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Checkbox Survey

Enterprise survey features without the enterprise price tag

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Checkbox Survey Reviews

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6 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Survey Made Easy

Reviewed 2 years ago
Pros

Customizable templates allow us to quickly set up our projects to provide unique client experiences

Cons

There has been very little to complain about

Overall Rating
  • Ease of use
  • Customer support

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Completely Meets Our Needs

Reviewed 11 years ago

Checkbox survey software completely meets our needs. It was easy to learn and any questions I have are always promptly and clearly answered by the Checkbox support team. I can get surveys out very quickly and the response rate has been so high and the feedback so helpful that I would highly recommend this product to any company that values its customers.

Pros

We struggled with client-vendor communication for years before Checkbox. With customers all over the country it's difficult to determine what everyone's needs are without asking them directly. Our goal was to find a product that would allow us to quickly and easily touch base with and collect feedback from these clients. We achieved that goal using Checkbox. The interface is extremely user friendly....

Cons

The only con I can think of is the template choices. The template manager easily allows you to incorporate your branding into surveys and the template we use works great for us, but I can see how some companies might like to see a few more ready-made options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Version 7 was not an equal product or upgrade

Reviewed 2 years ago

No longer ideal. I am still waiting on follow up after a lengthy discussion of issues.

Pros

Cost efficient existing familiarity by users/ ease of use

Cons

Many tabs/ screens, maneuverability required to create survey. Version 7 upgrade came with many bugs and lack of full functionality ( PDF'ing surveys), fidelity, speed, accessibility. Lost market share of responses due to change to domain name creating need for users to manage access themselves, very low communication, customer service.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Likelihood to recommend7/10

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Value for the money

Reviewed 2 years ago

Overall, it has been good. The support has been decent and they are coming out with a new version that may provide a better interface and faster response. It does what it purports to do, so we are satisfied so far.

Pros

The price on this versus other survey software was a big factor. some of them are very expensive, so if you are unsure of whether you will get responses and results, making a smaller investment is wise. It has the same features as the others, but was several thousand dollars less annually.

Cons

The web interface is a bit klunky, and can be slow. Also, the way security is set up is strange, because you set it up on a folder, then an individual survey. It is not the most intuitive interface, but once you get used to it, it gets the job done. If cost is a key point, you should check it out.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Clear and organized analytics

Reviewed 4 years ago

We conduct surveys to measure our progress in all aspects of our nonprofit. A checkbox has helped us maintain accurate records of college students (our scholarship recipients) academic progress. We've been able to track event attendees option of different fundraising aspects, helping us to improve next year, as well as learn about our supporters.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Ease of use
  • Customer support

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SLOW

Reviewed 6 years ago

If you are not in a hurry, this is great. Surveys are nice, data collection is wonderful but it is sooooo slow you will pull your hair out creating a survey! The university I work for bought this and we must use it over survey monkey.

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Leslie Thanks for your feedback. Checkbox version 6 should actually be quite "snappy" compared to earlier versions, especially with the caching enhancements we've made in the last few updates. Since your installation is self-hosted, if you are having performance problems you may just not have enough server resources available for the size of your database. I would encourage you to reach out to our support team for suggestions on tweaks you can make or recommendations on server setup. Thanks!

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10+ YEARS RECOMMENDING SOFTWARE

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