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Amazon Lex Logo

Chatbots with conversation AI.

Last updated: October 2026

Amazon Lex Alternatives & Competitors (2026)

Top 3 free alternatives

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Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


SAS Viya logo

Cloud native AI and analytics platform

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logo
SAS Viya
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Amazon Lex

1.3

3.7

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.4

Functionality

4.5

AI/Machine Learning

4.5/5

API

4/5

Ad hoc Reporting

3/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Fin logo

Perfect customer experiences made possible with Fin

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logo
Fin
logo
Amazon Lex

1.0

4.0

Value for money

5.0
0.99
usage based/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.4

Functionality

4.5

Activity Dashboard

5/5

Activity Dashboard

N/A

Adaptive Learning

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Tidio logo

Aill-in-one customer support software with AI features

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logo
Tidio
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Amazon Lex

0.5

4.5

Value for money

5.0
24.17
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.6

Functionality

4.5

Activity Tracking

5/5

AI/Machine Learning

4.6/5

AI Copilot

4.3/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Genesys Cloud CX logo

Cloud CCaaS platform for global enterprises

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Genesys Cloud CX
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Amazon Lex

0.9

4.1

Value for money

5.0
75
per user/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.3

4.2

Functionality

4.5

Activity Tracking

5/5

Agent Interface

5/5

Alerts/Notifications

4/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

ChatBot logo

Cloud-based AI customer service software

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logo
ChatBot
logo
Amazon Lex

0.5

4.5

Value for money

5.0
50
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.6

Functionality

4.5

A/B Testing

5/5

Audience Targeting

5/5

AI Copilot

4.7/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

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Smith.ai
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Amazon Lex

0.2

4.8

Value for money

5.0
150
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.3

4.8

Functionality

4.5

Alerts/Notifications

5/5

Alerts/Escalation

4.8/5

AI Copilot

4.7/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Cognigy.AI logo

Enterprise Conversational AI Platform

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Cognigy.AI
logo
Amazon Lex

0.3

4.7

Value for money

5.0
2500
usage based/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

4.5

Functionality

4.5

AI Copilot

5/5

AI/Machine Learning

4.5/5

Activity Tracking

4/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Boost.AI logo

Cloud-based conversational AI platform for enterprise

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Boost.AI
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Amazon Lex

0.3

4.7

Value for money

5.0
50000
per user/per year

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.2

4.7

Functionality

4.5

Chatbot

5/5

Code-free Development

4/5

Activity Dashboard

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Amio logo

Amio helps you create AI chatbots for your e-shop.

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Amio
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Amazon Lex

0.1

4.9

Value for money

5.0
150
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.3

4.8

Functionality

4.5

Code-free Development

5/5

Chatbot

4.9/5

AI/Machine Learning

4.4/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Korra logo

Answers - Spot On!

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Korra
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Amazon Lex

0.1

4.9

Value for money

5.0
199
per user/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.2

4.7

Functionality

4.5

Activity Tracking

5/5

Alerts/Notifications

5/5

Access Controls/Permissions

4.4/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

inconnect logo

Make Contact. Do Business.

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inconnect
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Amazon Lex

0.8

4.2

Value for money

5.0
1
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.4

Functionality

4.5

Alerts/Escalation

4.3/5

A/B Testing

N/A

Access Controls/Permissions

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Ada logo

Cloud-based agentic CX platform for enterprises

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Ada
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Amazon Lex

0.7

4.3

Value for money

5.0
60000
/per year

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.2

4.3

Functionality

4.5

A/B Testing

N/A

Access Controls/Permissions

N/A

Activity Dashboard

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Forethought AI Agents logo

Cloud-based agentic AI platform for customer support

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Forethought AI Agents
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Amazon Lex

0.4

4.6

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.1

4.4

Functionality

4.5

AI/Machine Learning

5/5

Alerts/Notifications

4/5

Automated Responses

4/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

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Rezolve AI
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Amazon Lex

0.1

4.9

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.3

4.8

Functionality

4.5

Activity Dashboard

N/A

Adaptive Learning

N/A

AI Agent Configuration

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Centralpoint logo

Digital experience platform & content management solution

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logo
Centralpoint
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Amazon Lex

0.5

4.5

Value for money

5.0
500
flat rate/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.4

4.9

Functionality

4.5

360 Degree Feedback

N/A

A/B Testing

N/A

Academic/Education

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Avoma logo

Cloud-based AI meeting & revenue platform for B2B

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Avoma
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Amazon Lex

0.5

4.5

Value for money

5.0
40
per feature/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.3

4.8

Functionality

4.5

Action Item Tracking

5/5

Agenda Management

5/5

Contextual Guidance

5/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Machine Learning on AWS logo

Machine learning and AI solutions from AWS

learn more
logo
Machine Learning on AWS
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Amazon Lex

0.3

4.7

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

4.5

Functionality

4.5

Alerts/Notifications

5/5

API

5/5

Alerts/Notifications

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

VIVI logo

Conversational AI platform

learn more
logo
VIVI
logo
Amazon Lex

1.0

4.0

Value for money

5.0
0.05
usage based/per month

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.5

4.0

Functionality

4.5

AI/Machine Learning

5/5

A/B Testing

N/A

Activity Dashboard

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Twixor logo

Customer communications management software

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logo
Twixor
logo
Amazon Lex
5.0

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.5

5.0

Functionality

4.5

Alerts/Notifications

5/5

API

5/5

AI

N/A

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5

Cresta logo

AI-based sales enablement solution

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Cresta
logo
Amazon Lex

0.5

4.5

Value for money

5.0
Empty state illustration for "No pricing info"

No pricing info

Starting price

Empty state illustration for "No pricing info"

No pricing info

0.5

5.0

Functionality

4.5

Activity Dashboard

5/5

Alerts/Escalation

5/5

Call Recording

5/5

Top Features

AI/Machine Learning

4/5

Chatbot

4/5

Live Chat

4/5