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CustomerBase
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for small businesses
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CustomerBase - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
CustomerBase overview
What is CustomerBase?
CustomerBase is a customer relationship management (CRM) solution for small businesses that helps manage sales, operations, client services, and reputation. The platform allows users to send invoices, schedule and dispatch employees, create estimates, generate reviews, and accept online payments.
CustomerBase enables organizations to manage and track communication with clients via short message service (SMS) and email. With the built-in CRM, users can monitor records and history, send text messages, and receive signature approvals. It also lets businesses share custom forms and checklists with customers.
Additional features of CustomerBase include job history importing, a customer database, price list customization, and job data synchronization.
Starting price
Alternatives
with better value for money
Pros & Cons
Pricing
User Interface
Ease of Use
Customer Support
CustomerBase’s user interface
CustomerBase pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.8
Features
4.8
Ease of use
4.9
Customer support
4.9
Reviews sentiment
What do users say about CustomerBase?
I’d like to be able to setup automated responses to customers, have set products/services with their set price.
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Who uses CustomerBase?
Based on 47 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CustomerBase's key features
Most critical features, based on insights from CustomerBase users:
All CustomerBase features
Features rating:
CustomerBase awards
CustomerBase alternatives
CustomerBase
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CustomerBase support options
Typical customers
Platforms supported
Support options
Training options
CustomerBase FAQs
CustomerBase has the following typical customers:
Freelancers, Small Business
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Q. What languages does CustomerBase support?
CustomerBase supports the following languages:
English
Q. Does CustomerBase support mobile devices?
CustomerBase supports the following devices:
Android, iPad, iPhone
Q. Does CustomerBase offer an API?
Yes, CustomerBase has an API available for use.
Q. What level of support does CustomerBase offer?
CustomerBase offers the following support options:
Email/Help Desk, Phone Support, Chat