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LiveAgent vs Custify Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
4.9
135
5
4
3
2
1
118
16
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Titus T.
Administrative Manager
Kamlesh M.
marketing consultant
Andhale r.
Customer service associate
Pros
Deeksha K.
Senior Customer Success Manager
Juan M.
Responsable de Infraestructura
Deeksha K.
Senior Customer Success Manager
Cons
Alex F.
President
Alex F.
President
Sebastian L.
Administrator
Cons
Justine B.
Head of Sales and CS
Nicole R.
Chief Customer Officer
G G.
CSM
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Scripting
- Cancellation Management
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Campaign Management
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Lifecycle Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Notifications
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Alerts
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Review Monitoring
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Total features67
- AI Copilot
- AI Summarization
- AI Text Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Artificial Intelligence
- Attachments/Screencasts
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Branding
- CRM
- CSAT Survey Structure
- Call Center Management
- Call Scripting
- Cancellation Management
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Communication Management
- Community Forums
- Configurable Workflow
- Contact Management
- Conversation Archiving
- Conversation Intelligence
- Customer Data Management
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Management
- Customer Profiles
- Customer Segmentation
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Campaign Management
- Email Management
- Email Templates
- Email to Case
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- Gamification
- Generative AI
- Health Score
- Help Desk
- IVR
- Inbox Management
- Integrations
- Interaction Tracking
- Internationalization
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Language Detection
- Lead Development
- Lifecycle Management
- Live Chat
- Macros
- Macros/Templated Responses
- Mentions
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multiple Data Sources
- NPS Survey Structure
- NPS of Customers
- Natural Language Interaction
- Notifications
- Onboarding
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Queue Management
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Alerts
- Renewal Management
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Review Monitoring
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Targeted Emails
- Task Automation
- Task Management
- Team Inbox
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- Trend Analysis
- Usage Tracking/Analytics
- User Onboarding
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visual Analytics
- Voice
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- Chargebee
- Customer Portal
- Freshdesk
- Freshsales
- Gmail
- HappyFox Workflows
- HubSpot CRM
- Microsoft 365
- Microsoft Outlook
- Pipedrive
- Recurly
- RudderStack
- Salesforce Nonprofit Cloud
- Segment
- Slack
- Stripe
- Wootric
- Xero
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Total integrations21
- 3CX
- Chargebee
- Customer Portal
- Freshdesk
- Freshsales
- Gmail
- HappyFox Workflows
- HubSpot CRM
- Microsoft 365
- Microsoft Outlook
- Pipedrive
- Recurly
- RudderStack
- Salesforce Nonprofit Cloud
- Segment
- Slack
- Stripe
- Wootric
- Xero
- Zapier
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
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