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Custify vs monday CRM Comparison (2026)

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Good recommendations?

Custify

monday CRM

Overview

Custify is a cloud-based customer success platform designed to help SaaS businesses manage customer engagement and churn rate in the recurring revenue model. Key features include KPI tracking, activity creation, task assignment, client communications, and audience segmentation.

Use monday CRM for all your construction processes. Manage resources, communicate and collaborate with subcontractors and staff in the field, and save time with automations. Integrate existing tools, and track progress, timeframes, and budgets through visual dashboards and real-time reports.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.9

135

118

Value for money

Ease of use

Features

Customer support

98%

would recommend this app

4.7

468

339

116

Value for money

Ease of use

Features

Customer support

85%

would recommend this app

Pros

“Custify gives our CS team a single, clear view of account health, combining usage data, engagement, and risk signals in one place.”

Veronica C.

Project Manager

“The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members.”

Deeksha K.

Senior Customer Success Manager

“Good fit for a mid-sized CS team that has outgrown spreadsheets but doesn't need the cost or complexity of an enterprise suite.”

Juan M.

Responsable de Infraestructura

Pros

“The platform allows users to create custom workflows, automate repetitive tasks, and track team performance via visual dashboards.”

Douglas N.

Diretor

“The dashboards and reporting side of it vs work management also takes an upgrade by adding in gauge widgets and funnels to showcase conversion, which definitely helps to highlight your deals more clearly to anyone who needs to know.”

Simran G.

Senior Client Success Manager

“Combine that with sequences, and you've got yourself full comms communication with your contacts and accounts without needing to open outlook or gmail separately, and you can still view all the emails in overview widget (emails & activities which feels like it takes a huge upgrade in crm), and track meetings etc in the activities board so team leads and managers can keep an eye on workload and team capacity in a way that's meaningful to sales/customer success teams.”

Simran G.

Senior Client Success Manager

Cons

“Sometimes we have issues with delayed email sends.”

Juan M.

Consultant

“The way our subscriptions are setup causes some issues with health scores if there are multiple subscriptions for the same customer.”

Justine B.

Head of Sales and CS

“I don't enjoy how the UI is organized on the company 360 with each type of record ordered by group. ”

Nicole R.

Chief Customer Officer

Cons

“I have also noticed that when you start handling data tables containing hundreds of rows of contacts, the display tends to slow down slightly on standard web browsers.”

Patrick K.

Vice President at JPK and Associates, Inc.

“It makes it harder to keep conversations cleanly scoped to the deal they actually belong to.”

Desiree M.

Founder

“The pricing strategy is annoying, we have to limit which 5 people have access or risk nearly doubling our cost (that's why I've given 4 stars)”