Catalyst - 2025 Pricing, Features, Reviews & Alternatives

Catalyst is a Customer Success Platform built by CS leaders, for CS teams.

Catalyst helps Customer Success teams to centralize customer data, get a clear line of sight into customer health, and scale customer journeys to drive retention and growth.

Catalyst provides robust integrations, flexible platform configuration, intuitive easy-to-adopt design, and deep CS expertise to overcome the most daunting roadblocks on the path to driving retention, scaling CS teams, and making Customer Success central to their organization.

What have we heard from our customers on why they chose Catalyst?

- Speed of implementation - Our implementation takes weeks (or days!), not months. Our integrations are quick to enable and configure, and onboarding motion is focused on quickly operationalizing core workflows in order to emphasize speed to value

- Data Integration - We are able to quickly and easily key integrate data sources with robust integrations (not one-time uploads or faulty connectors), and have the self-serve functionality for teams to intuitively manage these integrations themselves without deep technical skills.

- Ease of administration - We have a platform that is easy to manage without certifications, and can evolve with your org without significant investment in dedicated admins or ongoing professional services

- User Experience - Our user interface is modern and we put a lot of focus on user experience for ease of operations within the platform. The product is built by former CSMs, so it looks and feels like it’s built by someone who has done the job of a CSM. This is important for two reasons: 1. Makes the software delightful to use (e.g. it’s a part of their day that CSMs enjoy), 2. Makes adoption less of a hurdle (intuitive to navigate means less need for training)

- High degrees of configurability and customization (without complex UI) - We are purpose-built for CS but in a way that is highly configurable and customizable in order to adapt to any CS model. This puts the power in our customers’ hands to build dashboards, playbooks, note & tasks templates, and more that fully fit the motions they want to scale.

- CS Expertise - Built by CS leaders which means we have deep industry expertise in the challenges faced by CS teams, and this informs the way we build our platform. We also have former CSMs in rolls across product and marketing, as well as deep CS expertise within our own CS team which means we can provide best practices and well-informed guidance to make our customers successful

- Services at no extra cost - We offer implementation, Customer Success, and Support services included as part of our platform fee because we recognize the importance of providing the right support for our customers in order to derive value

- Unlimited users - Rather than a seat-based model, we price based on accounts, which means companies can add unlimited users into Catalyst in order to maximize access to customer data and power cross-functional collaboration