboration within groups (chat groups / direct messages) with Chime. It works really well, at is seamless integrated into outlook and mobile devices - which makes it easy to join calls - even when you are on the go.

Pros
One of the easiest to use video call and chat tools Easy to join via browser, telephone, mobile apps, desktop Outlook plug in to include chime credentials automatically in calls which prompts you to join the upcoming call Intuitive screen-share Easy on the bandwidth as you can decide to deactivate other users video feeds and retain screen-share Chat groups / direct messages

Cons
From partners I heard the desktop MAC software has some issues A minor bug when editing pasted join information in the ad hoc "join call" prompt

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Amazon Chime pricing

Pricing options
Free
View Pricing Plans

Contact Amazon for pricing information

Amazon Chime features

Call Recording
Chat/Messaging
Communication Management
Live Chat
Mobile Access
Real-Time Chat
Video Conferencing

API (295 other apps)
Access Controls/Permissions (185 other apps)
Activity Dashboard (206 other apps)
Alerts/Notifications (264 other apps)
Call Monitoring (174 other apps)
Call Routing (176 other apps)
Collaboration Tools (164 other apps)
Contact Management (233 other apps)
Customizable Branding (156 other apps)
Data Import/Export (162 other apps)
Reporting & Statistics (231 other apps)
Reporting/Analytics (316 other apps)
Third Party Integrations (270 other apps)

Videos and tutorials

Additional information for Amazon Chime

Benefits

Participants can join meetings with a single tap, or mark themselves as ‘running late’ to alert their colleagues that they are behind schedule.

The visual roster allows users to see who is present in the meeting, who has marked themselves as ‘running late’, and where background noise is coming from, with the ability to mute individual audio feeds.

During meetings, screens can be shared from any device, by any participant, without requiring permission, and remote control can be enabled for individual screen shares.

Meetings can be recorded, including video, voice, and shared content, with cloud storage allowing users to access recordings through their chat history on any device.

Video conference calls can be conducted with up to 16 participants on desktops, or 8 on mobile devices, with participants’ videos displayed as tiles.