Amazon Chime Pricing, Features, Reviews & Comparison of Alternatives

Amazon Chime

Online meeting & video conferencing solution

4.51/5 (37 reviews)

Amazon Chime overview

What is Amazon Chime?

Amazon Chime is a cloud-based communication solution which is designed to simplify the process of organizing & conducting online meetings, voice calls, video calls and conferences. Users can also record calls, share files, and chat in real-time through the apps for iOS, Android, Windows, and Mac OSX.

Amazon Chime automatically calls participants to join meetings, with participants able to join meetings with a single tap, or let other users know that they are running late. Personalized meeting URLs can be created and used when scheduling meetings in advance, or to start instant meetings. The visual roster which gives users insight into who is present in the meeting, who has marked themselves as ‘running late’, and who is unavailable, removing the need for roll calls. Users can also view which audio feed is responsible for any background noise, and any participant can mute individual audio feeds. All participants can share their screen in a meeting, without needing to request permission, and remote control of screens can be enabled for collaboration. Participants can dial in using a standard phone line from over 70 countries, and view shared content on supported web browsers. Meetings can be recorded, including voice, video, and any shared content, with recordings stored in the cloud.

Amazon Chime also includes instant messaging, allowing users to chat with other people within or outside their organization, individually or in groups. Notifications are automatically generated for new messages, and users can view whether their sent messages have been delivered or read. Files can be attached to conversations to be shared with all participants, and searchable chat histories are automatically synchronized across devices. Chat Rooms can also be created to enable multiple users to collaborate on projects, with @mentions to direct messages to specific participants.
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Pricing

Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Amazon Chime screenshot: Users can select whether or not to use their audio feed for a meetingAmazon Chime: Frustration-Free Meetings with Exceptional Audio and Video QualityAmazon Chime screenshot: Amazon Chime allows users to join meetings with a tapAmazon Chime screenshot: Personalized URLs can be used when setting up meetingsAmazon Chime screenshot: Dial-in numbers can be provided, enabling participants to call in to meetings from more than 70 countriesAmazon Chime screenshot: Users can chat with one another in real-time through Amazon ChimeAmazon Chime screenshot: Amazon Chime displays users' availabilityAmazon Chime screenshot: Users can join meetings through the Amazon Chime apps for iOS, Android, Mac OSX and Windows, or dial-in and join the meeting room through their web browserAmazon Chime screenshot: Users can view which participants are present in a meeting using the visual rosterAmazon Chime screenshot: Meetings can be scheduled for a later date and time, or users can begin instant meetings at any timeAmazon Chime screenshot: Any participant in a meeting can share their screen or present without needing permission

Amazon Chime reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.4
  3.9
Diego Turcios Lara

Amazon Chime a stranger with great potencial

Used daily for less than 6 months
Reviewed 2020-06-28
Review Source: Capterra

I wasn't aware of the existence of this application, but I really feel comfortable and used it. I will definitely take into consideration at the moment of recommend it to someone who needs it.

Pros
I still remember three months ago, when I received my first invitation to a meeting with Amazon Chime. My colleges and I were a little bit surprise about this link, we weren't aware that Amazon had a video call service. So it was a surprise. Since then we got used to it. Really easy for using, the bar for sharing screen, turning off camera and muting yourself. Something different, as zoom, google meet and Webex have them below.

Cons
One of the things I don't like of Chime is the support for Linux. There's none. You have to used the web version. But in the meantime, there's support for Mac and Windows. So not good from Amazon doing this.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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joshua barner

i love amazon chime

Used daily for 2+ years
Reviewed 2020-04-14
Review Source: Capterra

it the greats thing if your try to save money , we use it all the time

Pros
my wife and kids and I watch amazon chime , great shows and movies

Cons
they need more new videos and shows, maybe on the deman

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brittany Russell

Chime could be great but needs some attention it seems

Used daily for 1-2 years
Reviewed 2020-01-16
Review Source: Capterra

It got the job done for the period we received it free through our Vonage account however, we didn't feel the need to stay with it when leaving vonage because of the functionality not being great.

Pros
Chat and internal team calls worked seamlessly and were easy. I like that it was backed by such a great tech company as well so you figured it had to be good.

Cons
It truly was very hard to explain to guests joining a meeting how to get into it and then how to download to be able to share screen. It just wasn't self explanatory or easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Anonymous

Another Fantastic service by Amazon. One of the Best Video Conferenceing Service.

Used daily for less than 6 months
Reviewed 2020-06-10
Review Source: Capterra

As per the current scenario were many big same offering products failed to provide security. Here we have Amezon's which is recognise in cloud services hence we can assured to get best security.

Pros
Works on all platforms. Easy to use. Meeting record ing feature and many more......

Cons
Nothing as of now! But scenes we have hard lot of security bridge news we feel cautious about the the new options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Thiago Santos

A highly understated corporate communications service

Used weekly for 2+ years
Reviewed 2019-06-06
Review Source: Capterra

A highly understated corporate communications service with a simple, user-friendly interface, and a remote collaboration tool differentiated from competitors, making it a great choice depending on the company's needs.

Pros
The collaborate remote features available on the tool.

Cons
The lack of integration with the main corporate tools of the market.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Amazon Chime pricing

Pricing options
Free
Subscription
Free trial
View Pricing Plans

Contact Amazon for pricing information

Amazon Chime features

Call Recording
Chat
Conferencing
Instant Messaging
Video Conferencing

API (227 other apps)
Activity Dashboard (137 other apps)
Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Call Monitoring (95 other apps)
Call Routing (106 other apps)
Call Transfer (98 other apps)
Caller ID (88 other apps)
Communication Management (102 other apps)
Contact Management (94 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)
Third Party Integration (165 other apps)
Voice Mail (88 other apps)

Videos and tutorials

Additional information for Amazon Chime

Key features of Amazon Chime

  • 1:1 voice calls
  • 1:1 video calls
  • Video conferencing
  • Microsoft Outlook plugin
  • Screen sharing
  • Remote Desktop Control
  • Meeting scheduling
  • Meeting recording
  • Personalized meeting URLs
  • 1:1 chat
  • Chat rooms
  • Message history
  • Tap-to-join
  • Visual roster
  • Drag-and-drop file sharing
  • Availability indicators
  • @mentions
  • Searchable chat history
  • Chat message statuses
  • International dial-in
  • Admin console
  • Active Directory integration
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Benefits

Participants can join meetings with a single tap, or mark themselves as ‘running late’ to alert their colleagues that they are behind schedule.

The visual roster allows users to see who is present in the meeting, who has marked themselves as ‘running late’, and where background noise is coming from, with the ability to mute individual audio feeds.

During meetings, screens can be shared from any device, by any participant, without requiring permission, and remote control can be enabled for individual screen shares.

Meetings can be recorded, including video, voice, and shared content, with cloud storage allowing users to access recordings through their chat history on any device.

Video conference calls can be conducted with up to 16 participants on desktops, or 8 on mobile devices, with participants’ videos displayed as tiles.