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Capsule vs Act! Comparison (2026)

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Good recommendations?

Capsule

Act!

Overview

Capsule is an online CRM solution that helps businesses build stronger customer relationships, make more sales, save time, be more organized and collaborate.

Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized and turn relationships into results.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

168

103

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

3.9

939

418

262

119

Value for money

Ease of use

Features

Customer support

61%

would recommend this app

Pros

“The tags make it useful to track specific details about products, but it doesn't seem possible to use these tags when looking at sales forecasting, and splitting revenue by custom tags.”

Rebecca S.

Product Manager

“Pipeline sales tracking is really useful to keep track of sales prospectives, and we created a pipeline specifically for renewals as well to get a good overall picture of both.”

Rebecca S.

Product Manager

“The product has allowed us to efficiently create professional looking camping and provide reliable insights that enhance our decision making.”

Lombardiga B.

Electrical Engineer

Pros

“It allows to make changes in our own database, means if need to make some modifications to our existing database, one doesn't need to be dependent on technical support.”

Andrew B.

Managing Partner

“I have used the software since 2001, and it has been an essential part of managing my customer relationships, sales activities, and contact database for over two decades.”

Jamie C.

Owner

“It helps us stay organized, track client interactions, and manage our sales pipeline efficiently. While it may not have the most modern interface, its functionality and flexibility make it a valuable tool for maintaining strong client relationships and supporting day-to-day operations.”

Dominic S.

Financial advisor

Cons

“In my opinion, capsule lacks essential functionalities like a proper help of AI or deep automations to be considered by many more companies.”

Rémy G.

COO

“When I import a CSV file - I need to format it slightly for it to identify all the columns - just an extra step which is a bit of a pain but not a biggy.”

Jonathan R.

Director

“I looked at Sales Force basics immediately starting my own business and it was way to cumbersome for a startup that at most will have 4-6 employees.”

Christian B.

Principal - Business Owner

Cons

“The desktop version i use does not allow the automatic creation of a Purchase Order from an estimate. ”

Raymond L.

Owner

“If I had to identify one drawback, it would be that the software can occasionally be a bit finicky—particularly with things like Outlook integration needing to be reset or reconfigured from time to time.”

Dan M.

President

“Slowdowns, syncing problems, or database issues as contact lists grow.”

Scott L.

Mortgage Loan Officer